Top 9 helpdesk manager Jobs in albuquerque nm

IT Infrastructure Manager
New Mexico Mutual Casualty Company —Albuquerque, NM
- From $130,000 a year
- Full-time
- 7 years
- Azure
- Computer Science
Quick Apply
13d
HELPDESK TECHNICIAN II
The Pueblo of Sandia —Albuquerque, NM
- $31.03 - $34.91 an hour
- Overtime
- Writing skills
- Pass drug screening
- System design
IT Technician
Roadrunner Food Bank, Inc. —Albuquerque, NM
- $45,760 a year
- System design
- Mid-level
- Office
- Paid holidays
- Health insurance
Cloud Supervisor
Faith Comes By Hearing —Albuquerque, NM
- $72,905.40 a year
- Azure
- Management
- 5 years
Help Desk Manager
Edgewater Federal Solutions, Inc. —Albuquerque, NM
- Overtime
- 5 years
- Office
- Bachelor's degree
Help Desk Technician
Jaynes Companies —Albuquerque, NM
- Weekends as needed
- Background check
- Mid-level
- Office
- Wellness program
- Health savings account
2d

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HELPDESK TECHNICIAN II
The Pueblo of Sandia —Albuquerque, NM
Via telephone or in-person; In the Information Technology (IT) office or remote sites; identifies, diagnoses, and resolves level two issues for end-users having…
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Helpdesk Technician - Level 2
Ardham Technologies —Albuquerque, NM
Provide second-level technical support and assist with the resolution of complex technical issues related to computer systems, software applications, and…
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Technical Operations Manager
DataField Technology Services —Columbus, OH
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Technical Service Analyst
MedBen —Newark, OH
Associate degree in computer science or related field, required. Four-year degree in Computer Science or related field, preferred.
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IT Infrastructure Manager

New Mexico Mutual Casualty Company -
Albuquerque, NM

Quick Apply

Job Details

Full-time
From $130,000 a year
13 days ago

Qualifications

Vendor relationship building
Project management in technology
Enterprise software
Employee relationship building
Public Cloud
Virtualization tools
Database server management
Bachelor's degree
Technology management
Customer support ticket management
Cloud networking
Server virtualization
Managing projects
Ticketing system technical support

Full Job Description

Job Title: IT Infrastructure Manager

Department: Information Technology

Reports to: Director of Information Technology

Position Summary:

The IT Infrastructure Manager is responsible for the strategic planning, implementation, and maintenance of the organization's IT infrastructure, including networks, servers, cloud services, databases, and end-user support systems. This role ensures the reliability, scalability, and security of all infrastructure components while leading a team of technical professionals. The manager also oversees database administration and help desk operations to ensure high-quality service delivery and user satisfaction.

Essential Functions:

Infrastructure Management:

Design, deploy, and maintain enterprise-level IT infrastructure including servers, storage, networking, and cloud platforms.
Ensure high availability, performance, and security of systems and services.
Oversees company’s Disaster Recovery efforts and IT portion of Business Continuity plan.

Database Administration:

Oversee the installation, configuration, and maintenance of database systems (MS SQL Server, Oracle).
Monitor database performance and implement tuning strategies.
Ensure data integrity, backup, recovery, and disaster recovery planning.
Collaborate with application teams to support database-related development and optimization.
Manage database access controls and security compliance.

Help Desk Management:

Lead and manage the IT Help Desk team to provide timely and effective technical support to end users.
Implement IT service management (ITSM) best practices and tools.
Monitor ticketing systems, analyze trends, and drive continuous improvement in support processes.
Ensure high levels of customer satisfaction and user experience.

Team Leadership:

Lead and mentor a team of system administrators, network engineers, database administrators, security professionals and help desk staff.
Manage workload distribution, performance reviews, and professional development.

Security & Compliance:

Implement and enforce security policies, procedures, and controls across infrastructure and databases.
Ensure compliance with industry standards and regulations (NIST, ISO, NAIC, HIPAA).

Project Management:

Plan and execute infrastructure, database, and support-related projects including upgrades, migrations, and new deployments.
Collaborate with cross-functional teams to align IT initiatives with business goals.

Vendor & Budget Management:

Manage relationships with hardware, software, and service vendors.
Develop and manage budgets for infrastructure, database, and support operations.

Monitoring & Reporting:

Monitor system, database, and support performance using appropriate tools.
Generate reports and metrics for senior management.

Job Qualifications

Education:

Bachelor’s degree in Computer Science, Information Technology, or related field (Master’s preferred).

Experience:

7+ years of experience in IT infrastructure and database management, with at least 3 years in a leadership role.

Required Skills/Abilities:

Strong knowledge of networking, virtualization, cloud computing (AWS, Azure), and cybersecurity.
Experience with enterprise systems (Windows/Linux servers, Active Directory, VMware, etc.).
Proficiency in database technologies and tools (e.g., SQL, Oracle).
Experience managing IT support/help desk operations and ticketing systems (e.g., ServiceNow, Jira Service Desk).
Proven leadership and project management skills.
Excellent communication and problem-solving abilities.

Specialized Knowledge, Licenses, etc.:

Microsoft Azure or AWS Professional Certifications
Cisco Certified Network Professional (CCNP)
Oracle Certified Professional (OCP) or Microsoft SQL Server certifications
ITIL Foundation
Certified Information Systems Security Professional (CISSP)

Values and Mission:

Adheres to New Mexico Mutual’s values and mission by demonstrating Service Excellence, Trust, Ownership, One Team and Boldness in thought and action.

Positive Attitude:

Develops and maintains positive working relationships with team members, customers, co-workers and management by demonstrating effective communication and collaborative skills.

Working Conditions:

NEW MEXICO MUTUAL maintains general office conditions with light physical demands.
Employees of NEW MEXICO MUTUAL adhere to all safety rules and regulations including building security.
Employees participate in ensuring safe and efficient operating conditions that safeguard employees and facilities.
NEW MEXICO MUTUAL maintains a drug free environment; drug testing prior to employment as well as upon a work-related accident.
Exposure to VDT screens.
Hybrid or on-site depending on organizational needs.
Requires occasional travel and after-hours support.

Pay: From $130,000.00 per year

Work Location: In person

Quick Apply

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helpdesk manager jobs in albuquerque nm

IT Infrastructure Manager

HELPDESK TECHNICIAN II

IT Technician

Cloud Supervisor

Help Desk Manager

Help Desk Technician

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