Top 158 Onsite support engineer i Jobs in Albuquerque, Nm

Onsite Support Engineer I
PATH FORWARD IT LLC —Albuquerque, NM
- On call
- In-person
- Ability to lift 25 pounds
- Entry level
- Paid holidays
- Disability insurance
Support Engineer I
PATH FORWARD IT LLC —Albuquerque, NM
- Remote
- Travel
- Ability to lift 25 pounds
- Entry level
Onsite Support Engineer II
PATH FORWARD IT LLC —Albuquerque, NM
- Full-time
- Mid-level
- Travel
- In-person
- Paid holidays
- Disability insurance
Support Engineer II
PATH FORWARD IT LLC —Albuquerque, NM
- On call
- Remote
- Mid-level
- Travel
- Ability to lift 25 pounds
- Paid holidays
- Disability insurance
Range Systems Electrical Networking Engineer - Onsite
Sandia National Laboratories —Albuquerque, NM
- $102,400 - $199,700 a year
- Full-time
- Pass drug screening
- Master's degree
- Bachelor's degree
- Relocation assistance
- Health insurance
6d
MEP Project Engineer I
M. A. Mortenson Company —Albuquerque, NM
- $84,100 - $113,500 a year
- Construction site
- Customer service
- Mid-level
- AD&D insurance
- Paid holidays
Systems Engineer
Booz Allen Hamilton —Albuquerque, NM
- $86,800 - $198,000 a year
- Full-time
- Engineering
- Mid-level
- Office
- Disability insurance
- Health insurance
5d
Senior Computing Infrastructure Engineer - Nuclear Facilities, Onsite
Sandia National Laboratories —Albuquerque, NM
- $87,400 - $199,700 a year
- Full-time
- Customer service
- 5 years
- Pass drug screening
- Relocation assistance
- Health insurance
4d
Early Career R&D Electronics Engineer - Digital IC Design, Onsite
Sandia National Laboratories —Albuquerque, NM
- $102,400 - $199,700 a year
- Full-time
- Pass drug screening
- Bachelor's degree
- In-person
- Relocation assistance
- Health insurance
9d
Cleared R&D Mechanical Engineer - Agile Production Process Engineer, Onsite
Sandia National Laboratories —Albuquerque, NM
- $102,400 - $199,700 a year
- Full-time
- Pass drug screening
- Bachelor's degree
- Organizational skills
- Relocation assistance
- Health insurance
3d
Customer Support Engineer
Optomec Inc —Albuquerque, NM
- Engineering
- Mid-level
- Ability to lift 50 pounds
- Disability insurance
- Health insurance
Quick Apply
Cleared Senior/Principal Test Systems Engineer - Evaluation & Qualification, W93/Mk7 Program, Onsite
Sandia National Laboratories —Albuquerque, NM
- $117,500 - $235,700 a year
- Full-time
- 5 years
- Engineering
- Pass drug screening
- Relocation assistance
- Health insurance
3d
Cleared Senior/Principal Systems Engineer - Environmental Specifications, W93 Program, Onsite
Sandia National Laboratories —Albuquerque, NM
- $117,500 - $235,700 a year
- Full-time
- 5 years
- Engineering
- Pass drug screening
- Relocation assistance
- Health insurance
3d
Senior/Principal R&D Systems Engineer - Component and Material Evaluation, Onsite
Sandia National Laboratories —Albuquerque, NM
- $117,500 - $235,700 a year
- Full-time
- 5 years
- Engineering
- Pass drug screening
- Relocation assistance
- Health insurance
13d
Test Engineer
Booz Allen Hamilton —Albuquerque, NM
- $86,800 - $198,000 a year
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Disability insurance
- Health insurance
3d
Software Engineer, Junior
Booz Allen Hamilton —Albuquerque, NM
- $52,900 - $108,000 a year
- Full-time
- Azure
- Mid-level
- Office
- Health insurance
- Flexible spending account
13d
R&D Mechanical Engineer - Explosive Components Product Engineer, Onsite
Sandia National Laboratories —Albuquerque, NM
- $102,400 - $199,700 a year
- Full-time
- Pass drug screening
- Mid-level
- Analysis skills
- Relocation assistance
- Health insurance
10d
Senior/Principal, Chief Systems Engineer Hypersonic Programs - Onsite
Sandia National Laboratories —Albuquerque, NM
- $117,500 - $235,700 a year
- Full-time
- 5 years
- Engineering
- Pass drug screening
- Relocation assistance
- Health insurance
6d
Senior/Principal Electromagnetic Compatibility (EMC) Engineer - Global Security Design, Development, and Qualification, Onsite
Sandia National Laboratories —Albuquerque, NM
- $117,500 - $235,700 a year
- Full-time
- Management
- 5 years
- Pass drug screening
- Relocation assistance
- Health insurance
Senior/Principal - Product Design Engineer - Design Engineer, Onsite
Sandia National Laboratories —Albuquerque, NM
- $102,400 - $199,700 a year
- Temporary
- 5 years
- Pass drug screening
- Analysis skills
- Relocation assistance
- Health insurance
12d

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Onsite Support Engineer I

PATH FORWARD IT LLC -
Albuquerque, NM

Apply Now

Job Details

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Cell phone reimbursement
Vision insurance
401(k) matching
Opportunities for advancement
Life insurance

Qualifications

On-site technical support
Technical support via phone
IT user and group management
GPO
Client rapport building
Incident management software
In-person customer service
Operating system updates
Incident Escalation
Hyper-V
DHCP
Patch management
Incident management operations support
Customer engagement
Remote access software
Customer support ticket management
Vendor communication
DNS
Server virtualization
Networking equipment (troubleshooting support)
Customer service knowledge base
Escalation handling
Entry level
Ticketing system technical support
Service level agreement (SLA) management

Full Job Description

Onsite Support Engineer I

Company: Path Forward IT
Location: Albuquerque, NM

About the Role

Path Forward IT is seeking an Onsite Support Engineer I to provide technical support directly at client locations and by phone as assigned. This role follows documented procedures, monitors ticket queues, and ensures service level agreements (SLAs) are met.

Key Responsibilities

Document all activities, projects, and tickets daily in the ticketing system.
Handoff and document in-progress tickets before the end of each shift.
Monitor the ticket gateway and designated queues.
Escalate issues as documented in IT Glue.
Create or update IT Glue articles with new customer findings.
Communicate with vendors to resolve outage issues.
Build client rapport during onsite assignments (in-person troubleshooting, walkthroughs, client interaction).
Work 100% onsite at client-assigned locations, commuting and walking between buildings as required.

Expectations

Maintain established ticket SLAs as defined by manager.
Maintain customer satisfaction (CSAT) scores as defined by manager.
Submit weekly timesheets by end of shift Friday.
Work and document established billable hours each week.
Be available for scheduled on-call rotations.
Meet annual goals and objectives set in HRIS with quarterly reviews.

Technical Proficiencies

Ticketing software: Incident management and time tracking.
Remote system access: Running scripts and pushing approved actions.
Active Directory: Basic knowledge of security groups, group policy fundamentals, and domain controllers.
Virtualization: Basic knowledge of VMware/Hyper-V for user incident support.
Microsoft Windows/Servers: Basic knowledge in patching, maintenance, and differentiating physical vs. virtual servers.
Networking: Basic troubleshooting skills (DHCP, DNS, ping, nslookup, traceroute).
Software as assigned.

Physical Requirements

Ability to handle equipment, talk, hear, read, write, and interpret documents.
Occasionally lift and move objects up to 25 pounds (with or without reasonable accommodations).

If this sounds like what you’re looking for, it could be a great fit—for you and for us.

Why Join Path Forward IT?

Path Forward IT, a Blue Alliance company, is a nationally recognized managed services provider (MSP) that exclusively supports the healthcare industry. Ranked among the top 15% of MSPs nationwide, we deliver world-class IT services that ensure technology never stands in the way of patients receiving the care they need. Our work is driven by urgency, empathy, and a patient-centered mindset. We understand the critical nature of healthcare operations and prioritize our work to empower providers to focus on what matters most: delivering exceptional care. Founded in 2002, Path Forward IT has grown to a team of over 100 professionals located across 40+ states. We foster a collaborative, career-focused culture where team members thrive. Many of our employees have been with us for years, and we regularly celebrate 5- and 10-year milestones.

A Team Environment Built for Growth

Joining Path Forward IT means working alongside IT specialists supporting complex, enterprise environments. As part of the Blue Alliance network, you gain access to a community of hundreds of peers and experts across the country. This means more opportunities for learning, professional development, and career advancement without losing the close-knit feel of a smaller team. You’ll enjoy the best of both worlds:

The autonomy and client engagement typical of a local MSP
The resources, support, and structure of a leading national IT services organization

A Unique Opportunity Through Blue Alliance

As a Blue Alliance partner company, Path Forward IT provides team members with unmatched opportunities to learn, lead, and succeed. Each company in the network maintains its unique identity while working toward shared goals. If you’re looking to make a meaningful impact and grow your career in a supportive, future-focused environment, this is the place for you.

Benefits of working at Path Forward IT:

Be part of a fun, awesome team
9 paid holidays
401K Retirement with matching contributions
Excellent medical, vision and dental insurance
Life insurance and disability insurance
Cell phone stipend
3 weeks PTO

Top Reasons our Employees Love Being Part of the Blue Alliance Family:

Entrepreneurial Culture
Fast-paced Flow, with a Variety of Projects
Collaborative Work Environment
Training & Certifications
Career Growth Opportunities

Ready for the next step?

The greatest rewards are reserved for those who want to be better and then put in the hard work, to be their best version of themselves. Interested applicants should click to submit their resume and application above.

Please be advised we, Path Forward IT, participate in E-Verify

Apply Now

Refine Your Search

onsite support engineer i jobs in albuquerque, nm

Onsite Support Engineer I

Support Engineer I

Onsite Support Engineer II

Support Engineer II

Range Systems Electrical Networking Engineer - Onsite

MEP Project Engineer I

Systems Engineer

Senior Computing Infrastructure Engineer - Nuclear Facilities, Onsite

Early Career R&D Electronics Engineer - Digital IC Design, Onsite

Cleared R&D Mechanical Engineer - Agile Production Process Engineer, Onsite

Customer Support Engineer

Cleared Senior/Principal Test Systems Engineer - Evaluation & Qualification, W93/Mk7 Program, Onsite

Cleared Senior/Principal Systems Engineer - Environmental Specifications, W93 Program, Onsite

Senior/Principal R&D Systems Engineer - Component and Material Evaluation, Onsite

Test Engineer

Software Engineer, Junior

R&D Mechanical Engineer - Explosive Components Product Engineer, Onsite

Senior/Principal, Chief Systems Engineer Hypersonic Programs - Onsite

Senior/Principal Electromagnetic Compatibility (EMC) Engineer - Global Security Design, Development, and Qualification, Onsite

Senior/Principal - Product Design Engineer - Design Engineer, Onsite

I want to receive the latest job alert for onsite support engineer i in albuquerque, nm

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