Top 87 Guest service agent Jobs in Alief, Tx

Front Desk Agent
Omni Hotels & Resorts —Houston, TX
- Weekends as needed
- English
- Ability to stand for extended periods
- Communication skills
Quick Apply
Guest Services Agent
Residence Inn Houston Westchase —Houston, TX
- Weekends as needed
- Computer literacy
- Hotel
- High school diploma or GED
Quick Apply
3d
Front Desk Agent
The Post Oak Hotel —Houston, TX
- $16 an hour
- Weekends as needed
- Basic math
- English
- Hotel
- 401(k)
- Paid time off
FRONT DESK AGENT
TEXAS WESTERN MANAGEMENT PARTNERS —Houston, TX
- Full-time
- Hotel
- Marketing
- Entry level
Quick Apply
Guest Service Agent
Courtyard Houston Westchase —Houston, TX
- Part-time
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
Guest Service Representative (Front Desk Agent) - WoodSpring Suites
J&P Hospitality Management, LLC —Houston, TX
- $14 - $16 an hour
- Part-time
- 18 years or older
- Ability to walk for extended periods
- Ability to climb stairs
Quick Apply
Front Desk Agent
Embassy Suites Houston West Katy —Houston, TX
- Weekends as needed
- Basic math
- Hotel
- High school diploma or GED
Quick Apply
Front Desk Agent
Residence Inn Houston Willowbrook —Houston, TX
- Computer literacy
- Residential
- Hotel
2d
Front Desk Agent
The Moran CityCentre —Houston, TX
- Weekends as needed
- Hotel
- Organizational skills
- Communication skills
- Loan repayment program
- Health insurance
2d
Front Office Agent
Thompson Houston —Houston, TX
- Weekends as needed
- Hotel
- Front desk
- Entry level
8d
AM Front Desk Agent
Hilton Garden Inn / Home2 Suites by Hilton Houston —Houston, TX
- Weekends as needed
- Bilingual
- Hotel
- High school diploma or GED
- Paid holidays
- Dental insurance
Quick Apply
13d
Front Desk Agent
Marriott International, Inc —Houston, TX
- Full-time
- Hotel
- High school diploma or GED
- Front desk
Front Desk Guest Service Agent
DoubleTree Hotel by The Galleria —Houston, TX
- Weekends as needed
- Ability to walk for extended periods
- Computer literacy
- Basic math
- Paid holidays
- Health insurance
Quick Apply
Front Desk Agent
Holiday Inn Express & Suites Memorial - City Centre —Houston, TX
- $13 - $15 an hour
- Part-time
- Hotel
- In-person
- Entry level
- Paid time off
- Employee discount
Quick Apply
Part time front desk agent
Holiday Inn Express Memorial City Centre —Houston, TX
- From $15 an hour
- Part-time
- Communication skills
- Entry level
- Resort
- Flexible schedule
Quick Apply
Front Desk Agent
Crescent Hotels & Resorts LLC —Houston, TX
- Research
- Hotel
- Negotiation
Quick Apply
Front Desk Agent
AC Hotel by Marriott Houston Downtown —Houston, TX
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
Quick Apply
10d
Guest Service Agent
Courtyard by Marriott Houston Rice University —Houston, TX
- Full-time
- Hotel
- High school diploma or GED
- Communication skills
- Paid holidays
- Employee assistance program
Quick Apply
Guest Service Agent
Hyatt Place Houston Sugar Land —Sugar Land, TX
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
Guest Service Agent
US AMR-Jones Lang LaSalle Americas, Inc. —Houston, TX
- Online Application
- Office
- High school diploma or GED
- US work authorization
- Paid parental leave
- Paid holidays
Quick Apply
13d

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Front Desk Agent

Omni Hotels & Resorts -
Houston, TX

Quick Apply

Job Details

Full-time

Qualifications

Customer communication
English
Cross-functional collaboration
Quality data entry

Full Job Description

Omni Houston Hotel

Discover a luxurious oasis at the Omni Houston Hotel. Situated on impeccably manicured grounds, the Omni Houston features the finest in Houston accommodations with sensational views of Downtown Houston and the beautiful resort-style pool area. The Omni Houston Hotel is centrally located in the prestigious Uptown Post Oak/Galleria area and is just minutes from all the excitement that Houston, has to offer.
The Omni Houston Hotel’s associates enjoy a dynamic and exciting work environment, comprehensive training, and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude, and empowerment day in and day out. If you are a friendly, motivated person with a passion to serve others, the Omni Houston Hotel may be your perfect match.

Position Overview:
The ideal candidate will have excellent communication skills, a positive attitude, and a passion for delivering outstanding guest service. As the first point of contact for our guests, you will play a key role in ensuring their stay is enjoyable and memorable.

Key Responsibilities:

Maintain regular attendance in compliance with Omni standards, as required by scheduling which will vary according to the needs of the resort.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag when working.
Process guest check-ins and check-outs according to Omni’s Moments of Service and Standard Operating Procedures.
To be thoroughly knowledgeable of all Front and PBX Moments of Service scenarios, emergency procedures and execute to standard.
Assist with billing inquiries and be knowledgeable of all details included within guest folios
Empathetically listen to guest inquiries and provide appropriate responses.
Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.).
Block rooms in the computer and follow through on designated requirements.
Pre-register designated guests and prepare key packets.
Communicate pertinent guest information to designated departments/personnel (i.e. special requests, amenity delivery, etc.).
Maintain confidentiality of all guests and hotel information.
Use attention to detail to understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments.
Maintain and update requests and service opportunities for all guests.
Accommodate room changes expediently.
Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction.
Be familiar with all systems and equipments as related to the Front Desk
Be familiar with all hotel amenities (Wireless Internet, Select Guest/GHA Discovery Program, Laundry Services, and Omni Kids Program).
Be familiar with all hotel facilities (F&B outlets, Membership, Business Center, Coffee Market, Retail Shops, Fitness Center, Spa, Kids Club, and Golf Pro Shops).
Be familiar with the inter-relationship between the different departments (PBX, Guest Services, Housekeeping, F&B outlets, Retail, and Purchasing).
Understand and perform cash handling processes.
Deliver personalized, memorable guest experiences by utilizing the Power of One.
Assist management with miscellaneous front office tasks including but not limited to; organizing, filing, and delivering requested items to guests.
Complete other duties as assigned by management.

Qualifications:

Ability to clearly and pleasantly communicate in English, both verbally and written, with guests, management and co-workers, both in person and by telephone.
Ability to accurately and efficiently input information into computer systems.
Ability to work cohesively with co-workers both within and outside of your department.
Ability to prioritize, organize, follow up, and work well under pressure. Previous customer service experience and cashiering is preferred.
Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
Ability to stand for the full duration of a scheduled shift.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: [email protected].

Quick Apply

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