Top 43 Technical support representative Jobs in Albuquerque, Nm

User Support Specialist II
Chickasaw Nation Industries —Albuquerque, NM
- Full-time
- Mid-level
- Office
- Windows
- AD&D insurance
- Disability insurance
IT Technician I
Goodwill Industries of New Mexico —Albuquerque, NM
- From $18.50 an hour
- Full-time
- Clean driving record
- Pass drug screening
- HIPAA
- Paid holidays
- Health insurance
Quick Apply
Sales Representative (New Mexico)
Musco Sports Lighting —Albuquerque, NM
- Mid-level
- 3 years
- Travel
- Profit sharing
- Health insurance
Quick Apply
JR Sales Associate - Albuquerque, NM
Stryker —Albuquerque, NM
- $65,000 a year
- Weekends as needed
- Inventory management
- Military
- English
- Health savings account
- AD&D insurance
Sales Representative | Networking Solutions
Teltonika —Albuquerque, NM
- Full-time
- Mid-level
- Travel
- Organizational skills
- Health insurance
- 401(k) matching
Quick Apply
10d
Inside Supplies Sales Representative
HP —Rio Rancho, NM
- $66,500 - $75,000 a year
- Full-time
- Mid-level
- Project management
- Bachelor's degree
- Paid parental leave
- Paid holidays
7d
Customer Service Representative (CSR)
Premium Roofing —Albuquerque, NM
- Weekends as needed
- Mid-level
- Leadership
- Communication skills
Quick Apply
Inside Sales Rep, Outbound
HP —Rio Rancho, NM
- $32.50 - $46.29 an hour
- Full-time
- Merchandising
- Research
- High school diploma or GED
- Paid parental leave
- Paid holidays
10d
Inside Sales Representative – SLED (Northeast)
HP —Rio Rancho, NM
- $26 - $39 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Bachelor's degree
Account Manager - C&I
ABB Inc. —Albuquerque, NM
- $83,300 - $133,280 a year
- Full-time
- Remote
- 5 years
- Residential
- High school diploma or GED
- Health savings account
- AD&D insurance
Quick Apply
9d
Customer Service Representative
Contact Government Services, LLC —Albuquerque, NM
- $15 - $16 an hour
- Full-time
- Remote
- Spanish
- English
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Industry & Account Manager
ABB Inc. —Albuquerque, NM
- $83,300 - $133,280 a year
- Full-time
- Hybrid work
- Up to 50% travel
- 5 years
- Bachelor's degree
- Paid parental leave
- Health savings account
Quick Apply
8d
Senior Oncology Account Specialist - Fort Worth, TX
Ipsen Biopharmaceuticals Inc. —Albuquerque, NM
- $175,000 - $200,000 a year
- Full-time
- 8 years
- Driver's License
- Bachelor's degree
- Commuter assistance
- Disability insurance
Service Operations Manager
OTC Industrial Technologies —Rio Rancho, NM
- 5 years
- ERP systems
- High school diploma or GED
- Disability insurance
- Relocation assistance
Service Operations Manager
OTC Industrial —Rio Rancho, NM
- Full-time
- 5 years
- ERP systems
- High school diploma or GED
- Disability insurance
- Relocation assistance
Quick Apply
Sales Account Manager (SAM) | Southwest
Team Velocity —Albuquerque, NM
- $75,000 - $85,000 a year
- Online Application
- 5 years
- Travel
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Senior Technical Business Developer – Grid Automation
ABB Inc. —Albuquerque, NM
- $119,000 - $190,400 a year
- Full-time
- Remote
- Bachelor of Science
- Master's degree
- Travel
- Health savings account
- AD&D insurance
Quick Apply
Regional Parts Sales Manager
Hobart Service —Albuquerque, NM
- $85,000 - $110,000 a year
- Extended hours
- Microsoft Access
- 5 years
- Office
- Disability insurance
- Health insurance
Commercial Proposal Engineer
Industrial Connections & Solutions LLC —Albuquerque, NM
- $79,800 - $127,680 a year
- Full-time
- Remote
- Microsoft Outlook
- 8 years
- US work authorization
- Health savings account
- AD&D insurance
Quick Apply
14d
Bilingual Customer Service Representative
Contact Government Services, LLC —Albuquerque, NM
- $40,000 - $45,000 a year
- Full-time
- Spanish
- English
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply

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User Support Specialist II

Chickasaw Nation Industries -
Albuquerque, NM

Apply Now

Job Details

Full-time

Benefits

AD&D insurance
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
Professional development assistance
Life insurance

Qualifications

Computer hardware
Desktop (troubleshooting support)
Incident management operations support
Ticketing system technical support

Full Job Description

The User Support Specialist II provides information technology services support for the Indian Health Service (IHS) and remote locations. This position works in a team environment to provide first response assistance in resolving desktop and peripheral user support issues.

Chickasaw Nation Industries, Inc. serves as a holding company with multiple subsidiaries engaged in several lines of business (Technology, Infrastructure & Engineering, Health, Manufacturing, Public Safety, Consulting, and Transportation) for the federal government and commercial enterprises. A portion of our profits is used to support Chickasaw citizens. We are proud to support the economic development and long-term viability of the Chickasaw Nation and its people. CNI offers premium benefits eligible on the first day of hire to full time employees; (Medical - Dental – Vision), Company Life Insurance, Short-Term and Long-Term Disability Insurance, 401(K) Immediate Vesting, Professional Development Assistance, Legal Aid Assistance Program, Family Planning / Fertility Assistance, Personal Time Off, and Observance of Federal Holidays.

As a federal contractor, CNI is a drug-free workplace and adheres to the Federal Controlled Substance Act.

ESSENTIAL REQUIREMENTS

Must be a U.S. born or naturalized citizen due to government or federal requirement
Must be able to obtain required government security clearance
Knowledge and understanding of the tools, concepts, practices and procedures related to an IT help desk user support environment
Working knowledge utilizing service desk software tools and applications
Knowledgeable and skilled in the use of ticketing systems with ability to clearly and concisely log tickets
Ability to read and interpret common information systems documents and translate into layman terminology
Excellent problem-solving skills with ability to troubleshoot computer hardware / software issues
Excellent critical thinking skills with ability to identify, analyze and resolve problems / issues
Excellent verbal and written communications skills with ability to effectively communicate / interact with a wide variety of technical and non-technical audiences (i.e., customers, team members, management and federal staff)
Exceptional customer service skills with ability to respond to requests in a professional, helpful and timely manner
Ability to use tact in handling difficult individuals and/or situations
Ability to resolve difficult or challenging problems within the assistance of senior support or the use of outside software analysis support
Highly organized with ability to multitask
Ability to work in a fast-paced environment and to learn and apply new knowledge and techniques related to incident response
Ability to effectively work both independently and in a team environment for the successful achievement of goals
Ability to lift 25 pounds

ESSENTIAL DUTIES AND RESPONSIBILITIES

Essential duties and responsibilities include the following. Other duties may be assigned.

Serves as the initial point of contact for call center support for agency programs. Provides computer users with problem-solving support via phone and email. Resolves less complex issues immediately, and elevates more complex issues to senior level support or supervisory personnel.
Conducts all interactions in a professional manner.
Troubleshoots user problems with computer software and hardware, electronic mail, directories, standard Windows desktop applications, specific customer applications and with printers. Uses proper troubleshooting techniques, analyzes user-related problems in assigned applications, and applies or recommends solutions.
Helps to control issues by ensuring a timely response process, which includes problem recognition, research, isolation and follow-up steps.
Occasionally performs onsite installations, and provides startup or cutover guidance on applications that require significant deployments and/or data conversion efforts.
Performs applications development testing support, and assists with documentation. Helps with user inquiries on how to use applications.
Helps with user training on assigned software applications. Works with established instructional design concepts and guidelines for effective training materials. May work as part of a team to develop a standardized training approach for new employees on required skill sets.
Reviews customer satisfaction survey results and researches tickets, as needed.
Learns new applications and supports new areas, as needed.

EDUCATION / EXPERIENCE

Associates degree in Information Technology or a related field of study, and three (3) years’ of relevant experience in an IT help desk support customer facing environment, or equivalent combination of education / training / experience.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Work is primarily performed in an office environment. Regularly required to sit. Regularly required use hands to finger, handle, or feel, reach with hands and arms to handle objects and operate hand tools, computers, and/or controls. Required to speak and hear. Frequently required to stand on ladders or objects, walk and stoop, kneel, crouch, or crawl under or behind objects. Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Minimal risk of electrical shock.

CNI offers a comprehensive benefits package that includes:

Medical
Dental
Vision
401(k)
Family Planning/Fertility Assistance
STD/LTD/Basic Life/AD&D
Legal-Aid Program
Employee Assistance Program (EAP)
Paid Time Off (PTO) – (11) Federal Holidays
Training and Development Opportunities

Your application submission will be considered for all potential employment opportunities with Chickasaw Nation Industries (CNI).

#INDCNI

Apply Now

Refine Your Search

technical support representative jobs in albuquerque, nm

User Support Specialist II

IT Technician I

Sales Representative (New Mexico)

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Sales Representative | Networking Solutions

Inside Supplies Sales Representative

Customer Service Representative (CSR)

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Inside Sales Representative – SLED (Northeast)

Account Manager - C&I

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Industry & Account Manager

Senior Oncology Account Specialist - Fort Worth, TX

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Service Operations Manager

Sales Account Manager (SAM) | Southwest

Senior Technical Business Developer – Grid Automation

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Bilingual Customer Service Representative

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