Top 119 Help desk analyst Jobs in Alexandria, Va

Help Desk/Desktop Support Analyst
Edgewater Federal Solutions, Inc. —Washington, DC
- $37.76 - $38.50 an hour
- Overtime
- Microsoft Outlook
- Computer Science
- Bachelor of Science
- AD&D insurance
- Paid holidays
4d
Service Desk Analyst
Highrise Consulting Inc —Bethesda, MD
- $24 - $28 an hour
- Full-time
- Remote
- Research
- Mid-level
- Analysis skills
- Paid holidays
- Disability insurance
Help Desk Analyst
Burke & Herbert Bank & Trust —Alexandria, VA
- $24 - $29 an hour
- Writing skills
- Mid-level
- Office
Quick Apply
8d
Part-Time Help Desk Technician
Koniag Government Services —Arlington, VA
- $28 - $32 an hour
- Part-time
- Mid-level
- Commercial
Tier 2 Desktop Support Technician
General Dynamics Information Technology —Washington, DC
- $32.30 - $43.70 an hour
- 5 years
- Office
- Continuous improvement
- 401(k) matching
8d
Service Desk Systems Analyst
Concept Plus —Fort Belvoir, VA
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- Paid holidays
- Dental insurance
Quick Apply
Help Desk Analyst
Geospatial and Cloud Analytics (GCA) —Quantico, VA
- $44,000 - $56,000 a year
- Full-time
- Mid-level
- Windows
- In-person
- AD&D insurance
- Paid holidays
Quick Apply
FSR Analyst - Jordan
DCI Solutions —Washington, DC
- $80,000 - $115,000 a year
- Full-time
- Classroom
- Java
- Analysis skills
- Health savings account
- Relocation assistance
Quick Apply
11d
FSR Analyst - Isreal
DCI Solutions —Washington, DC
- $80,000 - $115,000 a year
- Full-time
- Classroom
- Java
- Analysis skills
- Health savings account
- Relocation assistance
Quick Apply
12d
Business Systems Analyst
CACI —Washington, DC
- $61,100 - $122,200 a year
- Full-time
- Mid-level
- SQL
- Analysis skills
- Health insurance
Technical Support Analyst
National Association of REALTORS® —Washington, DC
- $60,000 - $75,000 a year
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Dental insurance
- Vision insurance
Quick Apply
Part-Time IT Support Assistant
TSTC —Arlington, VA
- $18 - $30 an hour
- Part-time
- Hybrid work
- Microsoft Outlook
- Office
- Windows
- Employee assistance program
- Flexible schedule
Tier II Help Desk
KeenLogic —Alexandria, VA
- Full-time
- Mid-level
- Office
- 3 years
Quick Apply
3d
Technical Support Analyst (Tier II)
Revolutional, LLC —Alexandria, VA
- $75,000 - $95,000 a year
- Full-time
- Computer science
- Computer Science
- Customer service
- Paid parental leave
- Health savings account
Quick Apply
DAI Help Desk Analyst
Redwood Strategy Group, Inc. —Quantico, VA
- $70,000 - $85,000 a year
- Full-time
- Hybrid work
- Oracle
- Data analysis skills
- Research
- Health insurance
- Dental insurance
Analyst III, Technical Support
WM —Manassas, VA
- Full-time
- Computer science
- Computer Science
- Ability to walk for extended periods
- Employee stock purchase plan
- Paid holidays
NCIS Help Desk Analyst Tier 1 | Active Top Secret clearance
General Dynamics Information Technology —Quantico, VA
- $24.52 - $33.18 an hour
- Mid-level
- Office
- High school diploma or GED
- Paid time off
- 401(k) matching
Data Analyst
Infinite Management Solutions, LLC —Falls Church, VA
- $41 - $52 an hour
- Part-time
- Microsoft Outlook
- Computer literacy
- Writing skills
Junior Cyber Incident Analyst - Notification Specialist
Peraton —Arlington, VA
- $80,000 - $128,000 a year
- 3 years
- Analysis skills
- Bachelor's degree
- Health savings account
- Paid holidays
Tier 2 IT Support Specialist
Evolver Inc —Reston, VA
- Weekends as needed
- Remote
- Background check
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Quick Apply

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help desk analyst jobs near alexandria, va

Help Desk/Desktop Support Analyst

Edgewater Federal Solutions, Inc. -
Washington, DC

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Job Details

Full-time
$37.76 - $38.50 an hour
4 days ago

Benefits

AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
Life insurance

Qualifications

Telecommunications network troubleshooting
Email customer support
Smartphone (troubleshooting support)
Phone communication
Spreadsheets
Laptop (troubleshooting support)
Direct client contact
Windows
Desktop (troubleshooting support)
Networking equipment (troubleshooting support)
Microsoft Teams
SharePoint
ServiceNow
VPN management
Technical support via email
Desktop administration
Cross-functional communication
Video conferencing systems operation
Client interaction via phone calls

Full Job Description

Overview:

Edgewater Federal Solutions is seeking a Help Desk/Desktop Support Analyst to support a federal client in Washington, D.C. as part of a Tier 1 organization. . This position will be a 2nd Shift (Wednesday – Saturday, 3:00Pm to 11:30PM) and will be onsite in Washington, D.C. This contractor position will be in support of the client's help desk and the analyst who fills this position will be required to work a set schedule that will require Saturday, Sundays, Holidays, and some overtime may be asked to ensure proper coverage across all shifts. Period of Performance 9/14/26 – 12/31/26. The selected candidate expected to be available for a period of up to 3 months, with the possibility of an additional 12-month extension.

Responsibilities:

Demonstrate strong technical knowledge and experience with ServiceNow, M365 applications and have experience supporting HP Desktops/Laptops/Tablets and Microsoft Windows Desktop OS.
Expected to interface with internal customers and various technical support teams.
Demonstrate the ability to follow standard operating procedures and processes.
The contractor may be tasked to perform Supervisory or Lead Analyst roles as delegated by the Help Desk Manager or Supervisor.

Qualifications:

U.S. Citizenship is required per contract to obtain and maintain a Public Trust.
At least five years of overall IT experience, including a minimum of three years of experience providing general help desk support with previous experience opening and maintaining help desk cases via ServiceNow.
At least two years’ experience in desktop/laptop troubleshooting or operations support.
Excellent written and oral communications are required as this position will interface with clients via phone and e-mail. Demonstrated ability to concisely summarize and document client issues is required.
At least five years supporting Microsoft Windows 10 and 11 operating systems
At least 3-5 years’ experience supporting M365 applications including Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Teams, and Microsoft Outlook.
Strong Level 1 network and VPN diagnosis and troubleshooting skills.
Knowledge of iPhone or similar smart phone support.
Demonstrated analytical and problem-solving skills.
Strong interpersonal and communication skills who can work with people at various levels of the organization.
Familiarity with maintaining documentation and communication via Microsoft SharePoint, Excel, Word, and Outlook.

Desired:

BS/BA in Information Systems, Computer Science, or related field HIGHLY DESIRABLE

This position will require weekend and/or overtime work. Position is classified as ‘Essential Personnel’ requiring work attendance on designated holidays and days when the cleint is Closed, such as for weather events.

Salary: $37.76 - $38.50 / Hr.

Additional benefits include:

Paid Time Off & Holiday Pay
Medical Insurance
Dental Insurance
Vision Insurance
Disability, Life Insurance, and AD&D
Flexible Spending Accounts
Pre-Tax 401K and/or After-Tax Roth IRA (with employer matching contribution)
Tuition and Technical Training Reimbursement
Exercise Reimbursement
Computer Reimbursement
Employee Assistance Program

About Us:

Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2025.

It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other statuses protected by applicable law.

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help desk analyst jobs in alexandria, va

Help Desk/Desktop Support Analyst

Service Desk Analyst

Help Desk Analyst

Part-Time Help Desk Technician

Tier 2 Desktop Support Technician

Service Desk Systems Analyst

Help Desk Analyst

FSR Analyst - Jordan

FSR Analyst - Isreal

Business Systems Analyst

Technical Support Analyst

Part-Time IT Support Assistant

Tier II Help Desk

Technical Support Analyst (Tier II)

DAI Help Desk Analyst

Analyst III, Technical Support

NCIS Help Desk Analyst Tier 1 | Active Top Secret clearance

Data Analyst

Junior Cyber Incident Analyst - Notification Specialist

Tier 2 IT Support Specialist

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