Top 1038 Customer service representative Jobs in Alexandria, Va

Client Services Associate
Birks Financial Corp —Herndon, VA
- $55,000 - $85,000 a year
- Full-time
- Hospitality
- Inventory management
- Office
- Paid holidays
- Health insurance
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7d
Customer Service Representative "Property and Casuality License Required"
Bridge First Insurance —Alexandria, VA
- $50,000 - $62,000 a year
- Full-time
- Customer service
- English
- High school diploma or GED
- 401(k)
- Paid time off
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Customer Sales & Service Rep/Driver – Bilingual Preferred (English/Spanish)
SiteOne Landscape Supply —Springfield, VA
- Full-time
- Inventory management
- Merchandising
- Residential
- Paid training
- Paid holidays
Client Service Associate I
Northwest Federal Credit Union —Herndon, VA
- $26.89 - $45.74 an hour
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Paid holidays
- Disability insurance
ESports Venue Customer Service & Tech Rep (Fairfax County Residents Preferred)
USA ESports Network —Centreville, VA
- From $18 an hour
- 8 hour shift
- Background check
- Customer service
- Computer literacy
- Health insurance
- Dental insurance
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Customer Service Rep
Distribution International —Alexandria, VA
- $20 - $40 an hour
- 18 years or older
- Basic math
- Ability to lift 50 pounds
- Wellness program
- Health savings account
Customer Support Specialist
Serenity Mental Health Centers —Alexandria, VA
- $25 - $30 an hour
- Full-time
- Background check
- Caregiving
- Pass drug screening
- Paid training
- Paid holidays
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Customer Relations Associate I (Ongoing Recruitment)
Airlines Reporting Corporation —Arlington, VA
- $33,200 - $49,800 a year
- Urgently hiring
- Hybrid work
- Spanish
- Computer literacy
- Writing skills
- Work from home
Client Service Associate
Old Dominion Investment Corp —Herndon, VA
- $60,000 - $80,000 a year
- Full-time
- Background check
- Microsoft Excel
- Writing skills
- Paid holidays
- Health insurance
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Rotating Shift - Customer Resolution Specialist
Noramtec Consultants Americas —Herndon, VA
- $29 - $33 an hour
- Rotating shift
- ERP systems
- Mid-level
- Office
- Paid holidays
- Health insurance
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2d
Customer Service Representative
State Farm - Kenya Zambrano Knight Agency —Falls Church, VA
- $40,000 - $75,000 a year
- Full-time
- Background check
- Customer service
- Computer literacy
- Paid training
- Health insurance
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2d
Customer Service Representative
Evergreen Disposal —Sterling, VA
- $19 - $22 an hour
- Full-time
- Microsoft Outlook
- Customer service
- Word processing
- Paid training
- Health savings account
Quick Apply
Digital Member Service Representative
Police Federal Credit Union —Upper Marlboro, MD
- Overtime
- Background check
- Mid-level
- Office
- Paid training
- Health insurance
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Client Services Administrator
Palmer Legal Staffing —Washington, DC
- $65,000 - $75,000 a year
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Marketing
- Health insurance
- Dental insurance
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Participant Service Representative I
UNITED ASSOCIATION NATIONAL PENSION FUND —Alexandria, VA
- $30.75 an hour
- High school diploma or GED
- 1 year
- Associate's degree
5d
Customer Service Representative – China Visa Center (Paid Training + Career Growth)
Visit China Visa Center —Vienna, VA
- $25 - $35 an hour
- Urgently hiring
- Spanish
- Microsoft Outlook
- English
- Paid training
- On-the-job training
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Customer Service Rep II (Remote)
Maximus —Tysons, VA
- $17.75 - $24.16 an hour
- Weekends as needed
- Remote
- Microsoft Word
- Microsoft Outlook
- English
4d
Customer Service Associate Representative - Cigna Healthcare - Remote
The Cigna Group —Washington, DC
- $17.75 - $19.00 an hour
- Online Application
- Remote
- Basic math
- Research
- Windows
- Paid holidays
- Health insurance
1d
Customer Service Representative
Caliber —Arlington, VA
- $15 - $18 an hour
- Full-time
- Writing skills
- US work authorization
- 1 year
- Paid holidays
- Health insurance
Customer Service Representative - Facilities Operations
Action Facilities Management —Washington, DC
- $28.75 an hour
- Monday to Friday
- Ability to walk for extended periods
- Mid-level
- Office
- Health insurance
- Dental insurance

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Client Services Associate

Birks Financial Corp
Herndon, VA

Quick Apply

Job Details

Full-time
$55,000 - $85,000 a year
7 days ago

Benefits

Paid holidays
Health insurance
401(k)
Paid time off
401(k) 4% Match
401(k) matching

Qualifications

Executive administrative support
Bachelor's degree
Client services
Organizational skills
Financial services
Productivity software
Technical Proficiency

Full Job Description

Firm Summary

Birks Financial is a small wealth management firm with established marketing, new client acquisition, and client servicing processes that has been in business for 30 years. Our services have expanded organically over time as we find consistent patterns of what our clients need services for, and now principally covers investment management, retirement planning, estate planning, and tax planning. The firm is currently expanding the team to service the firm’s existing and new clients to manage new growth. Birks Financial currently manages ~$300M in client assets and brings on 12 clients/$25M annually. The goal is to grow to manage $1B in client assets in 10 years (by 2035).

Position Summary

The Client Services Associate (CSA) is responsible for delivering white-glove, concierge-level client service and operational support to ensure a seamless client experience. This role serves as the primary point of contact for administrative and service-related inquiries, supporting the Lead Advisor in managing client relationships, assisting with the new client pipeline, and ensuring timely, accurate execution of client requests. For CSAs who wish to develop along the advisory track, this role can be scoped to include paraplanning support.

Key Responsibilities

· Client Service & Communication

o Serve as the first point of contact for client inquiries via phone, email, or portal.

o Be the key voice of Birks Financial.

o Provide timely, accurate responses and proactive updates to clients.

o Schedule and confirm client meetings, prepare meeting materials, and follow up on action items.

o Must be proactive and confident in answering incoming calls promptly, ensuring client needs are addressed with professionalism and a solutions-oriented approach.

o Helps the lead advisor to manage client expectations around custodian requests.

o Support thoughtful outreach around key client dates.

· Account Administration

o Process account openings, transfers, and maintenance requests.

o Conduct rollover calls and client onboarding processes.

o Coordinate with custodians and vendors to ensure accurate and timely execution of transactions.

o Maintain organized and compliant client records in CRM and document management systems.

o Assist in billing processes.

· Operational Support

o Monitor workflows to ensure deadlines are met and tasks are completed accurately.

o Update and create new workflows as necessary to help run business.

o Support compliance processes, including document retention and audit preparation.

o Accurate data entry and comprehensive client information management.

· Marketing Support

o Manage attendance and marketing for new client seminars.

o Attend evening marketing seminars (14 times per year).

o Conduct seminar scheduling follow-up.

· Team Collaboration

o Work closely with the Lead Advisor to ensure a consistent client experience.

o Participate in team meetings and contribute to process improvements.

o Actively contribute ideas and best practices from previous experiences to improve operations.

· Office Management

o Maintain office supplies inventory (e.g., pens, paper, printer ink) and reorder as needed.

o Ensure common areas (kitchen, meeting rooms) are tidy and stocked (e.g., dishes, coffee supplies).

o Coordinate with vendors for office equipment maintenance and repairs.

o Support onboarding of new team members with workspace setup.

· Paraplanning (depending on CSA advisory track)

o Help with tax & financial planning software data entry and report generation.

o Assist with preparation of financial reports, statements, and client deliverables.

o Assist in financial plan preparation

o Assist in annual review/client call preparation

Other duties as assigned.

Qualifications

Bachelor’s degree in business, finance, accounting, or related field preferred.
1–3 years of experience in financial services, client service, or related high-touch industries preferred, but not required.
Background as an executive assistant or in luxury service industries (hospitality, retail, etc.) is highly desirable.

Skills & Characteristics

Strong organizational skills and attention to detail.
Strong interpersonal skills are non-negotiable

Technology Proficiency

Highly desirable: Charles Schwab, CRMs (WealthBox), eMoney, Holistiplan, DocuSign
Non-negotiable: Microsoft Office.

Performance Metrics

Client satisfaction and responsiveness (e.g., inquiries addressed within 24 hours).
Accuracy of client documentation and error-free processing.
Compliance with regulatory and firm standards.
Contribution to team collaboration and operational efficiency.

· Office readiness and supply management effectiveness.

Compensation & Benefits:

Total Compensation: $55,000 - $85,000

Additional Compensation/Bonus Structure:

· Discretionary bonus/profit share based on individual performance metrics and overall firm growth.

Professional Growth & Development:

· Funded training and professional certifications

· Clear upward career mobility (Senior CSA, Chief of People, Advisor track, etc.)

· Salary increase upon attainment of advisory license

Benefits:

Health insurance
401(k) eligibility and 4% employer match
Paid bank holidays
Paid vacation time

Pay: $55,000.00 - $85,000.00 per year

Benefits:

401(k)
Paid time off

Work Location: In person

Quick Apply

Refine Your Search

customer service representative jobs in alexandria, va

Client Services Associate

Customer Service Representative "Property and Casuality License Required"

Customer Sales & Service Rep/Driver – Bilingual Preferred (English/Spanish)

Client Service Associate I

ESports Venue Customer Service & Tech Rep (Fairfax County Residents Preferred)

Customer Service Rep

Customer Support Specialist

Customer Relations Associate I (Ongoing Recruitment)

Client Service Associate

Rotating Shift - Customer Resolution Specialist

Customer Service Representative

Customer Service Representative

Digital Member Service Representative

Client Services Administrator

Participant Service Representative I

Customer Service Representative – China Visa Center (Paid Training + Career Growth)

Customer Service Rep II (Remote)

Customer Service Associate Representative - Cigna Healthcare - Remote

Customer Service Representative

Customer Service Representative - Facilities Operations

I want to receive the latest job alert for customer service representative in alexandria, va

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