About the Role
Sedona Technologies is looking for a Cybersecurity Customer Success Strategist to help customers understand, adopt, and grow with Sedona Safeguard, our managed cybersecurity platform and service offering.
This is a customer-facing cybersecurity advisory role with meaningful upside for the right person. The role includes a strong base salary plus recurring incentive compensation tied to customer renewals, expanded protection, and new Sedona Safeguard growth. A motivated person who learns the platform, builds trust with customers, and helps customers move into the right protection can significantly increase their total compensation.
This is not a traditional sales role. It is not a help desk role. It is not a deep implementation engineer role.
This role is about becoming one of the most trusted cybersecurity voices in the room.
The right person will build strong relationships with IT Managers, IT Directors, CIOs, business owners, and executive teams. They will understand cybersecurity well enough to explain risk, protection, reporting, and business impact in a way that makes customers feel confident, informed, and protected.
About Sedona Safeguard
Sedona Safeguard is Sedona Technologies’ managed cybersecurity platform and service offering. It brings together best-in-class third-party cybersecurity tools, Sedona-managed services, reporting, and advisory guidance into one coordinated customer experience.
We are building toward a single pane of glass that helps customers understand their cybersecurity posture, see the value of their protection, identify gaps, and make better decisions.
Customers may have many tools protecting them, but they need one clear story showing what is protected, where risk remains, what Sedona is doing, and what should happen next.
That is where this role comes in.
What You’ll Do
The Cybersecurity Customer Success Strategist will help Sedona Safeguard customers understand their security posture, get more value from the services they already have, identify gaps in protection, and move into the right level of cybersecurity coverage.
This person will tell the Sedona Safeguard story clearly and intelligently.
You will work with customers who may already have internal IT leadership, outside IT providers, or technical decision-makers. The goal is not to out-technical the customer or make them feel wrong. The goal is to bring enough knowledge, confidence, clarity, and perspective that customers trust Sedona as a true cybersecurity partner.
The best person for this role will know how to explain complex security topics without sounding arrogant, overly technical, or scripted. They will know how to ask good questions, listen carefully, read the room, and help customers make better decisions.
Key Responsibilities Customer Cybersecurity Advisory
· Build trusted relationships with Sedona Safeguard customers.
· Meet with IT Managers, IT Directors, CIOs, owners, and executive teams.
· Help customers understand their cybersecurity posture and risk exposure.
· Review security dashboards, reports, recommendations, and service activity.
· Explain what Sedona Safeguard is doing to protect the customer.
· Identify where customers are under-protected or underutilizing services.
· Help customers prioritize next steps based on risk, business need, and budget.
· Support recurring security reviews, business reviews, and renewal conversations.
· Turn technical security information into clear business conversations.
Sedona Safeguard Storytelling
· Help customers understand the why behind Sedona Safeguard.
· Explain cybersecurity protection in a practical, relevant, and easy-to-understand way.
· Help customers connect endpoint, cloud, email, identity, awareness, access, and compliance into one clear security picture.
· Build confidence with technical and non-technical audiences.
· Help Sedona improve how it explains, packages, presents, and reports cybersecurity value.
· Create a more consistent customer experience across Sedona Safeguard accounts.
Sales Engineering and Growth Support
· Support sales and account teams during cybersecurity conversations.
· Join prospect and customer meetings when technical trust is needed.
· Help identify cybersecurity gaps during discovery.
· Recommend the right Sedona Safeguard services based on customer risk, environment, compliance needs, and current technology stack.
· Support demos, proposal reviews, renewal discussions, and upgrade conversations.
· Help move existing customers into current Sedona Safeguard packages and agreements.
· Support new customer opportunities by explaining the value of Sedona Safeguard clearly and credibly.
Client Onboarding and Adoption
· Help onboard new Sedona Safeguard customers.
· Make sure customers understand what they purchased, what is being protected, and how to engage with Sedona.
· Coordinate with internal teams to ensure customer expectations are clear.
· Help improve onboarding materials, customer explanations, handoff processes, and review templates.
· Identify customers who need additional education, follow-up, or adoption support.
· Help customers see value early and continue seeing value over time.
Platform Ownership and Internal Coordination
· Learn the Sedona Safeguard platform, services, vendors, reporting, packages, and support processes.
· Work directly with the Safeguard support and product teams.
· Coordinate customer-facing follow-up when support issues, reporting gaps, product questions, or service concerns need attention.
· Gather customer feedback and share recurring themes with internal teams.
· Help improve documentation, training, dashboards, and customer-facing materials.
· Become a key internal resource for how Sedona Safeguard is positioned, explained, reviewed, and expanded.
Reporting and Executive Visibility
· Help improve customer-facing dashboards and reporting.
· Review reports with customers in a way that explains risk, value, trends, and recommendations.
· Identify gaps in reporting clarity, data quality, usability, or executive visibility.
· Help define dashboard requirements for security reviews, renewals, upgrades, and executive conversations.
· Help turn cybersecurity data into a business story customers can understand.
What Success Looks Like
Success in this role means customers trust you.
They understand their security posture better because of you. They see more value in Sedona Safeguard because of you. They are more likely to renew, upgrade, and expand because you helped them understand what matters and why.
Success will be measured by both customer impact and business growth.
Key success areas include:
· Stronger customer relationships.
· More consistent customer security reviews.
· Better customer understanding of Sedona Safeguard services.
· Increased renewals and upgrades.
· More existing customers moving into current Sedona Safeguard packages.
· Improved customer onboarding and adoption.
· Stronger sales support on cybersecurity opportunities.
· Better customer-facing reporting and dashboards.
· Reduced confusion around what Sedona Safeguard includes and how it protects customers.
· Improved coordination between sales, support, product administration, and leadership.
Who This Role Is For
This role is for someone who enjoys cybersecurity, technology, business conversations, customer relationships, and storytelling.
The right person does not need to be the deepest engineer in the room, but they do need to be curious, technical enough to learn quickly, and confident enough to explain cybersecurity to smart customers.
This person should enjoy talking with IT Managers, IT Directors, CIOs, executives, and business owners. They should be able to earn trust without ego. They should be able to challenge a customer’s thinking without making the customer feel challenged.
We are looking for someone who can become a trusted advisor, not someone who just reads from a sales deck.
Required qualifications
- 3-7+ years of experience in cybersecurity, IT services, managed services, technical account management, sales engineering, customer success, solutions consulting, or client-facing technology advisory work.
- Strong understanding of cybersecurity concepts, best practices, and business risk.
- Ability to explain technical concepts clearly to both technical and non-technical audiences.
- Excellent communication, presentation, relationship-building, and follow-through skills.
- Ability to build trust with IT Managers, IT Directors, CIOs, business owners, and executive stakeholders.
- Strong curiosity and willingness to learn cybersecurity solutions, vendor platforms, reporting, and service delivery processes deeply.
- Self-motivated, organized, and comfortable managing multiple customers, conversations, follow-up items, and internal coordination points.
- Confidence without arrogance, with the ability to challenge customer thinking respectfully and constructively.
- Comfort working across sales, support, product, technical, and leadership teams.
Preferred
- Experience working in an MSP, MSSP, cybersecurity provider, IT services company, or managed services environment.
- Familiarity with Microsoft 365 security, MDR/XDR, endpoint protection, identity management, email security, DNS/web protection, cloud security, ZTNA, privileged access management, or security awareness training.
- Experience supporting customer renewals, service expansion, security reviews, business reviews, or executive-level customer presentations.
- Experience with Power BI, Domo, Snowflake, or similar reporting, dashboarding, or business intelligence platforms.
- Experience helping customers understand security posture, risk, reporting, service value, and recommended next steps.
- Security certifications such as Security+, CISSP, Microsoft security certifications, or similar credentials are a plus.
- Experience working with dealerships, distributed businesses, internal IT teams, or executive stakeholders is a plus.
· Security reviews, technical presentations, customer reporting, or executive briefings.
· Microsoft 365 security, endpoint protection, email security, identity security, MDR, DNS/web protection, awareness training, privileged access, ZTNA, or compliance-related services.
· Dashboards, reporting, Power BI, Domo, Snowflake, or business intelligence tools.
· Working with IT leaders, business owners, executives, or distributed business environments.
Required Strengths
· Strong communication skills.
· Ability to explain technical concepts in business terms.
· Ability to build trust with technical and executive audiences.
· Strong curiosity and willingness to learn cybersecurity solutions deeply.
· Ability to manage multiple customers, conversations, and follow-up items.
· Strong organization and follow-through.
· Comfort working across sales, support, product, and leadership teams.
· Ability to ask good questions and listen carefully.
· Ability to simplify complex topics without oversimplifying the risk.
· Confidence without arrogance.
Compensation
Compensation for this role includes a base salary plus recurring incentive compensation tied to Sedona Safeguard customer success, renewals, upgrades, and new customer growth.
Total compensation range: $70,000-$135,000 per year.
Final compensation will depend on experience, technical depth, customer-facing ability, overall fit, customer success impact, renewals, upgrades, and qualifying Sedona Safeguard growth.
This role is designed for someone who wants to own customer relationships, learn the cybersecurity platform deeply, and be rewarded for helping customers adopt, renew, and expand their protection. A motivated person who becomes trusted by customers and helps drive Sedona Safeguard growth can materially increase their earnings through recurring incentive compensation.
Additional incentive opportunities may be available for qualifying new Sedona Safeguard customers and future customer expansion.
Job Type: Full-time
Pay: $70,000.00 - $135,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
