At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.
Job Summary
The Frozen Supervisor is responsible for overseeing the daily operations of the Frozen Department, ensuring product availability, inventory accuracy, merchandising excellence, and outstanding customer service. This position leads department associates, maintains product quality and food safety standards, and supports sales growth while controlling shrink and operating expenses. The Frozen Supervisor works closely with store leadership to maintain a well-stocked, organized, and customer-focused department.
Key Responsibilities Department Operations
- Supervise daily Frozen Department activities and workflow.
- Ensure frozen cases, bunkers, and displays are fully stocked, organized, and visually appealing.
- Monitor product quality, condition, and inventory levels throughout the department.
- Execute merchandising plans, promotional programs, and seasonal displays.
- Maintain department cleanliness, organization, and operational readiness.
Customer Service
- Deliver exceptional customer service and create a positive shopping experience.
- Assist customers with product selection, product information, and special requests.
- Resolve customer concerns promptly and professionally.
- Promote a customer-focused culture among department associates.
Inventory & Merchandising
- Assist with ordering, receiving, stocking, and inventory management.
- Monitor inventory levels and sales trends to support effective replenishment.
- Ensure proper product rotation using first-in, first-out (FIFO) procedures.
- Maintain accurate pricing, signage, and promotional execution.
- Help minimize shrink, spoilage, damages, and out-of-stock conditions.
Food Safety & Compliance
- Maintain proper freezer temperatures and product integrity.
- Ensure compliance with all food safety, sanitation, and company standards.
- Monitor storage, handling, and stocking procedures to maintain product quality.
- Support department readiness for inspections, audits, and operational reviews.
Leadership & Team Development
- Supervise and support frozen department associates.
- Train, coach, and develop team members on department standards and procedures.
- Assign daily responsibilities and monitor completion of assigned tasks.
- Promote teamwork, accountability, and a positive work environment.
- Provide feedback and support associate growth and development.
Financial Performance
- Support achievement of department sales and profitability goals.
- Monitor labor productivity and department efficiency.
- Assist in controlling shrink, waste, and operating expenses.
- Identify opportunities to improve sales, productivity, and overall department performance.
Qualifications
- High school diploma or equivalent preferred.
- Previous grocery, frozen foods, retail, or merchandising experience preferred.
- Leadership or supervisory experience preferred.
- Strong customer service and communication skills.
- Knowledge of inventory management and merchandising principles.
- Ability to work flexible schedules, including evenings, weekends, and holidays.
Physical Requirements
- Ability to stand, walk, bend, reach, and lift throughout scheduled shifts.
- Frequently lift and carry products weighing up to 50 pounds.
- Ability to work in freezer and refrigerated environments for extended periods.
- Ability to push, pull, and maneuver loaded carts, pallets, and stocking equipment safely.
Preferred Skills
- Team leadership and associate development.
- Inventory management and replenishment.
- Merchandising and display execution.
- Customer service excellence.
- Time management and organizational skills.
- Attention to detail and commitment to food safety and product quality.
Career Growth Opportunities
This position can provide a pathway to roles such as:
- Frozen Manager
- Dairy/Frozen Manager
- Grocery Manager
- Assistant Store Director
- Store Director
The Frozen Supervisor plays a critical role in department success by maintaining product availability, supporting associate development, driving sales, controlling shrink, and ensuring customers receive a consistently high-quality shopping experience.
Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!
Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street.
Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success.
Bring your flavor
Building the future of food and well-being starts with you. Join our team and bring your best self to the table.
Disclaimer
The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.
Albertsons is an Equal Opportunity Employer
This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.
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