Top 4167 Guest experience manager Jobs in Alexandria Va

Front Office Manager
Kimpton Hotels & Restaurants —Washington, DC
- $76,000 - $81,000 a year
- Weekends as needed
- Mid-level
- Hotel
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Rooms Operations Manager
Marriott International, Inc —Washington, DC
- $66,000 - $80,000 a year
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
Guest Experience Manager
Salamander Employer DC, LLC —Washington, DC
- $68,000 - $73,000 a year
- Weekends as needed
- Computer literacy
- Research
- 3 years
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2d
Assistant Guest Experience Manager
Salamander Employer DC, LLC —Washington, DC
- $63,000 - $66,000 a year
- Weekends as needed
- Mid-level
- Hotel
- Supervising experience
- Paid parental leave
- Health savings account
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Front Desk Agent - Guest Experience Manager
Club Quarters —Washington, DC
- Overnight shift
- Hotel
- Continuous improvement
- Communication skills
- Health insurance
- Dental insurance
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Guest Services Manager
The Hoya Hotel at Georgetown —Washington, DC
- $80,000 - $90,000 a year
- Full-time
- Merchandising
- Mid-level
- Hotel
- Health insurance
- Dental insurance
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Member Relations & Guest Experience Manager
The Park at 14th —Washington, DC
- $80,000 - $130,000 a year
- Full-time
- Mid-level
- Databases
- Free parking
- Health insurance
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Front Office Manager - Embassy Suites by Hilton Alexandria Old Town
Hilton —Alexandria, VA
- $65,000 - $72,000 a year
- Full-time
- Mid-level
- Hotel
- Paid parental leave
- Employee stock purchase plan
9d
Guest Relations Manager
Marriott International, Inc —Washington, DC
- $68,000 - $86,000 a year
- Full-time
- No experience needed
- Mid-level
- Hotel
- On-the-job training
General Manager
Hotel Indigo —Alexandria, VA
- $130,000 - $160,000 a year
- 5 years
- Hotel
- Bachelor's degree
- Health insurance
- Dental insurance
5d
Chef Concierge & Guest Experience Manager
The Jefferson, Washington DC —Washington, DC
- $70,000 - $80,000 a year
- Weekends as needed
- Mid-level
- Hotel
- Mentoring
- Commuter assistance
- Paid parental leave
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Guest Services Manager
International Spy Museum —Washington, DC
- $70,000 - $75,000 a year
- Weekends as needed
- 5 years
- Mid-level
- High school diploma or GED
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8d
Front Office Manager
Donohoe Hospitality Services —Washington, DC
- $78,000 a year
- Weekends as needed
- Ability to walk for extended periods
- Mid-level
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Guest Service Agent
Courtyard by Marriott Alexandria Old Town/Southwest —Alexandria, VA
- $19 - $23 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
Employee Experience & Office Manager
Axon —Alexandria, VA
- Email
- Microsoft Outlook
- Mid-level
- Office
- Paid parental leave
- Health insurance
Quick Apply
Assistant General Manager
Hyatt Place —Arlington, VA
- $75,000 - $85,000 a year
- Full-time
- Sales
- Hotel
- Team management
- Paid holidays
- Disability insurance
Quick Apply
Guest Service Agent
Sonesta —Arlington, VA
- Weekends as needed
- Serving
- Sales
- Basic math
- Paid parental leave
- Health savings account
Administrative Assistant - 540716
TeleSolv Consulting —Alexandria, VA
- $39.97 an hour
- Full-time
- Background check
- Classroom
- Microsoft Excel
- Paid holidays
- Disability insurance
8d
Front Office Manager
Marriott International, Inc —Washington, DC
- $80,000 - $100,000 a year
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
Guest Experience Manager
The Atchison Group Inc. —Chantilly, VA
- $68,500 - $78,500 a year
- On call
- Background check
- Pass drug screening
- Mid-level
- Wellness program
- Paid holidays
Quick Apply

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Front Office Manager

Kimpton Hotels & Restaurants -
Washington, DC

Quick Apply

Job Details

$76,000 - $81,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Team leadership

Full Job Description

Why We're Here

We believe heartfelt, human connections make people's lives better. Especially the people who work here.

Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.

Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.

How We're Different

Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.

It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.

That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.

It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.

What You'll Do

Lead all Front Office operations, set and maintain a high level of guest service. Provide support, mentorship, and coaching to the team.

Some of your responsibilities include:

Delete or add transactions that will assist in balancing revenues.
Review Front Desk logbook for any information or incidents, communicate with desk agents to gather pertinent information, review all arrivals noting any special requests, assess whether any guest relocation is necessary.
Assist guests with services and requests, follow established key control policy, be knowledgeable of fire and emergency procedures.
Inspect all VIP arrival rooms.
Attend monthly Wine Hour according to the schedule.
Run and attend departmental training classes and seminars as needed.
Supervise all duties performed by the Front Office team.
Coach, and counsel employees when necessary, using the correct documentation and techniques.
Make sure all employees are posted at their stations on time, and that they complete their essential duties before their departure.
Schedule for all areas of operation in a timely manner. Assist with all sick calls or tardiness by finding coverage, report to work and stay until coverage can be found (including night audit shifts).
Meet or exceed levels of service required by the Mystery Shopper Survey, as well as the "guest comment card" return ratios.
Meet or come in under payroll and expense budgets.
Accountable for the "guest ledger" and its daily maintenance.
Ensure that all employees follow cash and credit handling procedures.

What You Bring:

2 years of management experience in hospitality or similar industry.
Bachelor's degree is preferred.
Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of integrity.
Ability to read, write, and verbally communicate effectively and professionally.
Experience with Opera and Microsoft Office Suite is preferred.
Flexible schedule, able to work evenings, weekends, and holidays when needed.

Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here.

INDSJ

Be Yourself. Lead Yourself. Make it Count.

Compensation: $76,000 to $81,000 is the salary range for this role. This job is also eligible for bonus pay. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.
Additional Details : * The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. * No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

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Refine Your Search

guest experience manager jobs in alexandria va

Front Office Manager

Rooms Operations Manager

Guest Experience Manager

Assistant Guest Experience Manager

Front Desk Agent - Guest Experience Manager

Guest Services Manager

Member Relations & Guest Experience Manager

Front Office Manager - Embassy Suites by Hilton Alexandria Old Town

Guest Relations Manager

General Manager

Chef Concierge & Guest Experience Manager

Guest Services Manager

Front Office Manager

Guest Service Agent

Employee Experience & Office Manager

Assistant General Manager

Guest Service Agent

Administrative Assistant - 540716

Front Office Manager

Guest Experience Manager

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