Top 9 Technical support analyst Jobs in Albuquerque Nm

Systems Analyst
Meriplex —Albuquerque, NM
- Azure
- Writing skills
- Mid-level
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Service Desk Analyst (Technical or Patient Support)
Unity —Albuquerque, NM
- Full-time
- Communication skills
- Entry level
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Technical Desk Analyst, Remote - NM,TX or, AZ only
UNITY BPO —Albuquerque, NM
- $14.00 - $16.50 an hour
- Email
- Remote
- Computer literacy
- No high school diploma
- High school diploma or GED
Quick Apply
SOC Analyst
Edgewater Federal Solutions, Inc. —Albuquerque, NM
- Full-time
- Mid-level
- Windows
- High school diploma or GED
3d
Technical Desk Analyst, WEEKENDS + Weekdays Remote - NM, TX, AZ only
UNITY BPO —Albuquerque, NM
- $14.00 - $16.50 an hour
- Weekends as needed
- Remote
- Computer literacy
- No high school diploma
- High school diploma or GED
Quick Apply
Digital Product Analyst
Nusenda Credit Union —Albuquerque, NM
- Research
- Mid-level
- 3 years
- Health insurance
- Tuition reimbursement

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Technical Desk Analyst, Remote - NM,TX or, AZ only
UNITY BPO —Albuquerque, NM
Previous experience in a customer service or technical support role. Provide first-level technical support for hardware and software problems, (Microsoft Office…
$14.00 - $16.50 an hour
Quick Apply
Technical Desk Analyst, WEEKENDS + Weekdays Remote - NM, TX, AZ only
UNITY BPO —Albuquerque, NM
Previous experience in a customer service or technical support role. Provide first-level technical support for hardware and software problems, (Microsoft Office…
$14.00 - $16.50 an hour
Quick Apply

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Desktop Analyst
Elevance Systems —Hilliard, OH
To log all calls on the call logging system. Help desk: 1 year (Preferred). Strong desktop support knowledge including hardware, software, and networking…
$24 - $25 an hour
Quick Apply
IT Help Desk Analyst
3C Industries, Inc. —Columbus, OH
IT Help Desk Support:* Provide day-to-day technical support for office and field employees by troubleshooting hardware, software, Microsoft 365, and…
$30 - $32 an hour
Quick Apply
7d

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Systems Analyst

Meriplex -
Albuquerque, NM

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Job Details

Qualifications

Customer communication

Full Job Description

Position Summary:

The Systems Analyst acts as the foundation for Meriplex’s Technical Assistance Center (TAC) and reports to a TAC Manager. This role works within the TAC’s ticketing system to resolve Level 1 end user issues. The Systems Analyst must deliver exemplary customer service while following all SOPs to complete customer requests. The person in this position is responsible for an array of end-user issues ranging from general desktop diagnostics to customer specific application support. This will be an onsite position supporting a Meriplex client in Albuquerque, NM.

Key Responsibilities:

Deliver general workstation support.
Provide customer specific application support.
Troubleshoot basic network connectivity and devices/user connectivity.
Administer incident response system reboots.
Perform basic OS support.
Utilize basic Azure support skills.
Provide first level triage virtual server support to reestablish functionality.
Driven to follow all SOP to resolve all technical issues.
Navigate Active Directory to enact distribution groups and create, change, and disable users.
Perform basic ITIL security to provide basic printing and connectivity support.
Deliver scripted application support.
TCP/IP troubleshooting abilities.
Able to perform basic VPN connectivity issues and password resets.
Basic end-user email support.

Knowledge, Skills, and Abilities:

Basic knowledge of Microsoft 365 applications.
Basic knowledge of command line.
Understanding of basic technical triage methodologies.
Basic TCP/IP understanding.
Ability to communicate both verbal and written technical information to a wide range of end-users.
Ability to effectively set expectations regarding delivery of service.
Strengthen customer relationships by providing exemplary customer service.
Ability to work in a team environment; contribute as a team member and treat co-workers, subordinates, and customers with respect.
Adherence to ticketing methodologies regarding documentation, process, and workflow.
Support, manage, troubleshoot, and resolve service requests with the appropriate level of urgency and professionalism.
Properly manage workflow using research, documentation, RMM tools, ticket system, and communication.

Preferred Education, Experience, and Certifications:

Prior MSP support desk experience, highly encouraged.
A+ certification.
Network+ certification.
Server+ certification.
Azure support.
Superior reading, writing, and communication skills.
Basic knowledge of network concepts, devices, and best practices.
Basic Microsoft 365 certification.

Work Schedule/Travel:

Meriplex’s TAC operates 24/7 - both workday and after hours shifts available, Monday – Sunday.
Estimated 0% travel required.

Physical Demands:
Sedentary Work – Exerts up to 50 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull or otherwise move objects, involving the human body. Sedentary work involves sitting most of the time.

Disclaimer:
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Meriplex Communications and Meriplex Solutions are Equal Employment Opportunity Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

technical support analyst jobs in albuquerque nm

Systems Analyst

Service Desk Analyst (Technical or Patient Support)

Technical Desk Analyst, Remote - NM,TX or, AZ only

SOC Analyst

Technical Desk Analyst, WEEKENDS + Weekdays Remote - NM, TX, AZ only

Digital Product Analyst

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