Top 21 Helpdesk technician Jobs in Albuquerque, Nm

Windows Desktop Support Technician
Edgewater Federal Solutions, Inc. —Albuquerque, NM
- Full-time
- Research
- Windows
- High school diploma or GED
Senior IT Support Technician (NMED #10118385)
State of New Mexico —Albuquerque, NM
- $27.37 - $41.06 an hour
- Full-time
- Mid-level
- Office
- High school diploma or GED
12d
Service Desk Technician
Edgewater Federal Solutions, Inc. —Albuquerque, NM
- Full-time
- Hybrid work
- High school diploma or GED
- Typing
- Associate's degree
9d
IT Technician I
Goodwill Industries of New Mexico —Albuquerque, NM
- From $18.50 an hour
- Full-time
- Clean driving record
- Pass drug screening
- HIPAA
- Paid holidays
- Health insurance
Quick Apply
SWIFT Walk Up Support Technician
Edgewater Federal Solutions, Inc. —Albuquerque, NM
- Full-time
- Laboratory
- Mid-level
- High school diploma or GED
9d
Client Support Technician
SMS DATA PRODUCTS GROUP, INC —Albuquerque, NM
- Full-time
- Communication skills
- Entry level
Quick Apply
Senior IT Support Specialist
RS21 —Albuquerque, NM
- $75,000 - $100,000 a year
- Full-time
- Google Workspace
- Computer science
- 6 years
Quick Apply
IT Support Specialist
JST —Albuquerque, NM
- Full-time
- Computer science
- Computer Science
- Customer service
Quick Apply
Communication Focal Point Technician
SMS DATA PRODUCTS GROUP, INC —Albuquerque, NM
- Full-time
- Mid-level
- Organizational skills
- Communication skills
Quick Apply
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Albuquerque, NM
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
Quick Apply
Corporate Service Advisor
AutoSavvy —Albuquerque, NM
- From $25 an hour
- Full-time
- Background check
- Dealership
- Driver's License
- Health savings account
- Dental insurance
Quick Apply
5d

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Senior IT Support Technician (NMDOJ #1025)
State of New Mexico —Albuquerque, NM
Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling two (2) years may…
$27.37 - $41.06 an hour
Senior IT Support Technician (NMED #10118385)
State of New Mexico —Albuquerque, NM
Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling two (2) years may…
$27.37 - $41.06 an hour
12d

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Service Desk Technician
Community Choice Financial Family of Brands —Dublin, OH
Experience performing basic network troubleshooting in an enterprise. Plans include dental, vision, short-term and long-term disability plans, supplemental life…
11d
IT Helpdesk Technician
The Lisinski Law Firm —Dublin, OH
Uses available tools, technical knowledge, documentation, and problem-solving skills to diagnose hardware, software, authentication, and connectivity issues,…
$25.10 - $26.53 an hour
Quick Apply
4d

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Windows Desktop Support Technician

Edgewater Federal Solutions, Inc. -
Albuquerque, NM

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Job Details

Full-time

Qualifications

Computer operation
Customer communication
Windows
Computer hardware
Desktop applications
Typing
Productivity software

Full Job Description

Overview:

Edgewater Federal Solutions is seeking a Windows Desktop Support Technician.

The candidate will support the Computer Field Services and provide second-tier, desk-side computer support of computing hardware and software in NM, CA, D.C., and NV. Support is provided in both the unclassified and classified arenas, across the general campus, including in high-security buildings (HSBs). The operating systems supported include approved and authorized versions of MS Windows, MacOS, and Linux (RHEL, Ubuntu). The hardware supported includes laptops, desktops, thin/zero clients running desktop-as-a-service (DaaS), virtual-desktop infrastructure, and associated peripheral devices.

Responsibilities:

Provide prompt response to all assigned service requests, ensuring the standard performance requirement is met.
Troubleshoot the system problems & complete repair in a timely & efficient manner, insuring minimal recurrence of problem (rework).
If unable to repair on initial visit, validate the user’s problem & provide information on a temporary work around, if necessary, to allow the customer to continue to work, until the system is repaired.
Effectively use remote assistant tools, knowledge base, & other tools to diagnose as appropriate & wherever available in the repair customer issues within target time limits.
Provide the customer with regular communication regarding status of repair/install including notification when repairs are complete.
Communicate with customer appropriate advice & techniques to avoid future incidents of a similar nature.
Appropriately document all required information into the ticket tracking system.
Ensure system is appropriately secured (case is locked, system password protected, etc.).
Complete site specific, preventative maintenance checklist. If needed, escalate to the appropriate IT support for resolution if problem cannot be handled within provided time constraints.
Meet required productivity expectations, including Field Service Team metrics.
Meet or exceed all performance service level targets.
Make every attempt, to resolve service requests remotely.
Partner with team members to communicate new solutions and assist other technicians when volume is low.
Contribute to the knowledgebase (KB) through research of articles, training courses, on the job learning, etc. Participate in IT projects. .
Create & maintain knowledge.
Exercise appropriate workflow & time management.
Other duties as assigned.

Qualifications:

HS Diploma and a minimum 1 year, or more, of directly related experience that demonstrates the knowledge, skills, and ability to perform the duties.
Related experience may be substituted for relevant education and vice versa.
Must be able to obtain and maintain a U.S. Dept. of Energy Clearance
U.S. Citizenship is required.

Required Skills:

Must have a working knowledge of PC operations which include hardware, network settings, operating system, & MS Office applications.
6 months of customer help desk experience.
Intermediate to expert virtual desk expertise (related to equipment connectivity for computing customer).
Ability to type 35 WPM.

Desired:

Experience in the current customer environment
Associates Degree or bachelor’s degree in information technology, or related discipline.
Experience with ServiceNow.
Experience with KCS methodology.
Any additional requirements determined by the Service Manager.
Ability to type 50+ WPM

Examples of Relevant Certifications:

A+, NET+, ACMT, Microsoft Fundamentals, etc., ITIL v4 Foundations Certification, KCS Foundations, CompTia Certifications, ACSP or JAMF Certs

About Us:

Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2025.

It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other statuses protected by applicable law

Apply Now

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helpdesk technician jobs in albuquerque, nm

Windows Desktop Support Technician

Senior IT Support Technician (NMED #10118385)

Service Desk Technician

IT Technician I

SWIFT Walk Up Support Technician

Client Support Technician

Senior IT Support Specialist

IT Support Specialist

Communication Focal Point Technician

Now Hiring IT and Telecom Field Technicians

Corporate Service Advisor

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