Top 66 Performance improvement specialist Jobs in Albuquerque, Nm

Customer Success Specialist
P2C —Albuquerque, NM
- Part-time
- School experience
- Up to 50% travel
- Mid-level
RSVP - W2 Life Insurance Specialist - Remote - Hiring Event
Insurance Supermarket Inc. —New Mexico
- $38,500 - $180,000 a year
- Full-time
- Computer literacy
- Mid-level
- Communication skills
- Health insurance
- Work from home
Retail Program & Communications Specialist Lead
Sunward Federal Credit Union —Albuquerque, NM
- $95,912 - $119,890 a year
- Full-time
- Microsoft Excel
- 6 years
- Writing skills
Quick Apply
3d
Lean Rapid Continuous Improvement (RCI) Specialist
Array Technologies —Albuquerque, NM
- Extended hours
- 5 years
- ERP systems
- Analysis skills
Quick Apply
12d
Senior Specialist, Health Plan Member & Community intervention-New Mexico
Molina Healthcare —Albuquerque, NM
- $54,922 - $107,099 a year
- Full-time
- RN License
- Writing skills
- Mid-level
- Health insurance
13d
Site Logistics Operations Specialist
Meta —Los Lunas, NM
- $115,000 - $163,000 a year
- 5 years
- Analysis skills
- Bachelor's degree
Member Specialist PT
Sam's Club —Albuquerque, NM
- $17 - $25 an hour
- Part-time
- High school
- Merchandising
- Continuous improvement
- Paid jury duty
- Disability insurance
4d
Senior Material Management Specialist
Array Technologies —Albuquerque, NM
- Weekends as needed
- 5 years
- Office
- Analysis skills
Quick Apply
12d
Accreditation Specialist
Presbyterian Medical Services —Albuquerque, NM
- Full-time
- Nursing
- Customer service
- Mid-level
- Paid holidays
- Disability insurance
Contact Center Customer Support Specialist III - Team Lead
Koniag Government Services —Albuquerque, NM
- $65,000 - $75,000 a year
- Weekends as needed
- Oracle
- Windows
- High school diploma or GED
- Paid holidays
- Health insurance
Labor Productivity Analyst and Workforce Optimization Specialist
Presbyterian Healthcare Services —Albuquerque, NM
- $70,449.60 - $119,974.40 a year
- Full-time
- Research
- Mid-level
- Office
- Disability insurance
- Health insurance
Quick Apply
Senior Employee Relations Specialist
Bernalillo County —Albuquerque, NM
- $54,018 - $85,363 a year
- Full-time
- Office
- Driver's License
- Bachelor's degree
- Health insurance
14h
Medical Records Specialist
Southwest Womens Oncology/Optimum —Albuquerque, NM
- Full-time
- Computer literacy
- HIPAA
- Mid-level
- Health insurance
- 401(k)
Quick Apply
Business Intelligence & Data Analytics Specialist
International Scripture Ministries —Albuquerque, NM
- $90,000 - $120,000 a year
- Extended hours
- Background check
- Google Workspace
- Mid-level
- Continuing education credits
- Paid holidays
Quick Apply
11d
Quality Systems Specialist
Clariant —Albuquerque, NM
- Bachelor of Science
- Mid-level
- Bachelor's degree
- Wellness program
- AD&D insurance
Senior IT Support Specialist
RS21 —Albuquerque, NM
- $75,000 - $100,000 a year
- Full-time
- Google Workspace
- Computer science
- 6 years
Quick Apply
Training & Exercise (TREX) Specialist
CACI —Albuquerque, NM
- $65,000 - $136,500 a year
- Full-time
- Bachelor of Science
- Bachelor's degree
- Continuous improvement
- Health insurance
Medical Billing Specialist
Southwest Womens Oncology/Optimum —Albuquerque, NM
- Full-time
- HIPAA
- Mid-level
- Office
- Health insurance
- 401(k)
Quick Apply
13d
Prior Authorization Specialist
Southwest Womens Oncology/Optimum —Albuquerque, NM
- Full-time
- HIPAA
- Clinic experience
- Mid-level
- Health insurance
- 401(k)
Quick Apply
Security and Loss Prevention Specialist, NA
Amazon.com Services LLC —Albuquerque, NM
- $23.60 - $31.73 an hour
- Full-time
- Microsoft Excel
- Mid-level
- Ability to climb stairs
- AD&D insurance
- Health insurance

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Customer Success Specialist

P2C -
Albuquerque, NM

Apply Now

Job Details

Part-time

Qualifications

Customer communication
Project management experience in education
Customer relationship building
Driver's License
Data interpretation
Computer skills
CRM system proficiency
Data-driven decision making
Stakeholder relationship building

Full Job Description

About Us:

At P2C, we are dedicated to revolutionizing education through innovative technology solutions. Our mission is to empower educators and students with the tools they need to succeed in an ever-evolving digital landscape. We are looking for a passionate and experienced Customer Success Specialist to join our team and help drive the success and satisfaction of our customers.

Overview:

The Customer Success Specialist reports to the Director, Customer Success and plays a critical role in ensuring smooth, efficient, and organized implementation of Pathway2Careers (P2C) solutions across all customer accounts. Through strong project management and attention to detail this position enables the Customer Success team the ability to provide high-quality end-to-end services for all customers. This role will serve P2C Customers including our largest client in New Mexico.

Duties/Responsibilities:

Delivers implementation and onboarding services for P2C Solutions, ensuring a positive first impression.
Provide training and support to users, helping them maximize the benefits of our technology included but not limited to platform integrations.
Represent P2C at meetings, conferences, convenings, etc. to promote P2C usage with P2C customers including our New Mexico client.
Develop and manage long-term asynchronous training plans that adds value and improves customer experience.
Review customer-facing materials and internal workflows, identifying gaps and recommending improvements that enhance clarity and efficiency.
Independently and collaboratively produces analysis findings that inform client strategies. Such as:
- Provide timely, accurate status updates in HubSpot to support optimization and increased adoption across all states.
- Gather and analyze customer feedback to inform product development and improve customer satisfaction.

Contribute operational insights that improve implementation processes and customer experience.
Act as a reliable internal liaison to ensure customer implementation needs are documented, assigned, and resolved by the appropriate team members.
Often leads ad hoc solution efforts and cross-practice services.
Defines, prioritizes and achieves strategic objectives for programs and/or projects.
Responsible for traveling to client sites 2-4 days a week, as needed, to support schools in New Mexico ; and other states as necessary.
Assist as needed with logistics for events and conferences, including planning, scheduling, vendor coordination, and on-site operations.
Stay up-to-date with industry trends and best practices in education technology and customer success.
Collaborate with internal teams, including Sales, Product Development, and Support, to address customer needs and improve the overall customer experience.
Develop and deliver customer success plans, including goals, milestones, and key performance indicators (KPIs).
Gather and analyze customer feedback to inform product development and improve customer satisfaction.
Travel will be 30-50% to client locations and conferences.
Performs other related duties as assigned.

Other duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Qualifications:

Bachelor’s degree in Education, Business, or a related field (Master’s degree in education and/or at least 5 years of secondary math teaching experience preferred).
3+ years of experience in customer success, account management, or a related role within the education technology industry.
Strong understanding of the education sector and its unique challenges and opportunities.
Excellent communication and interpersonal skills, with the ability to build rapport and trust with diverse stakeholders.
Proven ability to manage multiple accounts and projects simultaneously, with a strong attention to detail.

Analytical mindset, with the ability to gather and interpret data to drive decision-making.
Proficiency in using customer relationship management (CRM) software and other relevant tools.
Passion for education and a commitment to improving outcomes for students and educators.

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.
Prolonged periods of standing.
Must maintain a valid driver's license, reliable personal transportation, and proof of current automobile insurance.
Must be able to maintain a 30-50% travel schedule (via flying or driving depending on location) to various locations within the United States.
Must be able to lift up to 25 pounds at times.

EEO statement:

P2C and Employment Partners subscribe to a policy of equal opportunity. Our employment practices are without regard to age, race, color, ethnicity, national origin, religion, creed, gender, sexual orientation, disability or medical history/condition, genetic information, and veteran status, and all other categories protected by federal, state, and local anti-discrimination laws.

Work Location: Remote

Apply Now

Refine Your Search

performance improvement specialist jobs in albuquerque, nm

Customer Success Specialist

RSVP - W2 Life Insurance Specialist - Remote - Hiring Event

Retail Program & Communications Specialist Lead

Lean Rapid Continuous Improvement (RCI) Specialist

Senior Specialist, Health Plan Member & Community intervention-New Mexico

Site Logistics Operations Specialist

Member Specialist PT

Senior Material Management Specialist

Accreditation Specialist

Contact Center Customer Support Specialist III - Team Lead

Labor Productivity Analyst and Workforce Optimization Specialist

Senior Employee Relations Specialist

Medical Records Specialist

Business Intelligence & Data Analytics Specialist

Quality Systems Specialist

Senior IT Support Specialist

Training & Exercise (TREX) Specialist

Medical Billing Specialist

Prior Authorization Specialist

Security and Loss Prevention Specialist, NA

I want to receive the latest job alert for performance improvement specialist in albuquerque, nm

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