Top 38 Technical support analyst Jobs in Allen, Tx

Service Desk Analyst
Global Data Consultants —McKinney, TX
- On call
- Writing skills
- Mid-level
- 3 years
- Opportunities for advancement
Support Analyst - Tier 1
Central Pyramid —McKinney, TX
- Full-time
- HIPAA
- Office
- Microsoft Office
Quick Apply
Technical Support Analyst (Hybrid)
Motorola Solutions —Allen, TX
- $52,900 - $59,900 a year
- Full-time
- English
- Mid-level
- Windows
- Paid parental leave
- Employee stock purchase plan
6d
Information Technology Analyst
Kimley-Horn —Dallas, TX
- Computer science
- Computer Science
- Office
- Profit sharing
- Health insurance
8h
Application Support Analyst II (Back Office Credit Union)
Jack Henry & Associates —Allen, TX
- $48,350 - $72,450 a year
- Extended hours
- Hybrid work
- Research
- Mid-level
- 2 years
IT Help Desk Analyst
Republic Finance —Plano, TX
- Weekends as needed
- Mid-level
- Office
- Windows
- Disability insurance
- Health insurance
Senior Application Support Analyst (Back Office Lending-Credit Unions)
Jack Henry & Associates —Allen, TX
- $68,700 - $103,150 a year
- Extended hours
- Hybrid work
- 6 years
- Mid-level
- Accounting
Operational Support Analyst
ClinDCast LLC —Plano, TX
- Full-time
- 5 years
- Senior level
- Communication skills
Quick Apply
Tier 1 Application Support Analyst
Willow Bridge Property Company —Dallas, TX
- Full-time
- Computer literacy
- Residential
- Business
- Health insurance
- Dental insurance
1d
Concentra Solutions Analyst II
Concentra —Addison, TX
- Full-time
- 5 years
- Writing skills
- HIPAA
- Commuter assistance
- Disability insurance
8d
Help Desk Analyst L2
Zones —Dallas, TX
- Up to $33.65 an hour
- Full-time
- Google Workspace
- Microsoft Excel
- Microsoft Outlook
- Health insurance
Quick Apply
13d
Service Desk Analyst - (Hybrid in Dallas, TX)
Velocity A Managed Services Company —Dallas, TX
- Bachelor's degree
- Experience equivalent to degree accepted
- In-person
- Paid parental leave
- Paid holidays
IT Help Desk Analyst
Ensign Services —Dallas, TX
- $20 - $22 an hour
- Full-time
- Office
- Windows
- Criminal background check
- Health insurance
- Dental insurance
Quick Apply
Restaurant POS Service Analyst
FoodTec Solutions —Dallas, TX
- $22.00 - $30.25 an hour
- Full-time
- Remote
- Mid-level
- Continuous improvement
- Organizational skills
- Profit sharing
- Paid holidays
Quick Apply
Sr Analyst, Applications Support
ViaPath Technologies —Dallas, TX
- Full-time
- Hybrid work
- 5 years
- Office
- Windows
- Health savings account
- Disability insurance
12d
Help Desk Analyst
HARRIS & HARRIS LTD —Coppell, TX
- $40,000 - $55,000 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Access
- Microsoft Outlook
- Travel reimbursement
- Commuter assistance
Quick Apply
Sr. Product Support Analyst
McKesson —Irving, TX
- $28 - $30 an hour
- 8 hour shift
- Hybrid work
- Mid-level
- Office
- Analysis skills
- Wellness program
- Employee stock purchase plan
Entry Level - After Hours Analyst
Voxai Solutions Inc —Coppell, TX
- $20 - $24 an hour
- Weekends as needed
- Background check
- Writing skills
- Pass drug screening
Quick Apply
Telco Support Tier II Analyst
Ensign Services —Dallas, TX
- $28 - $30 an hour
- Full-time
- Maintenance
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
12d
Epic Application Analyst 1 (Principal Trainer for HIM/Identity)
Baylor Scott & White Health —Dallas, TX
- Mid-level
- Bachelor's degree
- Organizational skills
- Health insurance
- Tuition reimbursement
2d

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technical support analyst jobs near allen, tx

Service Desk Analyst

Global Data Consultants -
McKinney, TX

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Job Details

Benefits

Opportunities for advancement

Qualifications

Knowledge management
Writing skills
High school diploma or GED
AI-driven automation

Full Job Description

Overview:

GDC IT Solutions is looking for a Service Desk Analyst in the McKinney, TX area.

Position Overview:

Position Overview:

The Service Desk Analyst is a critical member of the Information Services Team, delivering exceptional user experience and technical support to all users across Field Support Services (FSC) and Branch locations. As the front-line for technical inquiries, you'll be the first point of contact for resolving user issues.

Responsibilities:

Primary phone taker for technical inquiries (all channels: phone calls, voicemail, chat/text, email).
Actively listen to user concerns and diagnose issues (Tier 1-2 service for FSC and Branch locations across all divisions).
Strive for First Call Resolution (FCR) whenever possible, delivering exceptional customer service through clear communication.
Respond promptly and within determined SLA to all user requests submitted via ITSM tools, email request, chat/text, phone calls, voicemail, and other forms of approved communication.
Utilize AI-powered knowledge management tools and troubleshooting resources to effectively troubleshoot hardware and software issues.
Triage complex issues and escalate to the appropriate team member or resource following established processes and procedures.
Ensure all Service Desk Requests are documented and tracked via Work Orders per established standards.
Follow through on all assigned Work Orders in a timely manner to meet/exceed customer expectations and within established SLA.
Conduct Active Directory end user maintenance (unlocking accounts and password resets).
Follow established standards for deployment of hardware and software.
Troubleshoot and diagnose issues related to mobile devices (phones, tablets) including operating systems, applications, and connectivity.
Assist users with mobile device security and data management.
Collaborate with colleagues across IT for seamless issue resolution.
Assist with Team Projects and travel (up to 25% of the time).
Participate in a balanced after-hours On Call rotation.
Provide training and assistance to teammates where information sharing is needed.
Maintain proven punctuality as defined by management provided schedule.
Maintain knowledge of modern technologies like cloud applications and mobile device management (MDM) solutions.
Stay up to date on best practices and industry standards, such as KCS, ITIL, etc.

Minimum Qualifications:

Education: High school diploma or GED.
Experience:
- Three years of experience in technical support with both remote and in office users.
- Proven ability to leverage AI and knowledge management tools.
Skills:
- Excellent written and verbal communication skills.
- Strong analytical and problem-solving abilities.
- Ability to work independently and prioritize tasks in a fast-paced environment.
- Commitment to continuous learning and staying up to date on technical advancements.

Preferred Experience:

Preferred Experience:

Understanding of KCS principles and practices (preferred).
Microsoft/CompTIA certifications preferred.
HDI certifications preferred.

What We Do:

What We Do:

Working for GDC means you will be at the forefront of the technological world. We are a full-service staffing and Information Technology service company striving to make a difference in our communities by finding, developing, and deploying solutions.

Why Work for GDC?

Cutting Edge Technology and Innovation
Career Growth Opportunities
Employee-Centric Environment
Comprehensive Benefits Package
Holiday and Vacation

Equal Opportunity Workplace:

GDC is an equal opportunity employer and welcomes applicants from all diverse backgrounds to apply. Our goal as an organization is to empower our teams to achieve their personal best and foster their professional growth regardless of race, ancestry, religion, sex, gender, national origin, sexual orientation, age, citizenship, marital status, physical ability or disability, or veteran status.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification forms upon hire.

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Refine Your Search

technical support analyst jobs in allen, tx

Service Desk Analyst

Support Analyst - Tier 1

Technical Support Analyst (Hybrid)

Information Technology Analyst

Application Support Analyst II (Back Office Credit Union)

IT Help Desk Analyst

Senior Application Support Analyst (Back Office Lending-Credit Unions)

Operational Support Analyst

Tier 1 Application Support Analyst

Concentra Solutions Analyst II

Help Desk Analyst L2

Service Desk Analyst - (Hybrid in Dallas, TX)

IT Help Desk Analyst

Restaurant POS Service Analyst

Sr Analyst, Applications Support

Help Desk Analyst

Sr. Product Support Analyst

Entry Level - After Hours Analyst

Telco Support Tier II Analyst

Epic Application Analyst 1 (Principal Trainer for HIM/Identity)

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