Top 4 Billing coordinator Jobs in Alcoa Tn

Overpayment Resolution Coordinator
Ortho Tennessee —Knoxville, TN
- Full-time
- Medical office experience
- HIPAA
- Research
- Profit sharing
- Disability insurance
Quick Apply
8d
PATIENT ACC COORD CORP
Covenant Health —Knoxville, TN
- Full-time
- HIPAA
- Mid-level
- Office
13d
Financial Coordinator at Knoxville Oral Surgery
Knoxville OMS —Knoxville, TN
- $20 - $23 an hour
- Full-time
- Dental office
- Surgery
- Customer service
- Paid holidays
- Health insurance
Quick Apply
Charge Coding Coordinator - Summit Medical Group
Summit Medical Group, P.L.L.C. —Knoxville, TN
- Full-time
- Medical office experience
- Mid-level
- High school diploma or GED
Quick Apply
10d

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Overpayment Resolution Coordinator

Ortho Tennessee -
Knoxville, TN

Quick Apply

Job Details

Full-time
8 days ago

Benefits

Profit sharing
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Employee discount
Life insurance

Qualifications

Customer communication
HIPAA compliance
Medical office experience
HIPAA
Patient management software
Financial software
High school diploma or GED
Financial records review
Medical explanation of benefits reviews
Medical claims submission
Medical billing account reconciliation
Patient interaction
Data accuracy checks
Clinical confidentiality policies
Customer service problem-solving

Full Job Description

Are you passionate about helping orthopaedic patients? Do you want to be part of the largest orthopaedic provider in Eastern Tennessee? Join the team at KOC in our Revenue Cycle Department, where we provide personalized care in a collaborative and supportive environment. We are currently seeking a full-time Overpayment Resolution Coordinator who is committed to providing superior service and eager to grow within a highly respected orthopaedic practice.

At Knoxville Orthopaedic Clinic, our purpose is to improve lives through patient-centered care — every patient, every time. And we've been doing just that since our founding in 1930.

Key Responsibilities:

Follow the OrthoTennessee Playbook.
Address daily credit balance tasks in the PM software.
Review monthly A/R reports and follow up on patient or payer credit balances.
Prepare refund requests as assigned.
Collaborate with Front Desk staff to ensure accurate billing information and copay/coinsurance collection procedures.
Communicate refund needs to the Payment Posting Department with appropriate documentation.
Research recouped and reapplied payments.
Adhere to federal and state guidelines and timelines for refund processing.
Confirm patient credit balances resulting from overpayments, transferring credits appropriately or initiating refunds in NextGen.
Research government, commercial, and workers’ comp payer credit balances to ensure payment postings and adjustments are accurate and not duplicated.
Utilize payer-specific software, spreadsheets, or forms to notify payers of overpayments and facilitate recovery processes.
When payer systems are not available, prepare refund requests with appropriate documentation for review by the Contract Appeals Analyst.
Cross-train in other departmental job functions as needed.
Assist with training new departmental personnel.
Perform other duties as assigned.

Required Qualifications and Skills:

High school diploma or equivalent.
Minimum of 1 year of experience in a medical billing office or similar detail-oriented environment.
Experience reviewing patient accounts and balances.
Knowledge of medical billing and claims processing; orthopaedics experience preferred.
Knowledge of billing guidelines for government and commercial insurance plans.
Ability to read and interpret remittance advice (EOBs) to identify payer errors.
Proficiency with Practice Management software.
Knowledge of HIPAA regulations and ability to maintain strict confidentiality.
Strong organizational skills and attention to detail.
Excellent communication and interpersonal skills with patients, staff, and external stakeholders.
Sensitivity to patient needs, particularly in financial discussions.
Commitment to professional conduct, attendance, punctuality, and personal appearance.
Customer service orientation with strong problem-solving skills.

Preferred Qualifications and Skills:

Prior experience with refund and overpayment processes.
Experience with payer-specific software or recovery systems

Why Join KOC:

Full-time and part-time schedule with flexibility
Training and mentorship in orthopaedics
Strong collaboration with referring orthopaedic surgeons
Modern, well-equipped facilities in a trusted clinical setting
Purpose-driven culture focused on delivering great outcomes and improving lives

We offer competitive pay and an excellent benefits package, including:

Low-cost high-quality medical, dental, and vision coverage

401(k) with profit sharing

Life insurance and long-term disability

Generous paid time off (PTO)

UKG Wallet Partner - On Demand Pay

Employee discounts and much more

Knoxville Orthopaedic Clinic was proudly recognized as a Top Workplace for 2025! Apply today to become part of a team making a difference in orthopaedic care — every patient, every time.

Quick Apply

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billing coordinator jobs in alcoa tn

Overpayment Resolution Coordinator

PATIENT ACC COORD CORP

Financial Coordinator at Knoxville Oral Surgery

Charge Coding Coordinator - Summit Medical Group

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