Top 52 Technical support analyst Jobs in Allen, Tx

Desktop Support Analyst - Irving, Texas (Hybrid)
Reprise Financial —Irving, TX
- $70,000 - $75,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Office
- Paid parental leave
- Health savings account
Quick Apply
12d
Help Desk Analyst
Community Options, Inc. —Dallas, TX
- From $50,000 a year
- Full-time
- Office
- Windows
- Driver's License
- Paid holidays
- Health insurance
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10d
IT Support & Business Systems Analyst
Goliath —Richardson, TX
- Weekends as needed
- Computer Science
- Mid-level
- Windows
- Health savings account
- Dental insurance
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IT Service Desk Analyst - Hybrid Role (Dallas, TX or Florida)
Ernest Health —Mesquite, TX
- Full-time
- Remote
- Microsoft Outlook
- Word processing
- Mid-level
- Wellness program
- Health savings account
11d
IT Support Analyst
The Loan Store, Inc. —Plano, TX
- Full-time
- Ability to walk for extended periods
- Mid-level
- Office
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Support Analyst
Harris Computer Systems —Allen, TX
- $60,000 - $70,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Disability insurance
- Dental insurance
Desktop Support Analyst
CLARK Material Handling Company —Flower Mound, TX
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
Service Desk Analyst II (Weekends)
Netrio —McKinney, TX
- $55,000 - $65,000 a year
- Weekends as needed
- Azure
- Mid-level
- Office
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Desktop Support Analyst II
Catalyst Corporate Fede —Plano, TX
- Full-time
- Mid-level
- Office
- Analysis skills
- Free parking
- AD&D insurance
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Help Desk Analyst
Balfour Beatty —Dallas, TX
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- Health savings account
- Health insurance
10d
IT Application Analyst
McShane Construction Company —Plano, TX
- Computer science
- Computer Science
- High school diploma or GED
- Paid parental leave
- Disability insurance
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4d
IT Operations Analyst - Sponsorship not Available
ViaOne Services —Dallas, TX
- $70,000 - $95,000 a year
- Full-time
- Google Workspace
- Mid-level
- Office
Support Analyst - Tier 1
Central Pyramid —McKinney, TX
- Full-time
- HIPAA
- Office
- Microsoft Office
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IT Help Desk Analyst
Republic Finance —Plano, TX
- Weekends as needed
- Mid-level
- Office
- Windows
- Disability insurance
- Health insurance
IT Support Analyst
Harmony Bank —Garland, TX
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health savings account
- Health insurance
Quick Apply
13d
Service Desk Analyst - (Hybrid in Dallas, TX)
Velocity A Managed Services Company —Dallas, TX
- Bachelor's degree
- US work authorization
- Experience equivalent to degree accepted
- Paid parental leave
- Paid holidays
Technology Support Analyst II
Kirkland and Ellis —Dallas, TX
- Overtime
- Computer Science
- Mid-level
- Windows
Application Support Analyst II: Card Services
Jack Henry & Associates —Allen, TX
- Remote
- Mid-level
- Travel
- Organizational skills
Technical Support Analyst (Hybrid)
Motorola Solutions —Allen, TX
- $50,000 - $58,000 a year
- Full-time
- Background check
- English
- Research
- Paid parental leave
- Employee stock purchase plan
Help Desk Analyst
Daisy Brand LLC —Dallas, TX
- Hybrid work
- Mid-level
- Office
- Windows
- Profit sharing
- Wellness program

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technical support analyst jobs near allen, tx

Desktop Support Analyst - Irving, Texas (Hybrid)

Reprise Financial -
Irving, TX

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Job Details

Full-time
$70,000 - $75,000 a year
12 days ago

Benefits

Paid parental leave
Health savings account
Health insurance
Dental insurance
Work from home
Parental leave
Employee assistance program
Vision insurance
401(k) matching

Qualifications

Jira
Microsoft Word
Endpoint Security
Mobile device support
Power BI
Data visualization software proficiency
Email customer support
Microsoft Outlook
Technical support via phone
PCI
Phone communication
Technical documentation
Incident report management
Triage
Incident management software
In-person customer service
Windows
Incident Escalation
High school diploma or GED
Task prioritization
Desktop (troubleshooting support)
macOS administration
SharePoint
TeamViewer
Customer issue escalation
macOS
UEM
Zoho
Defect tracking tools
Technical support via email

Full Job Description

Reprise Financial is on a mission to simplify the financial journey for our customers, making personal loans accessible and transparent. We leverage technology and a customer-first approach to provide fast, reliable personal loans of up to $25,000, ensuring our clients receive the support they need without hidden fees or complex terms. Our commitment to integrity and clarity allows us to foster trust and empower individuals to take control of their finances.

At Reprise Financial, we foster a workplace built on innovation, collaboration, and kindness. Our mission to simplify the financial journey for our customers inspires us to exceed expectations and make a meaningful impact.

We provide the tools, resources, and support for employees to thrive in a dynamic, customer-focused environment. Transparency, continuous improvement, and open communication drive our culture of trust and excellence, where new ideas are valued, and growth is encouraged.

Join Reprise Financial and be part of a team where your contributions are recognized, and you have the opportunity to innovate, grow, and make a positive difference.

About the role

As a Desktop Support Analyst I, you will be the first point of contact for end-user technology issues across a fleet managed with Microsoft Intune (Windows) and JAMF (Mac), supporting a team that handles roughly 120-150 tickets per week through Jira and Service Desk Plus (Zoho ManageEngine). Given Reprise's ~90% remote workforce, you'll provide remote support primarily via TeamViewer, alongside in-person support at the Irving office, including direct support to senior executives. This is an excellent entry point for building broad technical skills in a fast-paced, service-oriented environment.

Key Responsibilities

Provide first-level support via phone, TeamViewer remote session, email, and in-person for a largely remote workforce.
Troubleshoot Windows and Mac hardware, software, and peripheral issues; escalate complex issues to Desktop Support Analyst II or other teams with complete documentation.
Support and maintain devices enrolled in Intune (Windows) and JAMF (Mac Mobile Device Management), including basic triage of Microsoft Defender for Endpoint alerts before escalating to Desktop Support Analyst II or Security.
Stage, image, and deploy end-user devices, including for onboarding and equipment refresh cycles.
Document all incidents, requests, and resolutions accurately in Jira and Service Desk Plus.
Provide direct support to senior executives and leadership, ensuring a high-touch, responsive experience.
Support onboarding/offboarding processes, conference-room technology, and IT asset inventory tracking.
Follow security, access, and change-management procedures, including data-handling requirements tied to GLBA and PCI-DSS.

Skills, Knowledge, and Expertise

High school diploma or equivalent; associate degree or relevant technical coursework preferred.
2+ years of experience in technical/help desk support or a comparable customer-facing technical role.
Familiarity with Windows and macOS environments and Microsoft 365 applications, including SharePoint Online, Power BI, Word, and Outlook.
Basic understanding of MDM concepts (Intune or JAMF) and remote-support tooling (e.g., TeamViewer).
Comfortable supporting a majority-remote workforce and senior executives with a professional, service-first approach.
Relevant certifications (e.g., CompTIA A+) are a plus; hands-on experience is valued equally.
Strong communication, documentation, and task-prioritization skills.

Location

This position offers a hybrid work arrangement, allowing team members to split their time between our office and remote work. You’ll have the flexibility to work in our office located in Irving, TX while also enjoying the option to work remotely on certain days. This balance promotes collaboration and provides the freedom to choose your ideal work environment. All team members must reside in one of our approved locations by their start date.

Compensation

For this role our salary range is $70,000 to $75,000, depending on relevant experience. This role will also be eligible to receive a variable annual bonus based on both company and individual performance.

Benefits That Support Your Success

Stay Healthy & Happy: Comprehensive medical, dental, and vision coverage, contributions to a Health Savings Account (HSA), and access to an Employee Assistance Program (EAP) to support your mental health and overall well-being.
Secure Your Future: Plan ahead with our 401(k) program, featuring a Safe Harbor Match (100% of the first 3% and 50% of the next 2%).
Time That Works for You: Recharge with accrued time off, company holidays, sick time, and 3 floating holidays—perfect for celebrating your birthday, your dog’s birthday, or just a random Tuesday!
Support for Growing Families: Our 12-week Paid Parental Leave ensures you have the time and support to focus on your family during life’s biggest moments.
Competitive Rewards: Market-driven salary and bonus opportunities ensure your hard work is recognized and rewarded.
Tools for Success: Stay connected and productive with a robust tech package designed to help you deliver your best every day.

Our Core Values

Pursue Excellence: We strive for the highest quality, ensuring our tools and services truly aid in our customers’ success.
Make a Meaningful Impact: We focus on delivering outcomes that genuinely improve financial well-being.
Commit to Innovation: Our innovative approach keeps us at the forefront of providing effective financial tools.
Champion the Customer: We prioritize our customers' financial goals, tailoring our tools to meet their unique needs.
Collaborate with Purpose: Our teamwork drives us to develop superior solutions that empower customers.
Lead with Kindness: Respect and empathy are central to our operations, creating a supportive environment for success.

Equal Employment Opportunity Employer

At Reprise Financial, we are dedicated to fostering an inclusive community where every individual is valued. We are an Equal Employment Opportunity employer—ensuring that all qualified applicants and employees receive consideration for employment without regard to age, race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

We believe that diversity strengthens our organization and drives innovation, and we are committed to creating a workplace that reflects the rich variety of our communities.

Compensation Range: $70K - $75K

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Refine Your Search

technical support analyst jobs in allen, tx

Desktop Support Analyst - Irving, Texas (Hybrid)

Help Desk Analyst

IT Support & Business Systems Analyst

IT Service Desk Analyst - Hybrid Role (Dallas, TX or Florida)

IT Support Analyst

Support Analyst

Desktop Support Analyst

Service Desk Analyst II (Weekends)

Desktop Support Analyst II

Help Desk Analyst

IT Application Analyst

IT Operations Analyst - Sponsorship not Available

Support Analyst - Tier 1

IT Help Desk Analyst

IT Support Analyst

Service Desk Analyst - (Hybrid in Dallas, TX)

Technology Support Analyst II

Application Support Analyst II: Card Services

Technical Support Analyst (Hybrid)

Help Desk Analyst

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