Top 360 Service desk manager Jobs in Alexandria, Va

Technical Account Manager
Connect4Talent —Fairfax, VA
- $75,000 - $100,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- 5 years
- Health savings account
- Disability insurance
Quick Apply
6d
IT Rpt Spec - long-Term Contract (Government) Position
AHU Technologies Inc —Washington, DC
- $100 - $110 an hour
- Full-time
- Hybrid work
- 5 years
- Office
- Bachelor's degree
- Work from home
Quick Apply
HELP DESK MANAGER (MAC SPECIALIST / QUALITY ASSURANCE) - Top Secret clearance
General Dynamics Information Technology —Washington, DC
- $107,744 - $126,500 a year
- Bachelor of Science
- English
- Mid-level
- Paid holidays
- On-the-job training
NCIS Help Desk Manager - 2nd or 3rd Shift | Active TS/SCI clearance
General Dynamics Information Technology —Quantico, VA
- $122,400 - $165,600 a year
- Monday to Friday
- Bachelor of Science
- Writing skills
- Office
- Paid time off
- 401(k) matching
Help Desk Manager Level I
ActioNet —Rosslyn, VA
- Up to $165,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
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Service Desk Manager
Peraton —Washington, DC
- $112,000 - $179,000 a year
- Computer science
- Computer Science
- 5 years
- Health savings account
- Paid holidays
Service Desk Manager
Alliance Defending Freedom —Arlington, VA
- $92,000 - $147,900 a year
- Computer science
- Computer Science
- Office
- Paid holidays
- Disability insurance
Quick Apply
6d
Service Desk Manager
DMI —Washington, DC
- $109,525.50 - $119,023.50 a year
- Full-time
- Senior level
- Commercial
- Disability insurance
- Health insurance
Service Desk Manager
The Heritage Foundation —Washington, DC
- $85,000 - $100,000 a year
- Full-time
- Azure
- Mid-level
- Office
- Dental insurance
- Paid time off
Help Desk Manager
SiloSmashers —Arlington, VA
- Full-time
- Hybrid work
- 8 years
- Bachelor's degree
- Senior level
Quick Apply
Service Desk Operations Manager
HUMAN TOUCH LLC —Washington, DC
- $100,000 - $125,000 a year
- Urgently hiring
- Office
- Business development
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
9d
Service Desk Manager
HII —Springfield, VA
- $94,352 - $122,000 a year
- Email
- 7 years
- Data analysis skills
- Mid-level
- Paid holidays
- Health insurance
End User Services Manager
Tepa LLC —Alexandria, VA
- $115,000 - $135,000 a year
- Full-time
- Hybrid work
- Office
- Analysis skills
- Supervising experience
- Health savings account
- Paid holidays
Quick Apply
Technology Support Specialist - Service Desk (Fixed-Term)
National Geographic Society —Washington, DC
- $29.69 - $31.25 an hour
- Weekends as needed
- Mid-level
- Office
- Bachelor's degree
- Wellness program
- Commuter assistance
Service Desk Manager
Client Server Software Solutions —Alexandria, VA
- Office
- Bachelor's degree
- In-person
- Continuing education credits
- Commuter assistance
Quick Apply
Service Desk Manager
Centuria —Alexandria, VA
- Computer science
- Computer Science
- Bachelor of Science
Quick Apply
Desktop Support Manager
Cornerstone Research —Washington, DC
- $94,500 - $134,500 a year
- Full-time
- Hybrid work
- Computer Science
- Office
- Bachelor's degree
- Paid time off
- Parental leave
Service Center Manager
Govcio LLC —Fairfax, VA
- $150,000 - $199,260 a year
- Full-time
- 11+ years
- Office
- Bachelor's degree
Help Desk Manager
Stanley Martin Homes, LLC —Reston, VA
- $110,600 - $128,600 a year
- 8 hour shift
- Experience equivalent to degree accepted
- Senior level
- Business
- Paid parental leave
- Health savings account
Quick Apply
Senior End User Computing Support Engineer
Managed IT & Security Provider —Alexandria, VA
- $47.50 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Office
Quick Apply

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Technical Account Manager

Connect4Talent
Fairfax, VA

Quick Apply

Job Details

Full-time
$75,000 - $100,000 a year
6 days ago

Benefits

Health savings account
Disability insurance
401(k) 3% Match
Health insurance
Dental insurance
401(k)
Paid time off
Work from home
Vision insurance
401(k) matching
Life insurance

Qualifications

Customer communication
Company vehicle operation
Driver's License

Full Job Description

Technical Account Manager

Location: Northern VA (Fairfax area) or Denver/Boulder

About the Opportunity

Our client is an IT Managed Service Provider looking to add a Technical Account Manager to their team. The TAM is the primary strategic and technical relationship owner for an assigned portfolio of managed service clients understanding each client's business objectives and technology environment, evaluating technology and cybersecurity needs, developing technology roadmaps, and coordinating internal resources to make sure recommendations, projects, risks, and service issues are documented, communicated, and addressed. The TAM maintains enough technical depth to evaluate client environments, develop practical recommendations, support solution design, and assist with authorized technical and onsite work within their capabilities.

What You'll Do

Relationship & Portfolio Management

Manage an assigned portfolio of clients, maintaining contact frequency based on client size, risk, and service needs
Build relationships with client decision-makers, executives, and key stakeholders, and develop a working understanding of each client's business, goals, and technology dependencies
Help clients reach their business goals through effective use of technology while addressing technical, operational, and cybersecurity challenges
Participate in (and, when assigned, coordinate) new-client onboarding, and flag at-risk accounts to management promptly

Consultation, Advisory Services & Client Reviews

Prepare for and conduct recurring business reviews, technology reviews, cybersecurity reviews, and planning meetings
Provide technical advice and vCIO consultation, and develop and maintain a documented technology and cybersecurity roadmap for each client
Identify aging infrastructure, licensing concerns, capacity needs, and security gaps, and translate them into prioritized recommendations and budget forecasts
Present roadmaps, risk findings, and recommendations in clear, understandable business terms
Assess clients against the company's cybersecurity maturity framework and track remediation progress over time

Solution Development, Proposals & Commercial Support

Identify client needs and opportunities within company service offerings
Develop or coordinate scopes, recommendations, estimates, and proposals with sales, procurement, engineering, and service delivery
Present recommendations, address questions, and support client retention and appropriate service expansion

Project Management & Coordination

Manage assigned technology projects from inception to completion — scope, planning, communication, resource coordination, and deliverable verification
Coordinate team-member assignments and keep projects, budgets, and documentation current in company PM/PSA tools
Escalate scope, schedule, budget, or resource issues promptly

Service Experience & Escalation Oversight

Monitor client satisfaction, open issues, and unresolved escalations; coordinate corrective action and communicate with clients accordingly
Work alongside service desk, engineering, project, and field-service teams on incidents requiring TAM involvement
Provide clear status updates and manage expectations on ownership, next steps, and timelines

Technical Assessments & Authorized Technical Assistance

Audit or assess client systems, networks, and MSP tooling for performance, lifecycle, and security concerns
Diagnose and troubleshoot hardware, software, network, and cloud-service issues when assigned and within your authorization
Assist with system/network configurations, onsite technical work, and escalations within approved change-control practices

Documentation & Reporting

Record client communications, meetings, recommendations, decisions, and technical activities accurately in company systems
Maintain current client documentation, technology standards, roadmaps, and system inventories so another team member could step in if needed

Customer Support & Communication

Maintain clear, professional, and appropriately confidential communication with clients
Handle complaints and difficult situations with patience, sound judgment, and timely escalation when needed
Set realistic expectations, and avoid promising outcomes, pricing, or timelines that haven't been authorized

What You Bring

Associate degree in Information Technology, Computer Science, or a related field, or equivalent work experience
5+ years of experience in IT systems engineering/administration, technical account management, or an equivalent combination of education and experience
Ability to travel reliably to client and business locations throughout the assigned service area, maintaining a valid driver's license, reliable vehicle, and required auto insurance when using a personal vehicle for company business
Ability to legally operate a motor vehicle and transport typical computer and networking equipment between locations as needed

Location

Home-office based within the Northern Virginia (Fairfax area) or Colorado (Denver/Boulder area), with required travel to client sites, company meetings, data centers, and other business locations

Pay: $75,000.00 - $100,000.00 per year

Benefits:

401(k)
401(k) 3% Match
401(k) matching
Dental insurance
Disability insurance
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance
Work from home

Work Location: Hybrid remote in Fairfax, VA 22030

Quick Apply

Refine Your Search

service desk manager jobs in alexandria, va

Technical Account Manager

IT Rpt Spec - long-Term Contract (Government) Position

HELP DESK MANAGER (MAC SPECIALIST / QUALITY ASSURANCE) - Top Secret clearance

NCIS Help Desk Manager - 2nd or 3rd Shift | Active TS/SCI clearance

Help Desk Manager Level I

Service Desk Manager

Service Desk Manager

Service Desk Manager

Service Desk Manager

Help Desk Manager

Service Desk Operations Manager

Service Desk Manager

End User Services Manager

Technology Support Specialist - Service Desk (Fixed-Term)

Service Desk Manager

Service Desk Manager

Desktop Support Manager

Service Center Manager

Help Desk Manager

Senior End User Computing Support Engineer

I want to receive the latest job alert for service desk manager in alexandria, va

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