Top 46 Senior customer service representative Jobs in Alhambra, Ca

Senior Community Health Worker (Office)
Heluna Health —Alhambra, CA
- $23.00 - $28.62 an hour
- Temporary
- Spanish
- Microsoft Excel
- Microsoft Outlook
Senior Customer Experience Specialist
Quince —Los Angeles, CA
- $26 an hour
- Remote
- Background check
- Writing skills
- Continuous improvement
- Paid training
- Health insurance
9d
Sr. Client Service Specialist
Cathay Bank —Los Angeles, CA
- Full-time
- Word processing
- English
- High school diploma or GED
- Health savings account
- Disability insurance
Quick Apply
Senior Premier Client Services Associate
East West Bank —Pasadena, CA
- $20 - $27 an hour
- Full-time
- Computer literacy
- Basic math
- English
- Opportunities for advancement
Senior Community Health Worker, Ambulatory Care Network (Office)
Heluna Health —Alhambra, CA
- $23.00 - $28.62 an hour
- 8 hour shift
- Hybrid work
- Spanish
- Microsoft Excel
- Microsoft Outlook
Senior Community Health Worker - Call Center Agent
Heluna Health —Alhambra, CA
- $23.00 - $28.62 an hour
- Spanish
- Microsoft Excel
- Microsoft Outlook
Advocate (CSR)
TEEMA Group —Los Angeles, CA
- $18 - $20 an hour
- Full-time
- Remote
- Spanish
- English
- High school diploma or GED
Quick Apply
4d
Sr Client Engagement Specialist
Forest Lawn —Glendale, CA
- $27.65 - $32.65 an hour
- Weekends as needed
- Hybrid work
- Microsoft Word
- Spanish
- Computer literacy
4d
Senior Service Professional
Cetera Financial Group —El Segundo, CA
- $27.40 - $34.61 an hour
- Full-time
- Hybrid work
- Mid-level
- Microsoft Office
- High school diploma or GED
- Paid parental leave
- Paid holidays
13d
Senior Customer Service Representative
BLACKHAWK INDUSTRIAL OPERATING CO —Anaheim, CA
- $27 - $30 an hour
- Full-time
- Computer literacy
- Pass drug screening
- English
- Health savings account
- AD&D insurance
Quick Apply
9d
Client Services Coordinator
Senior Helpers - West San Gabriel Valley —Monterey Park, CA
- $18 - $22 an hour
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Hospital
- Disability insurance
- Health insurance
Quick Apply
Senior Customer Asset Management Specialist
RB Global —Monrovia, CA
- $20 - $24 an hour
- Weekends as needed
- Remote
- Computer literacy
- Mid-level
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Customer Care Workforce Manager
Super Care, LLC —City of Industry, CA
- $68,680 - $113,568 a year
- Overtime
- Background check
- HIPAA
- 3 years
- Paid training
- Health insurance
Quick Apply
Sr. Account Management Associate (Remote)
Rula —Los Angeles, CA
- $131,000 - $152,000 a year
- Full-time
- Remote
- Mid-level
- Organizational skills
- 1 year
- Paid parental leave
- Health savings account
2d
Customer Care Manager
ATR —Los Angeles, CA
- $80,000 - $112,320 a year
- Overtime
- HIPAA
- 3 years
- Senior level
Quick Apply
Senior Client Engagement Partner
Ticketure LLC —Los Angeles, CA
- $65,000 - $75,000 a year
- Full-time
- Remote
- Google Workspace
- Senior level
- Paid parental leave
- Health insurance
Quick Apply
Senior Customer Success Manager
Karbon —Los Angeles, CA
- $90,000 - $115,000 a year
- Remote
- 7 years
- Travel
- Senior level
- Paid parental leave
- Disability insurance
Quick Apply
Sr. Candy Concierge
See's Candies —Carson, CA
- $22 - $25 an hour
- Full-time
- Mid-level
- Conflict management
- Mentoring
- Paid time off
- Parental leave
Customer Success Manager
Circadia Health —Los Angeles, CA
- $120,000 - $180,000 a year
- Full-time
- Up to 50% travel
- Travel
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Senior Freight Forwarding Operations and Customer Service Agent - Ocean Exports
DP WORLD LOGISTICS USA, INC —Carson, CA
- $65,000 - $75,000 a year
- Full-time
- Hybrid work
- Mid-level
- 3 years
- US work authorization
Quick Apply

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Senior Community Health Worker (Office)

Heluna Health -
Alhambra, CA

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Job Details

Temporary
$23.00 - $28.62 an hour

Qualifications

Spanish
Patient scheduling systems
Microsoft Excel
Patient question and concern management
HIPAA compliance
Microsoft Outlook
Electronic health records (EHR) management
Phone communication
Medical insurance coverage verification
Patient demographics
HIPAA
English
Mid-level
Microsoft Teams
Telephone systems
Clinical confidentiality policies
Patient registration
Experience working with individuals with language barriers
Communication skills
Patient scheduling via phone
Office phone management

Full Job Description

Salary Range: $23.00-$28.62 per hour

SUMMARY

The Ambulatory Care Network (ACN) is a department within the Los Angeles County Department of Health Services (DHS). It is committed to providing world-class, compassionate health care that is safe and accessible for everyone. Our community-based health clinics offer quality primary care and specialty care services for families within the Los Angeles County. The ACN Patient Access Center helps align and simplify patient access services, while leveraging technology and operational efficiencies and expertise. It also helps enhance and support access to clinic services within the ACN Network of clinics across DHS.

Description

Interacts with patients via phone using call center software while demonstrating a high level of customer service; makes and receives calls; determines when language interpretation is needed and utilizes interpreter services when necessary to ensure language access standards are met. Requests demographic information to assure proper identification of caller, schedules appointments to a variety of ACN facilities according to guidelines; orients patients by providing direction to appropriate locations and/or services. Reviews insurance verification for specific health plans and follows all standardized workflows to assure patient is visit ready.

ESSENTIAL FUNCTIONS

- Answers phones.
- Follows appointment-making processes and procedures per policy.
- Completes accurate patient scheduling by following detailed algorithms.
- Ensures accurate verification of patient demographic information and payor source coverage details.
- Identifies discrepancies in coverage or empanelment and appropriately refers cases for processing.
- Determines which appointments (types, date, time, provider) meet the patient’s needs and schedules / confirms appointments accordingly.
- Sends message(s) using Electronic Health Record (EHR) platform and/or transfers callers to appropriate departments.
- Enters scheduling notes and relevant information when needed.
- Provides assistance with scheduling and rescheduling appointments for various types of appointments for various types of requests (primary, specialty, etc).
- Provides general information to patients and public.

Operating Systems:
- Ability to use several technology platforms simultaneously.
- Assures proper understanding and adherence to primary and specialty care scheduling guidelines rules.

Customer Services:
- Adheres to LACO-DHS behavior and appearance standards.
- Demonstrates strong customer service and communication skills.
- Treats patients with courtesy and respect.
- Adheres to HIPAA and patient confidentiality.
- Provides compassionate and efficient service.

Job Qualifications

Excellent communication skills
Ability to work independently
Ability to use several technological platforms simultaneously
Provide personalized customer service by responding to patients’ individual needs
Ability to provide clear and concise instructions
Engage in active listening with patients, confirming or clarifying information and ability to diffuse levels of frustration.
Utilizing scripts and tools appropriately
Understanding and striving to meet or exceed metrics established by department

Education/Experience

Contact center experience desirable
Bilingual in English and Spanish preferred

Certificates/Licenses/Clearances

Clearances per DHS employment contract
COVID vaccination required
Successful clear the Live Scan process through Los Angeles County.

Other Skills, Knowledge, and Abilities

Proficient skill set in using an array of Microsoft Office Suite software programs such as Word, Excel, PowerPoint, Adobe Reader, One Note, Outlook, and TEAMS, etc.

PHYSICAL DEMANDS

Stand Occasionally

Walk Occasionally

Sit Constantly

Handling Frequently

Reach Outward Occasionally

Reach Above Shoulder Occasionally

Climb, Crawl, Kneel, Bend Not Applicable

Lift / Carry Occasionally - Up to 15 lbs.

Push/Pull Occasionally - Up to 15 lbs.

See Constantly

Taste/ Smell Not Applicable

Not Applicable = Not required for essential functions

Occasionally = (0 - 2 hrs/day)

Frequently = (2 - 5 hrs/day)

Constantly = (5+ hrs/day)

WORK ENVIRONMENT

Office
General Office Setting, Indoor Temperature Controlled
This is a temporary, grant funded position.
Employment is provided by Heluna Health.
Heluna Health is an Affirmative Action, Equal Opportunity Employer that encourages minorities, women, veterans, and disabled to apply

EEOC STATEMENT

It is the policy of Heluna Health to provide equal employment opportunities to all employees and applicants, without regard to age (40 and over), national origin or ancestry, race, color, religion, sex, gender, sexual orientation, pregnancy or perceived pregnancy, reproductive health decision making, physical or mental disability, medical condition (including cancer or a record or history of cancer), AIDS or HIV, genetic information or characteristics, veteran status or military service.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Apply Now

Refine Your Search

senior customer service representative jobs in alhambra, ca

Senior Community Health Worker (Office)

Senior Customer Experience Specialist

Sr. Client Service Specialist

Senior Premier Client Services Associate

Senior Community Health Worker, Ambulatory Care Network (Office)

Senior Community Health Worker - Call Center Agent

Advocate (CSR)

Sr Client Engagement Specialist

Senior Service Professional

Senior Customer Service Representative

Client Services Coordinator

Senior Customer Asset Management Specialist

Customer Care Workforce Manager

Sr. Account Management Associate (Remote)

Customer Care Manager

Senior Client Engagement Partner

Senior Customer Success Manager

Sr. Candy Concierge

Customer Success Manager

Senior Freight Forwarding Operations and Customer Service Agent - Ocean Exports

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