Top 36 Help desk analyst Jobs in Allen, Tx

Service Desk Analyst
Kronia Technologies —Dallas, TX
- $25 - $45 an hour
- Full-time
- Mid-level
- Office
- Communication skills
- Paid time off
Quick Apply
4d
Technical Support Analyst
Arctic Information Technology —Plano, TX
- Full-time
- Mid-level
- Office
- Windows
IT Help Desk Analyst
Ensign Services —Dallas, TX
- $20 - $22 an hour
- Full-time
- Office
- Windows
- Criminal background check
- Health insurance
- Dental insurance
Quick Apply
IT Help Desk Professional
Kimley-Horn —Dallas, TX
- Writing skills
- Mid-level
- Office
- Profit sharing
- Health insurance
5d
PT - Computer Analyst, Tier 1
DALLAS THEOLOGICAL SEMINARY —Dallas, TX
- $18.26 an hour
- Part-time
- Classroom
- Mid-level
- Office
8h
PT Computer Analyst, Tier 1
DALLAS THEOLOGICAL SEMINARY —Dallas, TX
- $18.26 an hour
- Part-time
- Classroom
- Mid-level
- Office
8h
Help Desk Analyst
Methodist Health System —Dallas, TX
- Weekends as needed
- Computer science
- Computer Science
- Military
4d
Software Support Analyst - Hybrid
IRMI - International Risk Management Institute —Dallas, TX
- Full-time
- Hybrid work
- Mid-level
- Microsoft Office
- Continuous improvement
- Free parking
- Paid holidays
Quick Apply
Desktop Support Analyst II
Catalyst Corporate Fede —Plano, TX
- Full-time
- Mid-level
- Office
- Analysis skills
- Free parking
- AD&D insurance
Quick Apply
6d
Restaurant POS Service Analyst
FoodTec Solutions —Dallas, TX
- $22.00 - $30.25 an hour
- Full-time
- Remote
- Mid-level
- Continuous improvement
- Organizational skills
- Profit sharing
- Paid holidays
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Service Specialist II
XPERTECHS —Plano, TX
- $44,900 - $67,600 a year
- Weekends as needed
- Hybrid work
- Mid-level
- Office
- Microsoft Office
- Health insurance
- 401(k)
Quick Apply
IT Help Desk Analyst
Republic Finance —Plano, TX
- Weekends as needed
- Mid-level
- Office
- Windows
- Disability insurance
- Health insurance
Help Desk Analyst L2
Zones —Dallas, TX
- Up to $33.65 an hour
- Full-time
- Google Workspace
- Microsoft Excel
- Microsoft Outlook
- Health insurance
Quick Apply
Help Desk Analyst
HARRIS & HARRIS LTD —Coppell, TX
- $40,000 - $55,000 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Access
- Microsoft Outlook
- Travel reimbursement
- Commuter assistance
Quick Apply
Service Desk Analyst - (Hybrid in Dallas, TX)
Velocity A Managed Services Company —Dallas, TX
- Bachelor's degree
- Experience equivalent to degree accepted
- In-person
- Paid parental leave
- Paid holidays
Learning Technology Consultant
7-Eleven —Irving, TX
- System design
- Mid-level
- Organizational skills
14d
Bilingual Service Desk Engineer
LTM —Frisco, TX
- $55,000 - $60,000 a year
- Spanish
- Microsoft Outlook
- Writing skills
- Paid parental leave
- Paid holidays
Quick Apply
7d
Technical Analyst – MSP Experience is a Must
Fults & Associates —Grapevine, TX
- Full-time
- Hybrid work
- Google Workspace
- Clean driving record
- Azure
- Health insurance
- Dental insurance
IT Business Analyst-1
Health One Alliance, LLC —The Colony, TX
- Full-time
- Microsoft Word
- Background check
- Pass drug screening
- Wellness program
- Health savings account
Business Operations Specialist
WITCO —Dallas, TX
- $50,000 - $65,000 a year
- Full-time
- Hybrid work
- Google Workspace
- Mid-level
- Office
- Employee stock purchase plan
- Health insurance
Quick Apply

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help desk analyst jobs near allen, tx

Service Desk Analyst

Kronia Technologies
Dallas, TX

Quick Apply

Job Details

Full-time
$25 - $45 an hour
4 days ago

Benefits

Paid time off

Qualifications

Desktop computer repair
Endpoint Security
SSO
Cloud identity and access management (IAM)
Knowledge management
Customer communication
Google Sheets
Google Docs
Google Drive
Content creation for technical audiences
Smartphone (troubleshooting support)
IT user and group management
Automation
Data permissions
Standard Operating Procedures (SOPs) implementation
Laptop (troubleshooting support)
Encryption
Hardware maintenance
Operating system updates
Mid-level
Incident Escalation
Bash
Patch management
Cloud service support
Zendesk
Task prioritization
Desktop (troubleshooting support)
Computer management
Customer support ticket management
macOS administration

Full Job Description

Tier 1 Service Desk Analyst

Kronia® is looking for a Tier 1 Service Desk Analyst to join a growing IT operations team responsible for delivering high-quality technical support across modern enterprise environments.

The ideal candidate will provide first-line technical support, assisting end users with hardware, software, and access-related requests while supporting device, application, and user lifecycle administration across Google Workspace, Jamf, Intune, macOS, and Windows environments. This role requires a proactive, customer-focused professional who enjoys troubleshooting technical issues, delivering excellent customer service, and collaborating with cross-functional IT teams.

This is a full-time, onsite position based in the Dallas/Fort Worth, TX area. The selected candidate will alternate between two office locations alongside an existing member of the client's IT team.

You'll be doing:

Provide Tier 1 technical support for hardware, software, operating systems, and cloud-based services.
Troubleshoot and resolve end-user issues related to desktops, laptops, peripherals, mobile devices, and applications.
Configure, deploy, and maintain macOS and Windows devices using Jamf Pro and Microsoft Intune.
Ensure endpoint compliance with security policies, encryption standards, and mobile device management (MDM) requirements.
Administer Google Workspace, including user accounts, groups, permissions, and basic security settings.
Support end-user requests related to Gmail, Google Drive, Docs, Sheets, Calendar, and the Google Admin Console.
Assist with system maintenance, patch management, OS deployments, and routine IT operations.
Set up new employees with appropriate hardware, software, and access permissions.
Execute user offboarding procedures, including access revocation, data backup coordination, and hardware return tracking.
Escalate complex technical issues to Tier 2 or Tier 3 teams when appropriate.
Create and maintain internal documentation, knowledge base articles, and standard operating procedures (SOPs).
Collaborate closely with systems administrators, security teams, and other IT staff to ensure a seamless end-user experience.

The skills you bring:

Experience in a Tier 1 Service Desk, Help Desk, Desktop Support, or IT Support role.
Experience administering or supporting Google Workspace.
Familiarity with Jamf Pro for macOS device management and Microsoft Intune for Windows endpoint management.
Working knowledge of macOS and Windows 10/11 environments.
Familiarity with SSO, MDM, identity and access management, and endpoint compliance concepts.
Basic understanding of networking concepts, VPNs, and troubleshooting methodologies.
Ability to create and maintain clear technical documentation and SOPs.
Experience with Zendesk or similar IT service management platforms.
Exposure to scripting or automation using PowerShell or Bash is a plus.
Strong communication, customer service, problem-solving, and organizational skills.
Detail-oriented with the ability to prioritize and manage multiple requests effectively.

Tipo de puesto: Tiempo completo

Sueldo: $25.00 - $45.00 la hora

Beneficios:

Paid time off

Lugar de trabajo: Empleo presencial

Quick Apply

Refine Your Search

help desk analyst jobs in allen, tx

Service Desk Analyst

Technical Support Analyst

IT Help Desk Analyst

IT Help Desk Professional

PT - Computer Analyst, Tier 1

PT Computer Analyst, Tier 1

Help Desk Analyst

Software Support Analyst - Hybrid

Desktop Support Analyst II

Restaurant POS Service Analyst

Service Specialist II

IT Help Desk Analyst

Help Desk Analyst L2

Help Desk Analyst

Service Desk Analyst - (Hybrid in Dallas, TX)

Learning Technology Consultant

Bilingual Service Desk Engineer

Technical Analyst – MSP Experience is a Must

IT Business Analyst-1

Business Operations Specialist

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