The Administrative Office of the Courts is recruiting for a full-time, perm AOC IT Support Manager #00044810-21800 for the JID Division in Albuquerque, NM. General Statement of Duties: Seeking a dynamic, experienced IT professional to oversee our case management support team and participate in managing IT operations for mission critical systems. The AOC IT Support Manager manages and directs a staff of IT professionals in activities related to the operations, support, and overall management of the Judiciary Enterprise Case Management Application. This position involves leading initiatives to streamline and standardize business processes, drive operational efficiency, and deliver high value IT solutions. Join a high-performing team of IT professionals and contribute your skills to the essential work of the New Mexico Judicial Branch.
EXAMPLES OF JOB DUTIES
The AOC IT Support Manager manages and directs a staff of two or more IT professionals in activities related to the IT business support model of the Judiciary and the Judiciary Enterprise Case Management Application, Odyssey.
Analyze and resolve complex issues and provide alternative solutions as necessary. Lead process improvement for immediate unit or program. Influence leadership on specific recommendations for current operations and future development.
Interpret, implement and ensure compliance with AOC and judicial administrative policies and procedures. Recommend new internal policies, guidelines and procedures.
Within area of responsibility, approves technical changes, schedules projects and oversees timelines. Implements and monitors quality standards.
Conduct budget planning, forecasting, contract management, and procurement in area of responsibility.
Participate in strategic planning for areas of responsibility.
Perform project management functions for areas of responsibility.
Strong expertise in business and management computer applications and systems.
Management responsibility for an IT team, including recruiting, hiring, training, developing, evaluating, and setting priorities.
Ensure work completion within schedule, budgetary, and design constraints; make decisions about analysis, design, and testing; solve complex technical problems; provide alternative methods for achieving goals when necessary.
Advises executive management on programmatic and policy development. Negotiate and influence executive leaders on issues that have AOC- or judiciary-wide impact.
Strong knowledge of industry standards and best practices, trends and/or judicial requirements for areas of responsibility.
Works with management to identify strategic planning initiatives and assists in developing annual Information Technology plans, statewide project plans, and Information Technology directives.
Observes trends, evaluates new technology, and recommends new practices, processes, systems, and technology.
Works with vendors and evaluates quotes, negotiates contract terms and solicit bids for technology-based products and services.
Recommends technology solutions to support strategic business objectives.
Responds to requests for information, technology services, trouble reports and problem resolution.
Participates in data standards efforts and the creation and implementation of standard operating procedure.
Other duties as assigned.
COMPETENCIES/QUALIFICATIONS
The successful applicant should demonstrate knowledge of management principles and practices; project management and supervisory techniques; IT trends, techniques and emerging technologies; computer and database software, structured query language, programming languages, report writers; computer architecture and design; hardware and software technical requirements and specifications; imaging software and techniques; approved hardware and software; business and system integration analysis; database structure and table layouts; application development and business process documentation methodologies, system analysis and design; data entry screen design and functionality; incident reporting software; IT development standards; project reporting and tracking methods and techniques; troubleshooting techniques; budget analysis and preparation; court processes and procedures and how they relate to the statewide case management application configuration, training and documentation.
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The following functions are representative, but not all-inclusive of the work environment and physical demands an employee may expect to encounter in performing tasks assigned to this job. Work is performed in an office or court setting. A valid driver's license and travel may be required. The assigned work schedule may include nights, weekends, holidays, and overtime. The employee must regularly interact positively with co-workers, clients, the public, and judges and justices.
This job description is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions performed
BENEFITS
Medical/Dental/Vision/Rx, Short, and Long Term Disability Insurance Programs, employee assistance program (EAP) [http://www.mybenefitsnm.com/]
State paid life insurance, supplemental and dependent life insurance
Optional flexible spending accounts for medical, day-care, and travel expenses
Paid vacation and sick leave up to eight (8) weeks
Eleven (11) paid holidays
Up to 12 weeks of paid parental leave
Deferred Compensation 457(b) plan
Lifetime Defined Benefits Retirement Plan [http://www.nmpera.org/]
Flexible work schedules and alternative work locations*
Free health care, Rx, and lab work at the facility (Stay Well Health Center) in Santa Fe, NM
Bilingual compensation*
Training and career development opportunities
Higher education opportunities, educational leave, and tuition reimbursement
May qualify for the Public Service Loan Forgiveness Program (PSLF)
May receive overtime holiday or shift differential pay*
May receive physical fitness leave*
What are your benefits worth?
*These benefits vary by job classification or need*
