Overview
Fox River MedSpa is seeking an experienced, polished, client-focused Front Desk Receptionist to serve as the face of our spa while overseeing the daily flow of front desk operations. This is an ideal opportunity for someone who understands the pace and expectations of a busy medspa, naturally takes initiative, and enjoys leading by example.
As the leader of the front desk during your shift, you will be responsible for ensuring exceptional client experiences, maintaining efficient daily operations, solving problems as they arise, and helping the team stay organized, productive, and on schedule. We're looking for someone who can confidently delegate tasks, anticipate operational needs, support providers, and create a positive, accountable work environment.
The ideal candidate thrives in a fast-paced setting, is confident with membership sales, communicates professionally with clients and team members, and takes pride in keeping every aspect of the spa running smoothly.
Required Schedule:
- Saturday: 3:00 PM – 9:00 PM
- Sunday: 9:00 AM – 5:00 PM
- 2–4 weekday evening shifts from 3:30 PM – 9:00 PM or 4:00 PM – 9:00 PM
- Weekday evening shifts are flexible, with specific days determined collaboratively based on availability.
Responsibilities
- oversee daily operations during your shift
- Ensure every client receives a warm, polished, luxury-level experience from arrival through checkout
- Confidently recommend and sell memberships, treatment packages, retail products, and services based on client needs
- Manage appointment scheduling, confirmations, provider coordination, and daily schedule optimization
- Delegate daily operational tasks to team members and ensure responsibilities are completed efficiently
- Troubleshoot scheduling conflicts, client concerns, and operational challenges while maintaining professionalism and composure
- Support and guide front desk staff while fostering teamwork, accountability, and exceptional customer service
- Answer phones, respond to inquiries, and communicate with clients using excellent phone etiquette
- Process client check-in/check-out, payments, memberships, and administrative tasks accurately
- Maintain a clean, organized, and welcoming reception area and lobby
- Oversee laundry, room turnover, and supply restocking to ensure uninterrupted service flow
- Monitor inventory levels and communicate operational needs proactively
- Work closely with providers to keep treatment schedules running efficiently and on time
- Step in wherever needed to support the team and maintain smooth daily operations
Qualifications
- Previous experience as a receptionist in a medspa, spa, dermatology, plastic surgery, or aesthetics practice (strongly preferred)
- Proven success with membership sales, retail sales, or upselling services
- Excellent organizational and multitasking skills in a fast-paced environment
- Strong problem-solving abilities with confidence in making decisions independently
- Professional appearance with exceptional communication and interpersonal skills
- Comfortable balancing guest service with operational responsibilities, including cleaning, laundry, and room turnover
- Experience using scheduling and practice management software
- Ability to prioritize tasks, delegate responsibilities, and maintain workflow throughout the day
- Bilingual skills are highly desirable to better serve our diverse client base
- Excellent customer service and phone etiquette
- Experience with multi-line phone systems, office administration, and handling confidential information
Who We're Looking For
We're looking for someone who naturally takes ownership rather than waits for direction. The ideal candidate is confident, dependable, solutions-oriented, and understands what it takes to keep a successful medspa operating at a high level. You enjoy leading by example, anticipating needs before they arise, and creating an environment where both clients and team members feel supported.
If you're someone who can lead the front desk, solve problems, delegate effectively, keep operations running seamlessly, and deliver an elevated client experience every day, we'd love to meet you.
Pay: $17.00 - $23.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
Experience:
- Administrative: 2 years (Required)
Shift availability:
Work Location: In person
