Top 174 Customer support & client services managers Jobs in Allen, Tx

Client Service Manager
Confidential —Dallas, TX
- Overtime
- Background check
- Military
- Mid-level
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4d
Manager, Account Management
AHS Staffing —Frisco, TX
- Full-time
- 7 years
- High school diploma or GED
- Bachelor's degree
3d
Customer Service Manager
FNA Group —Mesquite, TX
- Full-time
- Mid-level
- Supervising experience
- Bachelor's degree
- Paid holidays
- Health insurance
Quick Apply
Customer Service Department Manager
Uline —Dallas, TX
- $85,000 - $100,000 a year
- Full-time
- Pass drug screening
- Mid-level
- Office
- Paid holidays
- Health insurance
Operations Manager (DAL)
CLEAR - Field —Dallas, TX
- $72,000 - $92,000 a year
- Weekends as needed
- Ability to walk for extended periods
- Mid-level
- 3 years
- Paid parental leave
- Paid holidays
Quick Apply
11d
Senior Manager, Customer Support (Customer Experience & Support Operations)
Aurora Innovation —Dallas, TX
- $162,000 - $287,000 a year
- Weekends as needed
- Hybrid work
- Office
- Recruiting
- Organizational skills
Quick Apply
4d
Client Experience Manager
SAGE INTEGRATION HOLDING S LLC —McKinney, TX
- $85,000 - $100,000 a year
- Full-time
- Clean driving record
- Construction site
- 5 years
- Paid holidays
- Health insurance
Quick Apply
4d
Customer Relations Manager-Stonebriar
Stonebriar Chevrolet —Frisco, TX
- Full-time
- Background check
- 18 years or older
- Management
- Health insurance
- 401(k)
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Customer Care Supervisor, PSA
Collectors —Plano, TX
- $67,535 - $79,453 a year
- Email
- 6 years
- Mid-level
- Office
- Commuter assistance
- Paid holidays
Head of Customer Support
Obsidian Security —Dallas, TX
- $165,000 - $199,000 a year
- Remote
- Continuous improvement
- Senior level
- Leadership
Quick Apply
Supervisor, Beckett Customer Care
Collectors —Plano, TX
- $67,535 - $79,453 a year
- Email
- Hybrid work
- 5 years
- Mid-level
- Office
- Commuter assistance
- Paid holidays
Supervisor, Customer Relations
Collectors —Plano, TX
- $67,535 - $79,453 a year
- Email
- Spanish
- 6 years
- Research
- Commuter assistance
- Paid holidays
Senior Customer Success Manager
PowerSchool Group LLC —Dallas, TX
- $69,700 - $103,200 a year
- 5 years
- Bachelor's degree
- Travel
- Wellness program
- Health savings account
VP, Customer Support (US)
Enseo, LLC —Plano, TX
- $180,000 - $185,000 a year
- Full-time
- Hybrid work
- 5 years
- Bachelor's degree
- Travel
Quick Apply
Customer Success Supervisor
Hallmark Health Care Solutions —Dallas, TX
- $70,000 - $78,000 a year
- Full-time
- Hybrid work
- 5 years
- Mid-level
- Office
- Free parking
- Health savings account
8d
Customer Service Coordinator
Prolec-GE Waukesha,Inc —Dallas, TX
- $104,000 - $110,000 a year
- Full-time
- Bachelor of Science
- Mid-level
- Office
Quick Apply
Team Manager
Figure Lending —Dallas, TX
- $77,400 - $86,000 a year
- Hybrid work
- Mid-level
- Residential
- US work authorization
- Continuing education credits
- Commuter assistance
Quick Apply
8d
Customer Service Team Manager
Veritiv —Carrollton, TX
- Full-time
- Hybrid work
- Computer literacy
- Office
- Bachelor's degree
- Health savings account
- AD&D insurance
3d
Customer Service Coordinator (Supervisor)
Prolec GE Waukesha, Inc. —Dallas, TX
- $104,000 - $110,000 a year
- Full-time
- Background check
- Bachelor of Science
- Mid-level
- Health savings account
- Health insurance
Quick Apply
9d
Customer Experience Manager
C2 GPS—Workforce Solutions Greater Dallas —Dallas, TX
- Spanish
- Clean driving record
- Word processing
- Paid parental leave
- Disability insurance

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Client Service Manager

Confidential
Dallas, TX

Quick Apply

Job Details

Full-time
4 days ago

Qualifications

Quality control corrective actions
Staff supervision
Managing physical security teams
Customer relationship building
Security team coordination
Team leadership
Military
Coaching
Staff scheduling
Client rapport building
Employee retention
Routine inspections
Team scheduling
Mid-level
Performance management
Criminal Justice
Hiring
Associate's degree in criminal justice
Client retention
Quality issues
Employee retention strategy
Employee relations management
Client management
Recruiting
Interviewing
Business operations
Training
Business
Associate's degree
Account management

Full Job Description

Client Service Manager – Security Operations

Dallas–Frisco, TX | Full-time

Ready to lead security operations instead of simply reacting to them?

We are looking for an experienced security leader who knows how to keep clients happy, officers supported and accounts running smoothly.

As our Client Service Manager, you will take ownership of a group of security accounts throughout the Dallas–Frisco area. You will be trusted to build client relationships, develop supervisors, solve staffing challenges and maintain the service standards our clients expect.

This is not a position for someone who wants to manage entirely from behind a desk. You will be visible at client locations, connected to your officers and actively involved in the success of your accounts.

What You’ll Do

Serve as the primary operational contact for assigned clients.
Build strong client relationships through regular communication, site visits and dependable follow-through.
Oversee supervisors and security officers across multiple locations.
Make sure every account is properly staffed, trained and operating according to its contract.
Manage schedules, call-offs and coverage while keeping overtime under control.
Develop a dependable group of cross-trained officers who can support multiple locations.
Visit sites regularly to inspect service quality, coach employees and address concerns before they become larger problems.
Partner with recruiting to interview and hire qualified security professionals.
Improve employee retention by providing clear expectations, consistent leadership and timely support.
Review incident reports, employee documentation and client concerns.
Investigate service issues and ensure corrective action is completed.
Keep branch leadership informed without requiring constant direction.
Identify practical ways to improve security operations and the client experience.

What We’re Looking For

You may be a strong fit if you:

Have at least two years of management or supervisory experience.
Have experience in contract security, field operations or another fast-paced service environment.
Know how to manage schedules, staffing shortages, call-offs and overtime.
Are comfortable supervising employees across several locations.
Communicate professionally with clients, officers and senior leadership.
Can handle difficult conversations and employee performance concerns fairly.
Stay organized when several priorities require attention at the same time.
Take ownership of problems and follow them through to resolution.
Are comfortable working in the field and responding when urgent operational issues arise.

An associate degree in criminal justice, business or a related field is preferred. Relevant security, military, law enforcement or operational leadership experience may be accepted in place of a degree.

The Person Who Will Succeed Here

You understand that security operations are built on relationships and reliability. Clients need to know that you will respond. Officers need to know what is expected of them. Leadership needs to know that you can take ownership and deliver results.

You do not wait for every problem to reach your desk. You visit your accounts, know your people and address issues early. You can be firm without being disrespectful, and you understand that accountability and employee retention must work together.

If you are ready to take ownership of your accounts and make a visible impact on clients, employees and daily operations, we would like to hear from you.

Apply today with a current resume highlighting your leadership, client-service, scheduling and security-operations experience. All applications will be handled confidentially.

Work Location: In person

Quick Apply

Refine Your Search

customer support & client services managers jobs in allen, tx

Client Service Manager

Manager, Account Management

Customer Service Manager

Customer Service Department Manager

Operations Manager (DAL)

Senior Manager, Customer Support (Customer Experience & Support Operations)

Client Experience Manager

Customer Relations Manager-Stonebriar

Customer Care Supervisor, PSA

Head of Customer Support

Supervisor, Beckett Customer Care

Supervisor, Customer Relations

Senior Customer Success Manager

VP, Customer Support (US)

Customer Success Supervisor

Customer Service Coordinator

Team Manager

Customer Service Team Manager

Customer Service Coordinator (Supervisor)

Customer Experience Manager

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