The individual in this position in part of a team with the responsibility for the safety of the properties, Guests, Team Members and assets of the Company. Using video and audio equipment, this person: observes, investigates, and reports procedural violations, NMGCB MIC infractions, and criminal activity. They are responsible for monitoring entire property to provide a safe, secure, and enjoyable gaming experience for our Guests and Team Members. The individual in this position has the ability to sit and attentively monitor cameras for eight consecutive hours, with standard breaks.
Essential Duties and Responsibilities:
- Maintains video and audio surveillance of all relevant property activity. These areas include, but are not limited to: gaming floor, cashier cage, vault, exchange, drop, count rooms, Lounge, Food Court, employee areas, storage areas, entrances, parking lots, and open areas.
- Observes, audits, and reviews company assets including but not limited to: personnel, vendors, and clientele.
- Prepares and maintains files of all relevant activity observed and/or reported on a daily basis.
- Provides investigative evidence for management, law enforcement, and regulatory requirements.
- Develops and maintains accurate knowledge of all internal and external control mechanisms.
- Disseminates information to management during emergency situations.
- Communicates with staff through two-way radio communications and ensures prompt responses for security or emergency assistance.
- Maintains video library and produces requested footage by date and time upon request.
- Develops and maintains technical proficiency of all surveillance equipment including control centers, computer consoles, software operation, camera locations and capabilities, phone systems, access control systems.
- Maintains complete confidentiality and separation from Team Members in other departments in the Casino and Racetrack.
- Maintains a clean and safe working environment.
- Always shows respect for fellow Team Members.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must have night and weekend availability and flexibility to work any shift in a 24 hour period to perform as backup for Team Member absences.
Education/Experience:
Must be a high school graduate or GED.
Must be at least 21 years of age.
Must be able to obtain and maintain a New Mexico Gaming Work Permit
Preferred: Prior gaming experience, Prior investigative evidence handling techniques and experience, Prior cash handling experience, Prior loss prevention, Prior Military or Law enforcement experience.
Job Type: Full-time
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
