Top 11 Service desk analyst Jobs in Albuquerque Nm

Service Desk Analyst (Technical or Patient Support)
Unity —Albuquerque, NM
- Full-time
- Communication skills
- Entry level
Quick Apply
Technical Desk Analyst, WEEKENDS + Weekdays Remote - NM, TX, AZ only
UNITY BPO —Albuquerque, NM
- $14.00 - $16.50 an hour
- Weekends as needed
- Remote
- Computer literacy
- No high school diploma
- High school diploma or GED
Quick Apply
Systems Analyst
Meriplex —Albuquerque, NM
- Azure
- Writing skills
- Mid-level
Quick Apply
IT Security and Systems Analyst
Rio Rancho Public Schools —Rio Rancho, NM
- $76,588 a year
- Full-time
- School experience
- Computer Science
- Mid-level
6d
IT SYSTEMS ANALYST MANAGER
Isleta Resort & Casino —Albuquerque, NM
- From $100,560.45 a year
- Holidays
- Computer science
- Computer Science
- Ability to walk for extended periods
Quick Apply
Expert EPIC Configuration Analyst - Orders Certification - Remote Eligible
Presbyterian System Services —Albuquerque, NM
- $100,152 - $156,832 a year
- Full-time
- Mid-level
- Office
- 3 years
- Disability insurance
- Health insurance
Quick Apply
1d
Senior EPIC Configuration Analyst - Grand Central and Prelude Certifications
Presbyterian System Services —Albuquerque, NM
- $81,432.00 - $124,321.60 a year
- Full-time
- Office
- Bachelor's degree
- Mentoring
- Disability insurance
- Health insurance
Quick Apply
10d
Senior EPIC Configuration Analyst - Orders Certification - Remote Eligible
Presbyterian System Services —Albuquerque, NM
- $81,432.00 - $124,321.60 a year
- Full-time
- Office
- Bachelor's degree
- Senior level
- Disability insurance
- Health insurance
Quick Apply
1d

More jobs to discover

Find similar jobs that you might be interested in.

Border Patrol Agent - Entry Level
Customs and Border Protection —New Mexico
Education Substitution: A bachelor's degree or successful completion of a full four-year course of study in any field leading to a bachelor's degree from an…
$51,632 - $92,912 a year
Bilingual Leasing - ABQ
Bella Asset Management —Albuquerque, NM
Answer incoming calls and reply to emails. Must have your own reliable transportation. Run credit and background checks. Ability to multitask and prioritize.
$15 - $17 an hour
Quick Apply

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Technical Support Specialist
Proteam Solutions —Columbus, OH
Provide high-quality customer service while managing a high volume of inbound phone calls. Experience using remote access and remote troubleshooting tools.
Quick Apply
Help Desk Analyst 2
Software Technology Inc —Franklin County, OH
Demonstrates strong technical proficiency in operating systems (Windows, macOS). Experience with file server management, active directory, GPO settings.
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for service desk analyst in albuquerque nm

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

service desk analyst jobs near albuquerque nm

Technical Analyst jobs in Albuquerque, NM

Systems Analyst jobs in Albuquerque, NM

Configuration Analyst jobs in Albuquerque, NM

Service Desk Analyst jobs in Phoenix, AZ

Service Desk Analyst jobs in Austin, TX

It Help Desk jobs in Hawaii

Desk jobs in Baltimore, MD

Systems Analyst jobs in Minneapolis, MN

Service Desk Analyst jobs in Columbus, OH

Oil Analyst jobs in Dallas, TX

Service Desk Analyst jobs in Kansas City, MO

Cogir Senior Living jobs in Seattle, WA

Senior Configuration Analyst jobs in Boston, MA

Senior Configuration Analyst jobs in Richardson, TX

Senior Configuration Analyst jobs in Austin, TX

Financial Analyst jobs in Virginia Beach, VA

Technical Analyst jobs in Ventura, CA

Entry Level Financial Analyst jobs in Phoenix, AZ

Technical Analyst jobs in Pittsburgh, PA

Technical Analyst jobs in Frankfort, KY

Service Desk Analyst (Technical or Patient Support)

Unity -
Albuquerque, NM

Quick Apply

Job Details

Full-time

Qualifications

Communication skills
Entry level

Full Job Description

Job Title: Full-Time, IT Service Desk Analyst, Tier I

FLSA Status: Non - Exempt

Reports to: Service Desk Manager/Supervisor

Healthcare has surpassed manufacturing and retail to become the largest and most rapidly growing source of jobs in the US. Additionally, the practice of medicine has become more tech focused than ever before. At UnityBPO, we directly impact how healthcare workers do their jobs by helping them navigate this new technical landscape. If you love technology and the chance to be involved in the business of healthcare - you can be at the forefront of these changes and make a difference by joining our team.

WHO WE ARE

UnityBPO is a premier Health IT company providing business process and technology services in two healthcare markets: acute and post-acute. We are the Lifeline for clinicians and patients across the country. Unity creates value for healthcare entities by reducing costs while dramatically improving provider and patient satisfaction with technology. Our clinical/technical services are unparalleled in the industry providing healthcare with a remote support model that drives efficiency as well as reduces turnover. We also provide a turnkey model that can optimally manage your total technology enterprise. We have an experienced, highly qualified team of hard-working people in all areas of the company. We TRANSFORM healthcare delivery by creating a better LIFE, every day.

SERVICE DESK ANALYST I POSITION SUMMARY

Our Service Desk Analyst are the first line of resolution for our clients. Whether it be communication via phone, email or chat, our Analysts provide timely support to both our internal and external customers. You could be supporting Doctors, Nurses, Administrative Staff and Patients with their technology needs.

Roles, Responsibilities and Expectations

Assist multiple clients across different ticketing systems.
Quickly and efficiently identify the customer’s specific information.
Resolve technical P.C. software and hardware problems by utilizing logical problem-solving skills and referencing documented processes and procedures. (Microsoft Office, Win7, VPN, Active Directory, customer specific software applications, laptops, desktops, printers, VOIP telephony etc.).
Effectively escalate unresolved tickets to the appropriate team to ensure that the customer issue gets resolved.
Using the client-based requirements within the ITIL framework, correctly assign Urgency and Impact to tickets.
Provide End-User Electronic Health Record (EHR) usability assistance to clinicians including, but not limited to doctors, nurses, and therapists.
Create an exceptional customer service experience by bringing your polished communications, patience, and empathy for the customer calling.
Capacity to work independently and effectively while maintaining good team interactions.
Partner with team members to ensure that the phones are covered during breaks, lunch, etc.
Flexibility in scheduling to meet the needs of the business

Requirements and Preferences

High School diploma or G.E.D. equivalent/and or experience.
Previous experience in a Customer Service Environment
Working knowledge of PC operations
Excellent verbal and written communication skills.
Able to multi-task using multiple systems simultaneously
Ability to excel at problem solving – if you like logic puzzles, this is the job for you!
Will need to receive feedback and apply it in real-time
Ability to adapt to an ever-changing environment

Experience with the Following Strongly Desired

CompTIA A+ Certification a plus
Knowledge of medical-based terms and phrases
Electronic Health Record – EHR experience – working within the EHR a plus

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification/job function.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position.

Quick Apply

Refine Your Search

service desk analyst jobs in albuquerque nm

Service Desk Analyst (Technical or Patient Support)

Technical Desk Analyst, WEEKENDS + Weekdays Remote - NM, TX, AZ only

Systems Analyst

IT Security and Systems Analyst

IT SYSTEMS ANALYST MANAGER

Expert EPIC Configuration Analyst - Orders Certification - Remote Eligible

Senior EPIC Configuration Analyst - Grand Central and Prelude Certifications

Senior EPIC Configuration Analyst - Orders Certification - Remote Eligible

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for service desk analyst in albuquerque nm

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected