Field Service Area Manager
Leidos —Washington, DC
- $82,550 - $149,225 a year
- Weekends as needed
- Background check
- Management
- Computer literacy
Remote Workforce Manager Federal Contact Center
ITCON Services —Vienna, VA
- Remote
- 5 years
- Analysis skills
- Bachelor's degree
Quick Apply
Team Lead - Customer Support
Verisign —Reston, VA
- $99,000 - $134,000 a year
- Weekends as needed
- Hybrid work
- Mid-level
- Bachelor's degree
- Mentoring
Quick Apply
7d
Remote Operations Manager Federal Contact Center
ITCON Services —Vienna, VA
- Remote
- 3 years
- Bachelor's degree
- Business Administration
Quick Apply
Call Center Customer Service Supervisor, MD SC VA UT WV TN, TX(VE260805VA)
The Bowen Group - VEOCC —Chantilly, VA
- From $50,000 a year
- Full-time
- Remote
- Military
- Writing skills
- Research
- Paid holidays
- Disability insurance
Quick Apply
12d
Customer Support Manager
Kalibri Labs —Washington, DC
- $95,000 - $110,000 a year
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- Travel
- Health insurance
- Dental insurance
Quick Apply
Supervisor Customer Service
Graybar Electric Company, Inc. —Sterling, VA
- $75,000 a year
- Full-time
- Sales
- Mid-level
- Bachelor's degree
- Profit sharing
- Paid holidays
Quick Apply
Healthcare Customer Service Team Lead (Remote)
Patient Accounting Service Center, LLC —Washington, DC
- $20 - $21 an hour
- Full-time
- Remote
- Bilingual
- HIPAA
- Mid-level
- AD&D insurance
- Disability insurance
Quick Apply
Manager, Customer Support (Remote)
Neumo Holdings LLC —Centreville, VA
- Full-time
- Remote
- Computer science
- Computer Science
- 5 years
Quick Apply
12d
Client Engagement Lead
Freddie Mac —McLean, VA
- $129,000 - $193,000 a year
- Full-time
- Office
- 8 years
- Bachelor's degree
Customer Support Lead
SteerBridge —Vienna, VA
- $100,000 - $115,000 a year
- Full-time
- Hybrid work
- Mid-level
- Supervising experience
- Bachelor's degree
- Paid holidays
- Health insurance
Quick Apply
Customer Service Supervisor
DSV —Sterling, VA
- $60,000 - $80,000 a year
- Full-time
- Data analysis skills
- Mid-level
- Office
- Paid holidays
- Disability insurance
Manager, Hilton Honors Elite Experience
Hilton —McLean, VA
- $90,000 - $130,000 a year
- Full-time
- 5 years
- Office
- Senior level
- Paid parental leave
- Employee stock purchase plan
6d
Customer Service Manager - Lorton
Transdev —Lorton, VA
- $65,000 - $77,000 a year
- Full-time
- Background check
- Computer literacy
- Pass drug screening
- Paid holidays
- Disability insurance
Contact Center Manager
Blu Omega —McLean, VA
- $160,000 - $170,000 a year
- Remote
- Bachelor of Science
- 8 years
- Bachelor's degree
- AD&D insurance
- Paid holidays
5d
Contact Center Operations Manager
Integral —Vienna, VA
- Full-time
- Remote
- Azure
- Mid-level
- AWS
- Paid parental leave
- Paid holidays
7d
Call Center Customer Service Supervisor, MD SC VA UT WV TN, TX (VE260805VA)
The Bowen Group Inc. —Chantilly, VA
- From $50,000 a year
- Full-time
- Remote
- Military
- Writing skills
- Research
- Paid holidays
- Disability insurance
Quick Apply
6d
Service Desk Operations Manager
HUMAN TOUCH LLC —Washington, DC
- $100,000 - $125,000 a year
- Urgently hiring
- Office
- Business development
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
Team Leader
Koniag Government Services —Washington, DC
- $85,000 - $115,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Paid holidays
- Health insurance
Supervisor - Call Center (Temporary, Remote Lawrence, KS)
Maximus —Tysons, VA
- $46,000 a year
- Temporary
- Remote
- Mid-level
- 3 years
- Bachelor's degree
- Paid holidays
- Disability insurance

I want to receive the latest job alert for customer service manager in alexandria va

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service manager jobs near alexandria va

Call Center Manager jobs in Vienna, VA

Customer Service Team Lead jobs in Washington, DC

Customer Service Supervisor jobs in Sterling, VA

Service Desk Manager jobs in Washington, DC

Call Center Representative jobs in Tysons, VA

Area Manager jobs in Washington, DC

Call Center Representative jobs in Port Saint Lucie, FL

Call Center Manager jobs in Colton, CA

Call Center Manager jobs in Phoenix, AZ

Data Center Manager jobs in Columbus, OH

Call Center Manager jobs in Canton, OH

Data Center jobs in Illinois

Call Center Manager jobs in Dayton, OH

Customer Support Coordinator jobs in Queens, NY

Peer Support jobs in Columbia, MO

Work From Home Customer Service jobs in Baton Rouge, LA

Customer Support Coordinator jobs in Richmond, VA

Customer Support Coordinator jobs in Gastonia, NC

Customer Success Specialist jobs in Atlanta, GA

Transaction Coordinator jobs in Nashville, TN

Field Service Area Manager

Leidos -
Washington, DC

Apply Now

Job Details

Full-time
$82,550 - $149,225 a year

Qualifications

Field service equipment repair
Computer operation
On-site technical support
Spreadsheets
Productivity software

Full Job Description

Description

The Security Enterprise Solutions (SES) Operation is the cornerstone of Leidos’ comprehensive suite of fully-integrated security solutions for aviation, ports, borders, and critical infrastructure customers around the world. With our new, combined portfolio, our operation has more than 24,000 products deployed across 120 countries. Leveraging this portfolio, our core technical strengths, and robust R&D initiatives, we are positioned to address emerging and evolving threats through rapid development of innovative solutions for our global customers. Travel to various customer sites domestically and internationally as required.

SES is comprised of three divisions to align with our customers’ missions and needs:

Aviation Solutions
Ports & Borders
Global Services

Position Summary:
The Field Service Area Manager is a role within the Leidos SES Services team with a focus on Customer Experience and delivering “best in class” service. This role leads the service activities of the field service teams to execute the vision and direction of the service organization. The Area includes a specific portion of a country, and may include several states and/or territories.

Primary Responsibilities:

Coordinates various service activities e.g. new installations, repairs, and preventative maintenance; manages work schedules to ensure appropriate support is maintained as required.
Manages field service teams to consistently meet or exceed performance metrics & department KPIs (response time, PM completion, call resolution and closure, mean time between critical failures, part RMA, etc).
Responsible for driving customer satisfaction within the territory. Works closely with other Leidos functional organizations to assist in providing robust customer solutions, while providing integral feedback of customer service requirements.
Provides leadership on and manages complex projects involving multiple technical and administrative disciplines. Drives increases in incremental revenue and identifies cost containment opportunities within the Area.
Develops and manages critical account escalation procedures in collaboration with applicable service program manager(s).
Monitors and manages training and development of technical staff. Mentors field service team, identifies team members’ strengths & weaknesses, visualizes development needs.
Leidos training department as required. Actively manages cross-training of team and schedules accordingly.
Manage direct report overtime, work schedules and ensures proper contract time charging
Drive Efficiency and process improvement
Build and maintain a culture of “ownership” of locations assigned
Maintain stakeholder relationships at airports, government facilities and commercial customers
Manage internally assigned department / Area Key Performance Indicators (KPI)
Drive data governance within the direct team for all entries into CRM systems used in the maintaining of customer equipment
Establish clear understanding of the workflow requirements for all field service technicians (FSTs) and to set clear expectations for accurate, real-time work order updates for TSA equipment.
Working with the Service Operations Manager, develop and maintain staffing plan for area
Improve reliability of equipment through proper preventive maintenance and proactive maintenance
Works with regional “Safety Lead” to ensure that all safety protocols are adhered to.

The position requires strong leadership and interpersonal skills and the ability to work effectively with a diverse work staff. The individual must be capable of decisive and prudent action in the absence of direct managerial guidance.

POSITION REQUIREMENTS:

4 – 8 years of prior relevant experience in a Field Service organization. Bachelor’s Degree preferred.
Computer literacy, competency in use of all programs within MS Office Suite (particularly Microsoft Excel) and aptitude for learning specialized software programs.
A strong orientation for customer focus and teamwork.
Timely submission of required documentation is essential.
Must be responsive to all customer issues during non-standard work hours such as evenings, weekends, and holidays. Must be willing and able to travel at short notice
Excellent product familiarity and demonstrated troubleshooting and repair proficiency is required.
Must be able to pass and maintain an in-depth background check (TSA vetting)

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

Original Posting:

May 27, 2026

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range $82,550.00 - $149,225.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected].

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

Apply Now

Refine Your Search

customer service manager jobs in alexandria va

Field Service Area Manager

Remote Workforce Manager Federal Contact Center

Team Lead - Customer Support

Remote Operations Manager Federal Contact Center

Call Center Customer Service Supervisor, MD SC VA UT WV TN, TX(VE260805VA)

Customer Support Manager

Supervisor Customer Service

Healthcare Customer Service Team Lead (Remote)

Manager, Customer Support (Remote)

Client Engagement Lead

Customer Support Lead

Customer Service Supervisor

Manager, Hilton Honors Elite Experience

Customer Service Manager - Lorton

Contact Center Manager

Contact Center Operations Manager

Call Center Customer Service Supervisor, MD SC VA UT WV TN, TX (VE260805VA)

Service Desk Operations Manager

Team Leader

Supervisor - Call Center (Temporary, Remote Lawrence, KS)

I want to receive the latest job alert for customer service manager in alexandria va

Related Searches

Explore jobs in more locations

Primary Responsibilities:

Original Posting:

Pay Range:

Job Seeker Tools

Employer Tools

Browse

Stay Connected