Top 7 Call center manager Jobs in Albuquerque Nm

Larry H Miller Chrysler Jeep Dodge Ram Hybrid Service Drive Manager
Asbury —Albuquerque, NM
- Full-time
- 18 years or older
- Sales
- Dealership
- Paid training
- Paid parental leave
Quick Apply
Contact Center Supervisor I
Presbyterian Medical Services —Albuquerque, NM
- Full-time
- Word processing
- Computer literacy
- Mid-level
- Paid holidays
- Disability insurance
10d
Senior Manager, Member Services
Wider Circle —Albuquerque, NM
- $90,000 - $115,000 a year
- Full-time
- Remote
- Google Workspace
- 7 years
- HIPAA
- Health insurance
- Dental insurance
Quick Apply
Contact Center Manager
Lovelace Health System —Albuquerque, NM
- Full-time
- Mid-level
- Supervising experience
- Bachelor's degree
- Health insurance
- Tuition reimbursement
Member Service Manager - Call Center
Nusenda Credit Union —Albuquerque, NM
- Mid-level
- 3 years
- Analysis skills
- Health insurance
- Tuition reimbursement
2h
MANAGER AMBULATORY CLINICAL SERVICES
UNM Hospitals —Albuquerque, NM
- $49.40 - $62.38 an hour
- Full-time
- Nursing
- Management
- RN License

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Larry H Miller Chrysler Jeep Dodge Ram Hybrid Service Drive Manager

Asbury -
Albuquerque, NM

Quick Apply

Job Details

Full-time

Benefits

Paid training
Paid parental leave
Paid holidays
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Life insurance
Referral program
Pet insurance

Qualifications

Service writing
Customer communication
Managing teams in a customer support role
Employee relationship building
Auto service management
Team development
Driver's License
Team motivation (leadership skill)

Full Job Description

About Asbury
Larry H Miller Automotive Group is part of Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report.

Do you have a passion for developing talent, providing exceptional guest experiences, and being an innovator in the automotive industry? As an Assistant Service Manager, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for strong, energetic, people-focused team members who will help us redefine the car-buying experience.
The role of an Assistant Service Manager/Lane Manager is to assist the service manager in overseeing the service department, technicians, service advisors, service call center, valet, detailers, and service lane.

Work and the manufacturer to ensure that warranty campaigns, recalls and updates are completed accurately and in a timely fashion
Actively promote good morale and good relationships among the dealership associates.
Assist in training service staff in all aspects of customer service, effective communication, service sales, CSI, work organization and time management
Assist in maintaining manufacturer (CSI)Customer Satisfaction Index at or above the Asbury specified goal(s) in Service for district, regional and national scores
Act as a role model for the service associates in all aspects of motivation, organization, customer service, sales and CSI
Motivate the service advisors to provide consistent value for the dealership’s customer.
Monitor advisors’ daily productivity, give feedback and formulate plans for improvement
Assist in ensuring that the dealership maintains high-quality service repairs and minimizes comebacks by conducting periodic spot checks of completed jobs for thoroughness and quality
Monitor advisors’ interaction with customers on the drive and telephone for effectiveness
Assist in forecasting goals and objectives for the department and strive to meet them
Work with the Service Manager & Parts Manager to ensure a timely turnaround of parts needed for internal jobs
Work with shop foreman to ensure customers vehicles are serviced properly and in a timely manner
Attend manager meetings and conduct service dept. meetings as directed
Address and resolve customer concerns
Assist in motivating, training and developing employees
Strong verbal and written communication is required
Must be able to manage in a fast paced work environment
Must be able to manage a team, motivate and develop
Experience with CDK or other automotive software is a plus
Must have three plus years in an Automotive Service Department
Must have three plus years as an Automotive Service Writer/Assistant Service Manager
Must be at least eighteen years of age
Must have a valid Driver’s License
Must be able to pass pre-employment screening (background & drug test)

Company Benefits:Pay and Recognition:

Weekly pay
Paid holidays & paid time off
Paid training
Stock Awards (select management and front-line team members eligible)

Insurance / Retirement:

Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
Up to 12 weeks paid pregnancy leave (disability leave)
Paid Parental Leave
Health savings
Flex spending accounts (tax-free)
Short-term and Long-term disability plans
Life Insurance (Whole Life and Term)
401k with company match
Pet Insurance

Learning, Tuition Assistance and Career Development:

Digital career path tool to assist with career development
Continuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities. Additional advantages:

Technician Student loan relief resources
Employee assistance program
Employee discounts on parts and service repairs
Scholarship awards
Opportunities to join our community service initiatives, which includes paid volunteer hours
Employee referral program with bonus opportunities

INDMANAGER

Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.

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call center manager jobs in albuquerque nm

Larry H Miller Chrysler Jeep Dodge Ram Hybrid Service Drive Manager

Contact Center Supervisor I

Senior Manager, Member Services

Contact Center Manager

Member Service Manager - Call Center

MANAGER AMBULATORY CLINICAL SERVICES

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