Top 145 Customer success specialist Jobs in Albuquerque, Nm

Contact Center Customer Support Specialist III - Team Lead
Koniag Government Services —Albuquerque, NM
- $65,000 - $75,000 a year
- Weekends as needed
- Oracle
- Windows
- High school diploma or GED
- Paid holidays
- Health insurance
Customer Care Specialist II
Saia Motor Freight Line LLC —Albuquerque, NM
- $21.75 - $26.55 an hour
- Full-time
- 18 years or older
- English
- Mid-level
Quick Apply
9d
Customer Experience Specialist
BlueInk —Albuquerque, NM
- Full-time
- Sales
- Mid-level
- Communication skills
Quick Apply
Client Engagement Specialist - Remote, (1474)
TriCore Reference Laboratories —Albuquerque, NM
- Overtime
- In-person
- Entry level
- Under 1 year
- Paid holidays
- Health insurance
3d
Jeweler Customer Support Sales Specialist III- Manufacturing
Rio Grande —Albuquerque, NM
- $64,880 - $81,100 a year
- Full-time
- Spanish
- 5 years
- English
- Wellness program
- Paid holidays
Quick Apply
Senior Maintenance Technician
Niagara Bottling —Los Lunas, NM
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- AD&D insurance
Quick Apply
Medical Records Specialist
Southwest Womens Oncology/Optimum —Albuquerque, NM
- Full-time
- Computer literacy
- HIPAA
- Mid-level
- Health insurance
- 401(k)
Quick Apply
HR Specialist
Giving Home Health Care —Albuquerque, NM
- $55,000 - $60,000 a year
- Full-time
- Research
- Mid-level
- Bachelor's degree
Quick Apply
Student Recruitment Specialist
University of New Mexico —Albuquerque, NM
- $3,882.67 - $5,453.07 a month
- Online Application
- Background check
- Customer service
- Data analysis skills
- Health insurance
- Dental insurance
Contact Center Information Specialist
Central New Mexico Community College —Albuquerque, NM
- $15.05 - $18.41 an hour
- Full-time
- Spanish
- English
- High school diploma or GED
Marketing Specialist
Power Ford —Albuquerque, NM
- Full-time
- Dealership
- Merchandising
- Entry level
- Paid holidays
- Health insurance
Quick Apply
Purchasing: Operations Specialist
University of New Mexico —Albuquerque, NM
- $3,841.07 - $5,148.00 a month
- Full-time
- Hybrid work
- Background check
- 7 years
- Word processing
- Paid parental leave
- Health insurance
Leasing Manager
RPM Living —Albuquerque, NM
- Weekends as needed
- Background check
- Mid-level
- Office
- Paid holidays
- Health insurance
9d
Quality Systems Specialist
Clariant —Albuquerque, NM
- Bachelor of Science
- Mid-level
- Bachelor's degree
- Wellness program
- AD&D insurance
Energy Efficiency Program Implementation Specialist
Teco Energy —Albuquerque, NM
- $55,520 - $69,400 a year
- Weekends as needed
- Clean driving record
- Ability to walk for extended periods
- Mid-level
Claims Specialist, Commercial Casualty - Remote
CSAA Insurance Services, Inc. —Corrales, NM
- $62,460 - $83,400 a year
- Weekends as needed
- Remote
- Bachelor of Science
- Mid-level
- High school diploma or GED
- 401(k) matching
3d
Accounts Receivable Collection Specialist
Dialysis Clinic, Inc. —Albuquerque, NM
- $18.75 an hour
- Online Application
- Hybrid work
- No experience needed
- Office
- Continuous improvement
- Paid training
- Wellness program
Quick Apply
Training & Exercise (TREX) Specialist
CACI —Albuquerque, NM
- $65,000 - $136,500 a year
- Full-time
- Bachelor of Science
- Bachelor's degree
- Continuous improvement
- Health insurance
Retail Sales Associate
Skechers USA Retail, LLC —Albuquerque, NM
- $16.00 - $16.97 an hour
- Part-time
- 18 years or older
- Merchandising
- No high school diploma
- On-the-job training
- Flexible schedule
Quick Apply
Retail Display Installer – Technology
2020 Companies, Inc. —Albuquerque, NM
- $18 an hour
- Part-time
- Background check
- 18 years or older
- Schematics
- Paid training
- Mileage reimbursement
Quick Apply
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Contact Center Customer Support Specialist III - Team Lead

Koniag Government Services -
Albuquerque, NM

Apply Now

Job Details

Full-time
$65,000 - $75,000 a year

Benefits

Paid holidays
Health insurance
Dental insurance
Flexible spending account
Paid time off
Vision insurance
401(k) matching

Qualifications

Team supervision
Managing teams in a customer support role
Windows
Incident Escalation
High school diploma or GED
IT experience within healthcare
Mentoring
Desktop applications
Customer support
Telephone systems
Productivity software
Healthcare IT
Technical Proficiency
Ticketing system technical support

Full Job Description

Koniag Professional Services, LLC (KPS), a Koniag Government Services (KGS) company, is hiring a Contact Customer Center Service Support Specialist III – Team Lead to support out client in Albuquerque, NM. Pursuant to PL 93-638, as amended, Preference will be given to qualified applicants who are a member of a Federally Recognized Native American Tribe.
We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.
Summary
The Contact Center Customer Support Specialist III serves as a senior-level support professional responsible for high-complexity customer service activities and frontline leadership functions within a multi-channel Health IT contact center environment. This position supports day-to-day operations by responding to Physician, Patient, or Support Staff customer inquiries, delegating work, managing queues, monitoring performance, and ensuring adherence to established quality standards.
The specialist fosters a positive team culture, mentors peers, assists with training new staff, and collaborates with Leadership to implement improvements to processes, documentation, and customer experience. This role requires strong communication skills, advanced troubleshooting abilities, and the capability to manage shifting priorities in support of IHS contact center operations.
Essential Duties and Responsibilities
Team Guidance & Leadership

Provide guidance, coaching, and instruction to Customer Support Specialists as directed by the Lead.
Support delegation of workload, management of queues, and monitoring of daily workflow to ensure timely response to customer inquiries.
Foster a positive, collaborative team culture aligned with IHS values and contact center performance expectations.
Mentor and support team members in achieving quality, productivity, and customer satisfaction goals.

Customer Support & Issue Resolution

Manage and process inquiries from all receipt methods, including phone, email, chat, and ticket submissions.
Identify and assess customer issues, researching solutions and troubleshooting problems to resolution when possible.
Route inquiries appropriately when escalation or additional subject-matter expertise is required.
Ensure all customer interactions meet or exceed professional standards, quality expectations, and defined SLAs.

CRM & Documentation Responsibilities

Update and maintain accurate customer information within the CRM system.
Document all interactions, troubleshooting steps, and resolutions in accordance with IHS contact center documentation standards.
Assist in developing or refining documentation to support consistent and effective customer support workflows.

Quality Assurance & Performance Monitoring

Manage and uphold QA guidelines to ensure delivery of excellent customer experience.
Identify service gaps and areas needing improvement, recommending process or workflow updates.
Review interactions for quality and provide feedback or coaching as necessary.

Cross-Functional Collaboration

Work with internal teams, including IT, operations, training, and leadership, to ensure stakeholders remain informed of issues, impacts, and customer concerns.
Collaborate with Lead on creation and maintenance of IHS Contact Center process documentation.
Participate in service improvement initiatives and cross-team communication efforts.

Knowledge Management

Identify needs for new or improved knowledge articles to enhance user experience and internal efficiency.
Ensure knowledge base content is accurate, current, and aligns with customer support best practices.

Additional Responsibilities

Maintain proficiency with evolving tools, system updates, and IHS-specific processes.
Support onboarding and training of new team members when requested.
Perform additional duties as assigned by Lead or Leadership.

Education/Experience Required

U. S. Citizen with ability to obtain Public Trust government access.
High school diploma required; college coursework or degree preferred.
5–7 years of customer service or contact center experience, preferably in Health IT, healthcare or government.
Demonstrated leadership ability and experience in mentoring or supporting a team.

Required Skills and Competencies

Experience/Knowledge of Oracle Health.
Ability to adapt quickly to changing priorities in a fast-paced environment.
Strong proactive problem-solving and analytical skills.
Excellent customer service and organizational abilities.
Proficient with Microsoft Windows and Microsoft Office applications.
Current experience with enterprise ticketing systems such as ServiceNow San Diego/Utah (or newer).
Knowledge of contact center softphone tools (NICE CXone, inContact, or similar).
Experience using CRM platforms (Microsoft Dynamics 365, Salesforce, ServiceNow).
Excellent documentation, reporting, and workflow diagramming skills.
Strong communication skills, with the ability to manage escalations professionally.
Positive customer service attitude with a high level of professionalism.
HDI-CSA certification (required after hire).
ITIL v4 certification (required after hire).
Ability to work holidays, weekends, and alternate shifts when required.
Ability to obtain and maintain public trust background investigation, security clearance.

Clearance Requirement

U. S. Citizen with ability to obtain Public Trust government access.

Systems Access Required (as applicable):

CRM platforms (Microsoft Dynamics 365, ServiceNow, Salesforce, or equivalent)
Enterprise service ticketing system (ServiceNow Yokohama or newer)
Contact Center softphone/agent console (e.g., NICE CXone inContact)
Microsoft Windows operating system and Microsoft Office Suite
Other IHS-authorized tools required for customer support and team oversight

Office Location and Travel

Duty location is Albuquerque, NM.
No travel required.

Our Equal Employment Opportunity Policy:
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or to apply to a position on our website, please contact Heaven Wood via e-mail at [email protected] or by calling 703-488-9377 to request accommodations.

About our Company:
Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.
Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352
#LI-CT1

Apply Now

Refine Your Search

customer success specialist jobs in albuquerque, nm

Contact Center Customer Support Specialist III - Team Lead

Customer Care Specialist II

Customer Experience Specialist

Client Engagement Specialist - Remote, (1474)

Jeweler Customer Support Sales Specialist III- Manufacturing

Senior Maintenance Technician

Medical Records Specialist

HR Specialist

Student Recruitment Specialist

Contact Center Information Specialist

Marketing Specialist

Purchasing: Operations Specialist

Leasing Manager

Quality Systems Specialist

Energy Efficiency Program Implementation Specialist

Claims Specialist, Commercial Casualty - Remote

Accounts Receivable Collection Specialist

Training & Exercise (TREX) Specialist

Retail Sales Associate

Retail Display Installer – Technology

I want to receive the latest job alert for customer success specialist in albuquerque, nm

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