Top 825 Phone representative Jobs in Alexandria, Va

Optometric Patient Care Coordinator
Ratio Accounting, Inc. —Alexandria, VA
- $17 - $20 an hour
- Full-time
- Bilingual
- Private practice
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Member Service Representative - Contact Center
United States Senate Federal Credit Union —Alexandria, VA
- $47,772.01 - $71,658.01 a year
- Full-time
- Microsoft Word
- High school diploma or GED
- Bachelor's degree
- Free parking
- Health insurance
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13d
Part Time Customer Care Representative (West Coast Preferred)
Shopventory Inc., DBA Thrive —Washington, DC
- $23 - $25 an hour
- Part-time
- Remote
- Spanish
- Writing skills
- Restaurant experience
- Work from home
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Customer Service Representative II, CDC INFO Operations - Remote
Maximus —Tysons, VA
- $17.75 - $24.16 an hour
- Weekends as needed
- Remote
- Microsoft Word
- Microsoft Outlook
- Computer literacy
1d
Customer Care and Call center representative
Lindsay Volvo Cars of Alexandria —Alexandria, VA
- $18 an hour
- Full-time
- Microsoft Word
- Computer literacy
- Communication skills
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6d
Call Center Operator - All Shifts
AFCO LLC —Bethesda, MD
- $23 an hour
- Night shift
- Writing skills
- Administrative experience
- High school diploma or GED
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Washington, DC - Office Admin
LAZ Parking Mid Atlantic, LLC —Washington, DC
- $25 an hour
- Full-time
- Writing skills
- English
- Mid-level
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Member Service Representative I
STATE DEPARTMENT FEDERAL CREDIT UNION —Alexandria, VA
- Full-time
- Remote
- Windows
- High school diploma or GED
- Analysis skills
- Paid holidays
- Health insurance
Admin I Customer Care Representative
Ahold Delhaize USA —Hyattsville, MD
- $19.00 - $32.77 an hour
- Full-time
- Hybrid work
- Writing skills
- Merchandising
- High school diploma or GED
Healthcare Customer Service Team Lead (Remote)
Patient Accounting Service Center, LLC —Washington, DC
- $20 - $21 an hour
- Full-time
- Remote
- Bilingual
- HIPAA
- Mid-level
- AD&D insurance
- Disability insurance
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Customer Service Representative
CryptoGex —Washington, DC
- $18.50 - $28.50 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- Communication skills
- Paid holidays
- Dental insurance
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Call Center Representative
Neighborhood Health —Alexandria, VA
- $18 - $23 an hour
- Full-time
- High school diploma or GED
- IT
- In-person
- Health savings account
- Health insurance
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Contact Center Associate
Association of American Medical Colleges —Washington, DC
- $44,455 - $52,300 a year
- Full-time
- Computer literacy
- Windows
- High school diploma or GED
- Paid parental leave
- Paid holidays
14d
Receptionist
Walton Enterprises —Washington, DC
- $21.64 - $26.93 an hour
- Part-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- 401(k)
- Paid time off
6d
Pre-Registration Specialist, Per Diem
Samaritan —Washington, DC
- $21.10 - $26.26 an hour
- Part-time
- Remote
- Mid-level
- High school diploma or GED
- Mentoring
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Reservationist/CSR (Part-Time)
Transdev —New Carrollton, MD
- $21.00 - $36.60 an hour
- Part-time
- Background check
- Computer literacy
- Pass drug screening
- Paid time off
- Opportunities for advancement
Front Desk Representative
Goldfish Swim School of Reston —Alexandria, VA
- $15 an hour
- Part-time
- CPR Certification
- Management
- Computer literacy
- Paid training
- Health insurance
Quick Apply
Customer Service Representative - DC/MD/VA
Jamison Professional Services Inc —Washington, DC
- Overtime
- High school diploma or GED
- 1 year
- Entry level
Quick Apply
Insurance Verification Representative
Med-Metrix —Arlington, VA
- $20 - $23 an hour
- Full-time
- Customer service
- HIPAA
- High school diploma or GED
9d
Grants Transactions Processing Assistant, Junior
LCG, Inc. —Rockville, MD
- $19.57 - $24.47 an hour
- Remote
- High school diploma or GED
- Associate's degree
- Communication skills
- Paid holidays
- Disability insurance
Quick Apply

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Optometric Patient Care Coordinator

Ratio Accounting, Inc.
Alexandria, VA

Quick Apply

Job Details

Full-time
$17 - $20 an hour

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Employee discount
Flexible schedule

Qualifications

Bilingual
EHR systems
Phone communication
Customer service
Medical office experience
HIPAA
Patient service
Administrative experience
High school diploma or GED
Medical administrative support
EMR/EHR
HIPAA compliance audits
Health information regulatory compliance
Organizational skills
Front desk
Patience
Medical terminology
Professionalism
Time management

Full Job Description

Job Title: Patient Coordinator

Overview: The Patient Care Coordinator is the frontline representative for our optometry practice, ensuring an exceptional patient experience from the moment they enter our office until they depart. This role combines administrative precision with outstanding customer service to support patient check-in, appointment scheduling, insurance verification, payment processing, and overall patient flow throughout the practice.

This comprehensive role is designed to streamline patient flow and ensure that every interaction reflects our commitment to quality care and service excellence.

Key Responsibilities:

Patient Reception & Check-In: Greet patients warmly with direct eye contact upon arrival, ensuring a welcoming atmosphere and a smooth check-in process.Verify and update patient information, including personal details and insurance coverage, in the electronic records system. Ensure patient charts and records are accurately maintained and readily accessible for technicians and providers.

Appointment Scheduling & Management: Schedule, confirm, and coordinate patient appointments for eye exams, contact lens fittings, and eyewear consultations, ensuring the appointment book is consistently full as per scheduling guidelines. Manage appointment changes and cancellations efficiently, proactively notifying patients of available openings and rescheduling missed appointments. Regularly review the appointment schedule to optimize patient flow and reduce wait times.

Telephone & Communication Duties: Answer multi-line phone systems promptly and handle incoming calls with courteous professionalism, ensuring every call is treated as an opportunity to assist. Maintain an organized call list for providers to communicate cancellations or openings, facilitating effective last-minute scheduling adjustments. Initiate outgoing calls to remind patients of upcoming appointments or to follow up on overdue visits, thereby improving patient retention and reducing no-shows.

Payment Processing & Financial Administration: Collect co-payments and post payments at the time of service, while clearly explaining billing processes to patients and addressing any immediate financial questions. Reconcile the receipts journal, day sheet, and deposit sheet at the end of each day to ensure financial accuracy and accountability. Record and code all patient charges accurately in the system, and direct more complex insurance, billing, and financial queries to the Billing Department when necessary.

Record Management & Office Coordination: Retrieve, file, and organize patient records and insurance packets (including VSP/EyeMed) for efficient processing and easy retrieval, ensuring all documentation meets compliance standards. Combine and update new patient records to ensure that all files remain current, accurate, and compliant with HIPAA and other privacy policies. Monitor and maintain the cleanliness and organization of the waiting area and front desk, contributing to a professional office environment.

Additional Duties: Assist in providing a seamless patient experience by guiding patients to testing areas, the dispensary, or exam lanes as needed. Perform secretarial and administrative tasks, such as filing, copying, and managing correspondence, to support the daily operations of the practice. Collaborate with the Lead Receptionist and Office Manager to implement process improvements and ensure consistent, high-quality service across the practice. Carry out any other related duties as assigned to support overall office efficiency and patient satisfaction.

Qualifications & Skills: High school diploma or equivalent required; prior medical reception or administrative experience is preferred. Proficient with electronic medical records (EMR), billing systems, and practice management software. Strong organizational, time management, and multitasking skills. Demonstrates professionalism through consistent punctuality, reliable attendance, and a polished appearance, creating a welcoming and positive patient environment. Excellent interpersonal, verbal, and written communication abilities. Strong customer service skills are essential for success in this role. This includes patience, a calming and reassuring presence, active listening, and clear communication to create a positive and supportive experience for every patient.

Familiarity with optometry and ophthalmology terminology is highly desirable; bilingual skills are an advantage. Commitment to maintaining HIPAA compliance and patient confidentiality at all times. Motivated, detail-oriented professional with a passion for patient service.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

401(k)
Dental insurance
Employee discount
Flexible schedule
Health insurance
Paid time off
Vision insurance

Application Question(s):

The position compensation is $17 - $20/hour depending on your experience. Are you comfortablewith this salary range?

Ability to Commute:

Alexandria, VA 22309 (Required)

Work Location: In person

Quick Apply

Refine Your Search

phone representative jobs in alexandria, va

Optometric Patient Care Coordinator

Member Service Representative - Contact Center

Part Time Customer Care Representative (West Coast Preferred)

Customer Service Representative II, CDC INFO Operations - Remote

Customer Care and Call center representative

Call Center Operator - All Shifts

Washington, DC - Office Admin

Member Service Representative I

Admin I Customer Care Representative

Healthcare Customer Service Team Lead (Remote)

Customer Service Representative

Call Center Representative

Contact Center Associate

Receptionist

Pre-Registration Specialist, Per Diem

Reservationist/CSR (Part-Time)

Front Desk Representative

Customer Service Representative - DC/MD/VA

Insurance Verification Representative

Grants Transactions Processing Assistant, Junior

I want to receive the latest job alert for phone representative in alexandria, va

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