At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking a Facilities Technician II who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together while caring deeply about our brand.
We want to work alongside someone who acts as an extension of our mission, values, and culture. The ideal Facilities Technician II will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.
The ideal candidate will monitor, operate, and maintain building equipment and structures.
Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.
Summary of Essential Functions and Responsibilities
- Maintains equipment using proper tools in a skilled craftsman-like manner
- Performs assignments as directed by the Director of Facilities and Facilities Manager
- Assumes the duties of other mechanics when required, including light carpentry, plumbing, grounds maintenance, electrical, painting, pool and spa maintenance, etc
- Performs regularly scheduled guest room preventative maintenance keeping the rooms product in “like new” condition and of the highest quality
- Ensures exterior grounds are regularly maintained and free of debris
- Ensures exterior water features are well maintained, free of algae and debris
- Completes regular property tours and inspections, identifying and repairing defects
- Performs preventative maintenance on all equipment
- Repairs all malfunctioning mechanic devices
- Utilizes HOTSOS Work Order System regarding respond time repair request for carpentry, electrical and electronics, plumbing, HVAC, carpeting, and painting
- Maintains pools and spas
- Willing to acquire AFO Certification
- Responds to guest room calls and assists guests with room issues
- Is a specialist in a specific skill (Electrical, plumbing, painting, carpentry, etc.)
- Becoming a specialist in a skill is a prerequisite for promotion to Facilities Supervisor
Management reserves the right to change and/or add to these duties at any time
Education and Experience Required
- Minimum 18 years of age
- High school diploma or equivalent
- Minimum two-year job-related experience
- Requires thorough knowledge of a specialized trade or technical field
- May require operating knowledge of manufacturing or computer equipment
- Ability to safely operate company vehicles according to company policy. Must have valid driver’s license, proof of auto liability insurance and acceptable motor vehicle driving record
- Offers of employment are contingent upon satisfactory completion of background screening which includes criminal history and motor vehicle record check
Knowledge, Skills, and Abilities
- Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
- Must be self-motivated and disciplined
- Must be able to prioritize and complete work assignments on a timely basis
- Must maintain strict confidentiality and judgment regarding privileged information
- Must have professional appearance with good personal hygiene
- Must be productive in a fast-paced environment
- Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
- Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
- Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
- Must be able to communicate effectively with Guests and Hosts using approved communication methods
- Able to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goals
- Able to comprehend instructions and retain information
- Able to perform duties consistent with creating a safe and secure environment for hosts and guests
- Able to be flexible to handle frequent changes in priorities
- Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed
- Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
- Must be committed to continuous improvement
- Must promote and support a “team” work environment by cooperating and helping co-workers
- Able to add, subtract, multiply and divide with accuracy
- Able to accomplish basic repairs on HVAC, pool, and other machinery
- Able to compile objective and measurable data and produce reports
Physical Requirements | Environmental Conditions
- Lifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs utilizing company’s safety guidelines for safe lifting
- Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours
- Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
- Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat
- Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved communication methods
- Able to meet the physical demands of the job, including stooping, bending, high level of manual dexterity for operating small tools, walking on uneven ground, pulling, pushing, etc
The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
