Permanent position
Albuquerque, NM
SKILLS: Bachelor degree in a quantitative, business, or healthcare related subject. A Masters degree is highly preferred. Four or more years of combined experience in business intelligence, reporting and analytics preferably in a healthcare setting. Demonstrated project management skills as well as the ability to efficiently work and manage teams and resources. Experience working on complex analytical projects with diverse teams and developing data driven and outcome based initiatives to improve business decision making and operational efficiencies. Knowledge of health plan and delivery system operations, health care informatics, and healthcare benefits and terminology (e.g., care management). Understanding of operations in the Health Care industry and a strong acumen of business processes, including operations, delivery models and revenue models. Understanding of program evaluation life cycle, predictive modeling, data mining, and clinical best practices preferred. Content knowledge related to program outcomes evaluation, BI tools (e.g., BO), data visualizations tools (e.g., Tableau), statistical software such as SAS and Modeling techniques, as well as general health service research and outcomes reporting/analytics. Working knowledge of healthcare industry and healthcare information standards such as HL7, LOINC, FHIR, ICD 9/10 and CPT codes, industry standard groupers (e.g., ETGs, DRGs, DCGs, etc.) as well as of health care delivery system processes. Excellent written and oral communications is a MUST.
Summary:
Support portfolio management of reporting/analytics solutions across the business units in the analytics organization. Identify business issues/problems, form hypotheses, plan and conduct interviews, whiteboard sessions & perform reporting/analysis to synthesize conclusions, transform them into recommendations and develop a solution. Lead and manage small cross functional team to implement, test and deploy the approved reporting/analytics solution in response to the business (clinical/operational/financial) needs. Identify reporting/analytics improvement opportunities and provide proactive, consultative strategic solutions. Responsible for mentoring junior analysts as well as coordinating various reporting/analytics initiatives with end business users. Support reporting/analytics projects prioritization and planning as well as conduct due diligence concerning business implications of planned solutions.
Responsibilities:
Consultation and Communication:
- Ability to collaborate and partner with management, project managers, and IT to develop, implement and manage reporting/analytics portfolio with the vision & goals of specific Hub/Spoke core teams
- Effective communication skills across the organization and at different levels, strategic thinking and actions to influence key stakeholders and business decisions
- Support day-to-day consultation to business users and participate and contribute cross-functional project teams
- Work with business stakeholders to identify business needs and support creation of the use cases and user stories satisfying those needs
Project Management and Execution:
- Coordinate with other departments across the AO such as IM governance & EDW and support conceptualization and development of reporting/analytical methodologies, solutions and initiatives
- Aid in the development of project plans and strategies as well as execute assigned project plans to deliver solutions in a timely manner
- Support collaboration on roadmaps, dependencies, and execution plans across analytical units and with applicable teams in the organization
- Manage the intake requests across the business units; track and monitor the work to ensure critical milestones are met, identify and report/escalate risks to management appropriately; manage stakeholder relations
- Obtain data, direct/execute reporting/analysis, perform interpretations and conclusions, and prepare recommendations.
- Assist in determining business needs by effectively conducting fact-finding interviews and leveraging various tools and analytical methods and then summarize findings in a coherent manner to develop and propose appropriate solution
- Conduct research studies that include collecting data from various sources, analyzing, trending and presenting the findings and recommendations to management
- Support translation of business requirements and unstructured business issues into data analytic problems
- Perform overall program evaluations (i.e., planning-implementation-completion/analysis-reporting) and other assessments such as change management assessments, workflow optimization assessments, etc.
Training and Guidance:
- Manage and support teams to structure data and analysis to analyze issues and proactively identify improvement opportunities
- Responsible for the work flow management of analysts and ensuring reliability, integrity, and timeliness of end products
- Support coordination of training for analysts in core and expanded business department
Thought Leadership:
- Support in development of presentations/publications/point-of-views with senior leadership within the AO
- Contribute towards and assist senior leadership in developing a year-end value story to demonstrate value of the team and their contribution to progress towards the AOs and PHSs goals
Competencies and skills:
Essential:
- SKILL-Demonstrated ability to communicate effectively in person and via telephone with members, employer groups, brokers, physicians, and physician office staff using strong dialogue and customer service competencies.
- SKILL-Written communication
Nonessential:
- Analytics skills
- SKILL-Decision Making
- SKILL-Project management methods and tools in support of managing Scope, Time, Cost, Quality, Communication, Risk, and Procurement Management;
