Top 6 Client relations specialist Jobs in Albuquerque Nm

Customer Success Specialist
P2C —Albuquerque, NM
- Part-time
- School experience
- Up to 50% travel
- Mid-level
Customer Experience Specialist
BlueInk —Albuquerque, NM
- Full-time
- Sales
- Mid-level
- Communication skills
Quick Apply
Contact Center Information Specialist
Central New Mexico Community College —Albuquerque, NM
- $15.05 - $18.41 an hour
- Full-time
- Spanish
- English
- High school diploma or GED

Other jobs to consider

Find your next job by exploring related positions.

Customer Success Specialist
P2C —Albuquerque, NM
Must maintain a valid driver's license, reliable personal transportation, and proof of current automobile insurance.
Client Success Representative (Remote)
Demand.com —Albuquerque, NM
Work with internal experts to deliver excellent campaign leads and ensure clients are happy. Logical thinking to diagnose and resolve issues, recognizing when…
Quick Apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Customer Relations Specialist
Byers Auto Group —Columbus, OH
Make follow up customer service calls to past service customers. Software Literacy: Comfort with CRM systems, databases, and standard office tools.
$20 - $22 an hour
Quick Apply
Cybersecurity Client Relationship & Sales Support Specialist
Accenture —Columbus, OH
Must have at least 3 years of experience in the Cybersecurity field. Develop strong relationships across internal client teams and clients and earn the trust of…
$59,100 - $154,800 a year
12d

Show more jobs in cities nearby

I want to receive the latest job alert for client relations specialist in albuquerque nm

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

client relations specialist jobs near albuquerque nm

Customer Success Specialist jobs in Remote

Customer Experience Specialist jobs in Florida

It Support Specialist jobs in Illinois

School Computer Technology Specialist jobs in New York, NY

Customer Experience Specialist jobs in Winston Salem, NC

Customer Experience Specialist jobs in Buffalo, NY

Remote Customer Service jobs in Stockbridge, GA

Medical Records Specialist jobs in Seattle, WA

Customer Experience Specialist jobs in Anchorage, AK

Construction Project Manager Owner Representative jobs in Miami, FL

Bilingual Call Center Representative jobs in San Juan, PR

Bilingual Call Center Representative jobs in Baltimore, MD

Anaheim Convention Center jobs in Anaheim, CA

Bilingual Spanish Customer Service Remote jobs in Remote

Bilingual Call Center Representative jobs in Mecklenburg County, NC

Bilingual Call Center Representative jobs in St. Louis, MO

Customer Success Specialist jobs in Akron, OH

Call Center Customer Service Work From Home jobs in Mcallen, TX

Customer Success Specialist jobs in Atlanta, GA

Customer Success Specialist jobs in San Diego, CA

Customer Success Specialist

P2C -
Albuquerque, NM

Apply Now

Job Details

Part-time

Qualifications

Customer communication
Project management experience in education
Customer relationship building
Driver's License
Data interpretation
Computer skills
CRM system proficiency
Data-driven decision making
Stakeholder relationship building

Full Job Description

About Us:

At P2C, we are dedicated to revolutionizing education through innovative technology solutions. Our mission is to empower educators and students with the tools they need to succeed in an ever-evolving digital landscape. We are looking for a passionate and experienced Customer Success Specialist to join our team and help drive the success and satisfaction of our customers.

Overview:

The Customer Success Specialist reports to the Director, Customer Success and plays a critical role in ensuring smooth, efficient, and organized implementation of Pathway2Careers (P2C) solutions across all customer accounts. Through strong project management and attention to detail this position enables the Customer Success team the ability to provide high-quality end-to-end services for all customers. This role will serve P2C Customers including our largest client in New Mexico.

Duties/Responsibilities:

Delivers implementation and onboarding services for P2C Solutions, ensuring a positive first impression.
Provide training and support to users, helping them maximize the benefits of our technology included but not limited to platform integrations.
Represent P2C at meetings, conferences, convenings, etc. to promote P2C usage with P2C customers including our New Mexico client.
Develop and manage long-term asynchronous training plans that adds value and improves customer experience.
Review customer-facing materials and internal workflows, identifying gaps and recommending improvements that enhance clarity and efficiency.
Independently and collaboratively produces analysis findings that inform client strategies. Such as:
- Provide timely, accurate status updates in HubSpot to support optimization and increased adoption across all states.
- Gather and analyze customer feedback to inform product development and improve customer satisfaction.

Contribute operational insights that improve implementation processes and customer experience.
Act as a reliable internal liaison to ensure customer implementation needs are documented, assigned, and resolved by the appropriate team members.
Often leads ad hoc solution efforts and cross-practice services.
Defines, prioritizes and achieves strategic objectives for programs and/or projects.
Responsible for traveling to client sites 2-4 days a week, as needed, to support schools in New Mexico ; and other states as necessary.
Assist as needed with logistics for events and conferences, including planning, scheduling, vendor coordination, and on-site operations.
Stay up-to-date with industry trends and best practices in education technology and customer success.
Collaborate with internal teams, including Sales, Product Development, and Support, to address customer needs and improve the overall customer experience.
Develop and deliver customer success plans, including goals, milestones, and key performance indicators (KPIs).
Gather and analyze customer feedback to inform product development and improve customer satisfaction.
Travel will be 30-50% to client locations and conferences.
Performs other related duties as assigned.

Other duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Qualifications:

Bachelor’s degree in Education, Business, or a related field (Master’s degree in education and/or at least 5 years of secondary math teaching experience preferred).
3+ years of experience in customer success, account management, or a related role within the education technology industry.
Strong understanding of the education sector and its unique challenges and opportunities.
Excellent communication and interpersonal skills, with the ability to build rapport and trust with diverse stakeholders.
Proven ability to manage multiple accounts and projects simultaneously, with a strong attention to detail.

Analytical mindset, with the ability to gather and interpret data to drive decision-making.
Proficiency in using customer relationship management (CRM) software and other relevant tools.
Passion for education and a commitment to improving outcomes for students and educators.

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.
Prolonged periods of standing.
Must maintain a valid driver's license, reliable personal transportation, and proof of current automobile insurance.
Must be able to maintain a 30-50% travel schedule (via flying or driving depending on location) to various locations within the United States.
Must be able to lift up to 25 pounds at times.

EEO statement:

P2C and Employment Partners subscribe to a policy of equal opportunity. Our employment practices are without regard to age, race, color, ethnicity, national origin, religion, creed, gender, sexual orientation, disability or medical history/condition, genetic information, and veteran status, and all other categories protected by federal, state, and local anti-discrimination laws.

Work Location: Remote

Apply Now

Refine Your Search

client relations specialist jobs in albuquerque nm

Customer Success Specialist

Customer Experience Specialist

Contact Center Information Specialist

Other jobs to consider

Explore jobs in cities nearby

I want to receive the latest job alert for client relations specialist in albuquerque nm

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected