The Salesforce Administrator / Release Engineer will support platform configuration, environment management, user and access administration, release coordination, deployment execution, sandbox management, technical documentation, and production support. This role is ideal for someone who understands both the operational responsibilities of Salesforce administration and the discipline required to support frequent, high-quality releases in a secure federal cloud environment.
Configure, maintain, and support Salesforce applications and platform capabilities in a secure federal Salesforce cloud environment.
Manage users, roles, permission sets, profiles, groups, queues, sharing rules, connected apps, service accounts, and other access/security configurations.
Support Salesforce administration activities across multiple environments, including Integration, Stage, Production, sandboxes, and other approved development/testing environments.
Create, refresh, validate, and decommission Salesforce sandboxes in coordination with application teams, release teams, and business owners.
Configure Salesforce using native low-code/no-code capabilities, including flows, page layouts, Lightning record pages, custom objects, fields, validation rules, reports, dashboards, email templates, and user experience enhancements.
Support Experience Cloud, Public Sector Solutions, Service Cloud, or other Salesforce capabilities as required by the customer environment.
Coordinate, schedule, validate, and execute Salesforce releases, including major releases, minor releases, hotfixes, and production changes.
Support release management processes, including release calendar management, deployment planning, release readiness reviews, change request preparation, rollback planning, and post-deployment validation.
Work with development teams to package, validate, and deploy configuration, metadata, code, and data-related changes using approved DevSecOps processes.
Support CI/CD pipeline activities using tools such as Salesforce CLI, Salesforce DX, Git, GitLab, GitHub, Jenkins, Copado, Gearset, or similar release automation tools.
Create and maintain Git repositories, branches, deployment artifacts, release notes, and environment/version control documentation.
Support technical design document reviews by identifying release dependencies, environment impacts, deployment risks, security impacts, regression considerations, and operational readiness needs.
Troubleshoot release, deployment, environment, access, configuration, integration, and production support issues.
Support incident response and hotfix activities by validating configuration issues, access problems, deployment defects, and platform-level concerns.
Support data import, export, cleanup, validation, and migration activities using Data Loader, Data Import Wizard, reports, SOQL, or approved customer tools.
Support occasional off-hours releases, production deployments, outages, hotfixes, or urgent operational needs.
Active Salesforce Administrator certification.
Salesforce Advanced Administrator, Platform App Builder, Platform Developer I, Sharing and Visibility Architect, Identity and Access Management Architect, or other Salesforce certification.
Experience supporting Salesforce Government Cloud implementations for federal, public sector, homeland security, law enforcement, or regulated customers.
Experience with Salesforce Public Sector Solutions, Experience Cloud, Service Cloud, Salesforce Shield, OmniStudio, or large multi-org Salesforce environments.
Experience administering OmniStudio components such as FlexCards, OmniScripts, DataRaptors, and Integration Procedures.
Experience with SSO, MFA, identity management, email relay, external user administration, AppExchange package management, certificate management, and connected app governance.
Experience supporting high-volume Salesforce release environments with major releases, minor releases, hotfixes, production changes, and technical design reviews.
Experience supporting DevSecOps pipelines, automated code scans, static code analysis, quality gates, release approvals, and deployment automation.
Experience with data migration tools and activities, including Data Loader, Data Import Wizard, SOQL, data validation, deduplication, and legacy-to-cloud migration support.
Familiarity with API integrations, service accounts, connected apps, Salesforce Connect, Platform Events, Change Data Capture, REST/SOAP APIs, or middleware platforms.
Familiarity with federal cybersecurity requirements, ATO support, vulnerability remediation validation, audit support, and security control documentation.
Experience creating user guides, technical documentation, training materials, release playbooks, configuration guides, and operational runbooks.
Experience supporting production incidents, root cause analysis, hotfix validation, and post-release issue resolution.
ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.
We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.
We will consider for employment qualified applicants with arrest and conviction records.
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email [email protected] and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
