Top 551 Guest service manager Jobs in Alcoa, Tn

Director of Operations
Confidential —Knoxville, TN
- From $100,000 a year
- Full-time
- Bilingual
- Background check
- 3 years
- Health savings account
- Relocation assistance
Quick Apply
Guest Service Manager
HOME2 SUITES - KNOXVILLE WEST —Knoxville, TN
- Weekends as needed
- Sales
- Computer literacy
- Mid-level
Quick Apply
Front Office Manager
The Chef Agency —Knoxville, TN
- $60,000 - $65,000 a year
- Full-time
- Management
- Mid-level
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Regional Events & Partnership Specialist
Truth Traveler —Pigeon Forge, TN
- $40,000 - $50,000 a year
- Weekends as needed
- Hospitality
- Mid-level
- Driver's License
Quick Apply
6d
Sales Manager - Crowne Plaza Downtown Knoxville
Crowne Plaza Knoxville Downtown —Knoxville, TN
- $60,000 - $65,000 a year
- Full-time
- Mid-level
- Hotel
- Organizational skills
- Free parking
- Health insurance
Quick Apply
6d
Night Auditor
Staybridge Suites Knoxville West —Knoxville, TN
- $14 - $15 an hour
- Full-time
- Microsoft Excel
- Basic math
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Assistant Manager
Zaxby's —Powell, TN
- Weekends as needed
- Background check
- 18 years or older
- Fast casual restaurant
- Paid holidays
- Disability insurance
Food Service Supervisor - Univ. of Tennessee
Aramark —Knoxville, TN
- Nights as needed
- Basic math
- Mid-level
- University
Night Auditor
Music Road Resort —Pigeon Forge, TN
- From $17 an hour
- Full-time
- Bilingual
- Background check
- Hotel
- Health insurance
- Dental insurance
Quick Apply
1d
Associate Manager
Newk's Eatery —Knoxville, TN
- From $45,000 a year
- Full-time
- ServSafe
- Computer literacy
- Fast casual restaurant
- Health insurance
- Dental insurance
Quick Apply
Restaurant Manager
First Watch - Alcoa —Maryville, TN
- Full-time
- Sales
- Ability to walk for extended periods
- Mid-level
- Opportunities for advancement
Quick Apply
General Manager
First Watch - Alcoa —Maryville, TN
- Overtime
- Background check
- Heavy lifting
- Sales
- Paid training
- Health insurance
Quick Apply
Restaurant Manager
First Watch - Turkey Creek —Knoxville, TN
- Full-time
- Sales
- Ability to walk for extended periods
- Mid-level
- Opportunities for advancement
Quick Apply
Restaurant Manager
First Watch - Lovell Road —Knoxville, TN
- Full-time
- Sales
- Ability to walk for extended periods
- Mid-level
- Opportunities for advancement
Quick Apply
General Manager
First Watch - Bearden —Knoxville, TN
- Overtime
- Background check
- Heavy lifting
- Sales
- Paid training
- Health insurance
Quick Apply
Restaurant Manager
First Watch - Fountain City —Knoxville, TN
- Full-time
- Sales
- Ability to walk for extended periods
- Mid-level
- Opportunities for advancement
Quick Apply
Assistant Manager
Zaxby's —Knoxville, TN
- From $20 an hour
- Weekends as needed
- Background check
- 18 years or older
- Fast casual restaurant
- Paid holidays
- Disability insurance
Shift Leader - Five Guys Alcoa
Five Guys Burgers and Fries —Alcoa, TN
- $14 - $16 an hour
- 8 hour shift
- Mid-level
- High school diploma or GED
- Quick service & fast food restaurant
- Paid training
- Disability insurance
Quick Apply
Food Service Worker Lead - Univ. of Tennessee
Aramark —Knoxville, TN
- ServSafe
- Mid-level
- University
Restaurant Manager
First Watch - Tulane Crossing —Oak Ridge, TN
- Full-time
- Sales
- Ability to walk for extended periods
- Mid-level
- Opportunities for advancement
Quick Apply

I want to receive the latest job alert for guest service manager in alcoa, tn

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

guest service manager jobs near alcoa, tn

Director of Operations

Confidential
Knoxville, TN

Quick Apply

Job Details

Full-time
From $100,000 a year

Benefits

Health savings account
Relocation assistance
Health insurance
Dental insurance
Paid time off
Vision insurance
Employee discount
Flexible schedule
Life insurance

Qualifications

Teamwork
Team leadership
Team development
Hospitality industry experience
Profit & Loss statement
Recruiting
Meeting or exceeding sales goals
Business operations
Restaurant cost management
Managing food service teams
Process management
Food service management

Full Job Description

The Director of Operations is responsible for leading the operational performance of multiple restaurant locations. This role provides strategic leadership to District Managers, Restaurant General Managers, and support teams to drive sales growth, profitability, operational excellence, guest satisfaction, and team engagement while ensuring brand standards are consistently executed.

The Director of Operations partners with executive leadership to develop and execute business strategies that improve financial performance, operational efficiency, and organizational culture.

Essential Responsibilities

Operational Leadership

Provide leadership and direction for multiple restaurant locations through District Managers and Restaurant General Managers.
Ensure consistent execution of brand standards, food quality, cleanliness, speed of service, and hospitality.
Monitor key performance indicators (KPIs) and implement action plans to improve operational performance.
Conduct regular restaurant visits, operational audits, and business reviews.
Drive continuous improvement initiatives and operational best practices.

Financial Management

Achieve sales, profit, and EBITDA goals.
Manage restaurant P&Ls across assigned markets.
Analyze financial reports to identify opportunities for increased profitability.
Control labor, food, and operating costs while maintaining guest satisfaction.
Develop annual budgets and forecast business performance.

Team Leadership

Recruit, develop, and retain high-performing operational leaders.
Coach District Managers and General Managers through regular performance reviews and development plans.
Build leadership succession plans for all key operational positions.
Foster a culture of accountability, recognition, and continuous learning.

Guest Experience

Champion an exceptional guest experience across all locations.
Monitor guest feedback and satisfaction metrics.
Resolve escalated guest concerns.
Lead initiatives that improve customer loyalty and brand reputation.

Compliance & Food Safety

Ensure compliance with all company policies, health department regulations, food safety standards, and labor laws.
Maintain safe working environments across all restaurants.
Lead crisis management efforts when operational issues arise.

Strategic Planning

Execute company initiatives and strategic priorities.
Partner with Marketing, Human Resources, Training, Finance, and Supply Chain teams.
Support new restaurant openings, remodels, acquisitions, and market expansions.
Identify opportunities to improve operational processes and increase efficiency.

Key Performance Indicators (KPIs)

Same-store sales growth
Restaurant profitability
Labor cost percentage
Food cost percentage
Guest satisfaction scores
Speed of service
Employee turnover
Management retention
Health inspection scores
Brand compliance scores
Safety performance
Training completion metrics

Qualifications

Required

8–10+ years of progressive restaurant operations leadership experience
Minimum 3–5 years leading multiple-unit restaurant operations
Experience managing District Managers and General Managers
Strong financial acumen with multi-unit P&L responsibility
Proven success improving sales and profitability
Ability to travel throughout assigned markets

Preferred

Experience with franchised and corporate restaurant operations
Lean process improvement experience
Multi-state operational leadership
Experience supporting new store development
Bilingual (where applicable)

Knowledge, Skills & Abilities

Multi-unit restaurant leadership
Strategic planning and execution
Financial analysis and budgeting
Coaching and leadership development
Performance management
Change management
Operational excellence
Food safety and regulatory compliance
Labor management
Conflict resolution
Excellent communication and presentation skills
Strong analytical and problem-solving abilities
Proficiency with restaurant management systems and Microsoft Office Suite

Leadership Competencies

Strategic thinking
Results-oriented leadership
Accountability
Decision-making
Emotional intelligence
Team development
Collaboration
Adaptability
Integrity
Customer focus
Business acumen
Continuous improvement mindset

Pay: From $100,000.00 per year

Benefits:

Dental insurance
Employee discount
Flexible schedule
Health insurance
Health savings account
Life insurance
Paid time off
Relocation assistance
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

guest service manager jobs in alcoa, tn

Director of Operations

Guest Service Manager

Front Office Manager

Regional Events & Partnership Specialist

Sales Manager - Crowne Plaza Downtown Knoxville

Night Auditor

Assistant Manager

Food Service Supervisor - Univ. of Tennessee

Night Auditor

Associate Manager

Restaurant Manager

General Manager

Restaurant Manager

Restaurant Manager

General Manager

Restaurant Manager

Assistant Manager

Shift Leader - Five Guys Alcoa

Food Service Worker Lead - Univ. of Tennessee

Restaurant Manager

I want to receive the latest job alert for guest service manager in alcoa, tn

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected