Top 85 Help desk technician Jobs in Allen, Tx

Desktop Support Technician
Buchanan Technologies —Dallas, TX
- $25 - $28 an hour
- Extended hours
- Computer science
- Computer Science
- Windows
- Health insurance
- 401(k)
Quick Apply
5h
Level 2 Help Desk Technician
COMHOME TECHNOLOGY SOLUTIONS —Little Elm, TX
- $50,000 - $60,000 a year
- 8 hour shift
- Mid-level
- Windows
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Help Desk Technician
BEAR Technologies —Plano, TX
- Spanish
- Writing skills
- English
Help Desk Technician
Dentek Systems Inc. —Richardson, TX
- $20 - $21 an hour
- Full-time
- Software troubleshooting
- Maintenance
- Mid-level
- Health savings account
- Health insurance
Quick Apply
13d
IT HelpDesk Technician
Amphenol Fiber Systems International —Allen, TX
- $65,000 - $75,000 a year
- Full-time
- Mid-level
- Windows
- Ability to lift 50 pounds
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Service Desk Technician
Jack Henry —Allen, TX
- $34,400 - $45,000 a year
- Weekends as needed
- Remote
- Computer Science
- Bachelor's degree
- 1 year
4d
Desktop Support Technician
L3Harris Technologies —Plano, TX
- Mid-level
- Analysis skills
- Bachelor's degree
Desktop Support Technician
Ovation Workplace Services Inc —Frisco, TX
- $22 - $23 an hour
- Weekends as needed
- Computer Science
- Office
- Master's degree
Quick Apply
11d
Level 2 Support Technician - Service Desk
USM Technology —Allen, TX
- $25 - $29 an hour
- Full-time
- Computer science
- Azure
- Computer Science
Quick Apply
Senior Help Desk
DivergeIT —Plano, TX
- $32 - $34 an hour
- Full-time
- Computer science
- Microsoft Outlook
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
IT Technician
Endodontic Practice Partners —Dallas, TX
- Full-time
- Remote
- Dental office
- Office
- Windows
- Paid holidays
- Disability insurance
Quick Apply
Senior Help Desk Technician
Contact Government Services, LLC —Dallas, TX
- $40,000 - $80,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Databases
- Health insurance
- Dental insurance
Quick Apply
IT Support Technician
FBS MANAGEMENT LLC —Dallas, TX
- $55,000 - $65,000 a year
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Service Desk Technician II
AXS —Frisco, TX
- $30 - $33 an hour
- Extended hours
- Bachelor of Science
- Mid-level
- Windows
- Health savings account
- Paid holidays
Quick Apply
Plumber Technician DFW Based
Vista Multifamily Management, Inc. —Dallas, TX
- Weekends as needed
- Carpentry
- Clean driving record
- Microsoft Outlook
Quick Apply
5d
Field Service Technician - Waco, TX
GLORY —Texas
- $20 - $27 an hour
- Weekends as needed
- Military
- Computer literacy
- Basic math
- Paid parental leave
- AD&D insurance
Quick Apply
Field Service Technician - Plano, TX
GLORY —Texas
- $20 - $27 an hour
- Weekends as needed
- Military
- Computer literacy
- Basic math
- Paid parental leave
- AD&D insurance
Quick Apply
Field Service Technician - Kingsville, TX
GLORY —Texas
- $20 - $27 an hour
- Weekends as needed
- Military
- Computer literacy
- Basic math
- Paid parental leave
- AD&D insurance
Quick Apply
IT Help Desk Support II Plano, Texas, United States
TCP Software —Plano, TX
- 8 hour shift
- Mid-level
- Office
- Windows
- Health insurance
- Dental insurance
IT Support Desk Technician - Bilingual (Spanish)
The 20 —Plano, TX
- Spanish
- Office
- Travel
- Paid parental leave
- Paid holidays

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help desk technician jobs near allen, tx

Desktop Support Technician

Buchanan Technologies -
Dallas, TX

Quick Apply

Job Details

Full-time | Contract
$25 - $28 an hour
5 hours ago

Benefits

Health insurance
401(k)
401(k) matching
Life insurance

Qualifications

Non-technical user support
Desktop support
IT service management
Incident management software
Windows
Computer hardware
Remote access software
SaaS platforms
macOS
SaaS
Desktop administration

Full Job Description

Desktop Technician

Location: Dallas-Fort Worth, TX (Onsite)
Department: Information Technology

Contract: 12 months with possible extensions
Reports To: Help Desk Manager

Position Overview

The Desktop Technician provides support for users experiencing IT-related incidents and fulfilling service requests. This role ensures effective and efficient service delivery and seamless user experience by troubleshooting hardware, software, and network issues. The ideal candidate is customer-focused, technically capable, and comfortable working in a fast-paced onsite environment.

Responsibilities

Provide prompt, friendly, and effective support to users by phone, email, chat, or in person.
Log, categorize, prioritize, and resolve service requests and incidents in the ITSM system.
Identify, diagnose, and resolve hardware and software issues, including Windows and Mac operating systems, Microsoft 365, and SaaS applications.
Onboard and offboard users in Active Directory and other systems in accordance with internal processes and compliance requirements.
Proactively identify recurring incidents and assist with problem identification and remediation.
Contribute to the internal knowledge base by documenting solutions, best practices, and help desk processes.
Work closely with other IT teams to resolve complex technical issues.
Maintain accurate inventory of IT assets.
Support project assignments as requested.
Travel locally up to 25% or as needed.
Work occasional overtime or extended hours as business needs require, including urgent support issues, critical projects, executive requests, or time-sensitive deadlines.
Perform other duties as assigned.

Qualifications

1-2 years of experience in IT Support, Help Desk, Desktop Support, or Service Desk role.
Experience with ITSM tools and remote desktop support tools.
Strong understanding of Windows and macOS operating systems.
Experience supporting Microsoft 365 and common SaaS applications.
Basic Active Directory user administration experience preferred.
Ability to handle multiple tasks with professionalism, tact, courtesy, and a high degree of customer service.
Ability to work independently with minimal direction and collaboratively with a team.
Familiarity with conference room technology preferred.
Excellent written and verbal communication skills, including the ability to explain technical issues to non-technical users.

Education / Certifications

College degree in Information Technology, Computer Science, or a related field preferred; equivalent work experience will be considered.
Industry certifications such as ITIL v4 Foundation, CompTIA A+, Network+, or Microsoft AZ-900 are preferred.

Work Requirements

Onsite role with local travel as needed.
Must be flexible, dependable, and willing to support urgent needs when required.
Must be able to provide professional, customer-focused support to users at all levels.

About Buchanan Technologies

Since Buchanan’s inception over 30 years ago, we have operated on 5 core values – People Matter, Customers Matter, Principles Matter, Community Matters, and Every Interaction Matters. These values are represented across each facet of the company, from employee relations to client service delivery to corporate social responsibility initiatives and beyond.

Why Work at Buchanan?

At Buchanan Technologies, we offer great employment experience with a fun but professional work environment, competitive salary, and various employee career advancement programs that add value to your skills and daily life. If you are excited about being part of an energetic team where your contributions are appreciated and hard work is recognized, Buchanan is the place for you.

Things We Are Passionate About

We are passionate about providing top-tier technology services to our customers and clients and fostering a culture of continuous learning for our employees. We are a people-centric company, focused on growth and diversity for our workforce. Come join us and let’s build something amazing together.

Buchanan Technologies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or genetics. In addition to federal law requirements, Buchanan Technologies complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Pay: $25.00 - $28.00 per hour

Benefits:

401(k)
401(k) matching
Health insurance
Life insurance

Experience:

Desktop support: 2 years (Preferred)

Ability to Commute:

Dallas, TX 75201 (Preferred)

Work Location: In person

Quick Apply

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