Top 20 Directory engineer Jobs in Albuquerque Nm

Support Engineer I
PATH FORWARD IT LLC —Albuquerque, NM
- Remote
- Travel
- Ability to lift 25 pounds
- Entry level
Windows System Administrator
SMS DATA PRODUCTS GROUP, INC —Kirtland AFB, NM
- Full-time
- Mid-level
Quick Apply
Senior Systems Engineer Manager (Service Operations Team Lead)
Peraton —Albuquerque, NM
- $135,000 - $216,000 a year
- System design
- Windows
- 3 years
- Health savings account
- Paid holidays
Cloud Engineer II
BVG & Company Consulting —Albuquerque, NM
- $130,000 - $165,000 a year
- 18 years or older
- DevOps
- Pass drug screening
- Health insurance
- Dental insurance
2d
Cyber Systems Administrator 2
Caribou Thunder —Albuquerque, NM
- $90,000 - $105,000 a year
- Computer Science
- Mid-level
- Continuous improvement
- Health insurance
- Dental insurance
Quick Apply
Day Floater-FT
CCS Facility Services —Albuquerque, NM
- Full-time
- Sanitation
- Office
- Apartments
Cloud Infrastructure Engineer
Sunward Federal Credit Union —Albuquerque, NM
- $108,252 - $135,315 a year
- Weekends as needed
- Computer science
- Computer Science
- System design
Quick Apply
Day Floater-PT
CCS Facility Services —Albuquerque, NM
- Part-time
- Sanitation
- Office
- Apartments
Day Porter - PT
CCS Facility Services —Albuquerque, NM
- Part-time
- Sanitation
- Office
- Apartments
11d
Senior Network Engineer - CONUS
Computer World Services —United States
- Full-time
- Hybrid work
- Windows
- Bachelor's degree
- Mentoring

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Support Engineer I

PATH FORWARD IT LLC -
Albuquerque, NM

Apply Now

Job Details

Qualifications

On-site technical support
Technical support via phone
IT user and group management
GPO
Phone communication
Client rapport building
Incident management software
Operating system updates
Incident Escalation
Hyper-V
System maintenance
DHCP
Documentation tools
Patch management
Incident management operations support
Customer engagement
Customer support ticket management
DNS
Server virtualization
Networking equipment (troubleshooting support)
Escalation handling
Entry level
Ticketing system technical support
Service level agreement (SLA) management
Client interaction via phone calls

Full Job Description

Support Engineer I

Location: Albuquerque

Role Overview

The Support Engineer I provides technical support primarily by phone or ticketing system, with occasional onsite support as needed. This role follows documented support procedures, monitors ticket queues, and maintains ticket and phone service level agreements (SLAs).

Key Responsibilities

Document all time daily (activities, projects, tickets) in the ticketing system in real time
Ensure in-progress tickets are properly documented and handed off before the end of each shift
Monitor ticket gateway and designated queues
Escalate issues according to documented procedures in IT Glue
Create or update documentation in IT Glue based on new customer findings
Build client rapport during onsite assignments through troubleshooting and direct interaction
Travel 50-75% as required

Performance Expectations

Maintain established call and ticket SLAs as defined by management
Maintain customer satisfaction (CSAT) scores as defined by management
Submit weekly timesheets by end of shift each Friday
Meet established billable hours requirements each week
Achieve annual goals and objectives as set in the HRIS and reviewed quarterly

Technical Skills & Proficiencies

Ticketing Software: Incident management and time allocation
Remote Support Tools: Ability to remote into systems, push approved scripts, and execute actions
Active Directory: Basic knowledge of security groups, group policy, and domain controllers
Virtualization: Basic understanding of VMware and Hyper-V
Microsoft Windows/Servers: Knowledge of Windows environments, server types, patching, and maintenance
Networking: Basic troubleshooting skills, DHCP, DNS, and tools such as ping, nslookup, and traceroute
Additional software as assigned

Work Environment & Physical Requirements

Ability to use hands to handle and control equipment
Ability to communicate effectively (talk and hear)
Ability to read, write, and interpret written documents
Occasionally lift and move objects up to 25 pounds (with or without reasonable accommodations)

Additional Information

By accepting this role, employees acknowledge their responsibility to comply with company policies, uphold organizational values, and report any violations of law or standards of conduct. Employees are expected to demonstrate respect and integrity in all interactions with clients, customers, and colleagues.

If this sounds like what you’re looking for, it could be a great fit—for you and for us

Why Join Path Forward IT?

Path Forward IT, a Blue Alliance company, is a nationally recognized managed services provider (MSP) that exclusively supports the healthcare industry. Ranked among the top 15% of MSPs nationwide, we deliver world-class IT services that ensure technology never stands in the way of patients receiving the care they need. Our work is driven by urgency, empathy, and a patient-centered mindset. We understand the critical nature of healthcare operations and prioritize our work to empower providers to focus on what matters most: delivering exceptional care. Founded in 2002, Path Forward IT has grown to a team of over 100 professionals located across 40+ states. We foster a collaborative, career-focused culture where team members thrive. Many of our employees have been with us for years, and we regularly celebrate 5- and 10-year milestones.

A Team Environment Built for Growth

Joining Path Forward IT means working alongside IT specialists supporting complex, enterprise environments. As part of the Blue Alliance network, you gain access to a community of hundreds of peers and experts across the country. This means more opportunities for learning, professional development, and career advancement without losing the close-knit feel of a smaller team. You’ll enjoy the best of both worlds:

The autonomy and client engagement typical of a local MSP
The resources, support, and structure of a leading national IT services organization

A Unique Opportunity Through Blue Alliance

As a Blue Alliance partner company, Path Forward IT provides team members with unmatched opportunities to learn, lead, and succeed. Each company in the network maintains its unique identity while working toward shared goals. If you’re looking to make a meaningful impact and grow your career in a supportive, future-focused environment, this is the place for you.

Apply Now

Refine Your Search

directory engineer jobs in albuquerque nm

Support Engineer I

Windows System Administrator

Senior Systems Engineer Manager (Service Operations Team Lead)

Cloud Engineer II

Cyber Systems Administrator 2

Day Floater-FT

Cloud Infrastructure Engineer

Day Floater-PT

Day Porter - PT

Senior Network Engineer - CONUS