Top 9 Network support specialist Jobs in Allentown, Pa

Technical Support Specialist
TWG Security —Emmaus, PA
- $20 - $25 an hour
- Full-time
- Background check
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
10d
Specialist I Solution Center
Lehigh Valley Health Network —Allentown, PA
- Full-time
- Office
- High school diploma or GED
- Analysis skills
3d
Technology Specialist
Carbon Lehigh Intermediate Unit —Schnecksville, PA
- School experience
- Computer science
- Computer Science
Clinical Skills & Simulation Operations Specialist, JCN Lehigh Valley
Thomas Jefferson University and Hospitals —Center Valley, PA
- Weekends as needed
- Laboratory
- Microsoft Excel
- Customer service
- AD&D insurance
- Disability insurance
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Allentown, PA
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Flexible schedule

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Technical Support Specialist

TWG Security -
Emmaus, PA

Quick Apply

Job Details

Full-time
$20 - $25 an hour
10 days ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Customer communication
Interpersonal skills
Field service
IT system monitoring
CCTV
Dispatching
BGP
System performance monitoring

Full Job Description

Position: Technical Support Specialist

Location: Emmaus, PA

Job Type: Full-Time

TWG Security turns passive security systems into proactive ones. Since 2007, we've designed, installed, and serviced integrated enterprise security for organizations across Eastern PA and NJ — recognized by Inc. 5000 and Lehigh Valley Business as one of the fastest-growing companies in our industry and region. We partner with Motorola Solutions/Avigilon, Verkada, Axis, Network Optix, Genea, Peplink, and Software House to give clients big-player capability with local, face-to-face service.

We're looking for a motivated, knowledgeable Technical Support Specialist to be the first line of support for our enterprise-wide physical security systems — triaging inbound tickets, troubleshooting issues, and dispatching field staff to keep every client system running. You'll serve as a key member of our service engineering team, providing the day-to-day technical support that keeps our clients' people, facilities, and assets protected.

Local commutable candidates to the Lehigh Valley, PA Only (No 3 party applications)

Primary Duties and Responsibilities

Answer inbound technical support requests and serve as the primary point of contact for initial customer response upon ticket submission, providing first-line troubleshooting and ensuring timely acknowledgment and clear expectations for resolution
Triage and disseminate incoming service tickets, assigning them to the appropriate technical resources based on skill set, location, and urgency
Schedule and dispatch field technicians for on-site appointments, coordinating directly with customers to confirm availability and access while ensuring the highest level of customer satisfaction
Troubleshoot, diagnose, and resolve hardware, software, and network/system problems, including troubleshooting and programming of commercial access control, IP CCTV, wireless network, and intrusion detection systems
Configure and install network devices and services, including routers, switches, firewalls, load balancers, VPN, and QoS
Monitor network performance and system resource utilization, performing maintenance, upgrades (service packs, patches, hot fixes, security configurations), disaster recovery operations, and data backups to maintain maximum availability, reliability, and capacity
Assist technicians, project managers, and post-sales engineering with technical support, issue resolution, and redesigns as needed
Maintain detailed, accurate configuration management documentation for client sites, and ensure all service communication and documentation is complete and accurate
Cultivate client relationships into long-term partnerships, and contribute to a healthy, positive team culture
Complete internal projects and other duties as assigned by company management

Qualifications

3+ years of IT technical experience, including IP networking (TCP/IP), switching, firewalls, Microsoft and Linux platforms, storage arrays/SAN-NAS technologies, wireless infrastructure, and various network types (LAN, WAN, WLAN, VoIP)
Understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS) and the OSI/TCP-IP model
Strong understanding of network infrastructure and hardware, with the ability to troubleshoot devices such as wireless access points, firewalls, routers, switches, and controllers
Hands-on experience with monitoring, network diagnostic, and network analytics tools
Ability to create, read, and interpret network diagrams, wiring schematics, and blueprints for design, planning, and documentation of communication systems, and to provide detailed information for hardware and software selection
Strong analytical, mechanical, and problem-solving skills, with the ability to think through problems and visualize solutions
Ability to quickly learn new or unfamiliar technologies through self-directed research, continuing education, and professional development (e.g., conferences, industry publications)
A self-starter able to work independently or as part of a team, comfortable interacting with all levels of staff within and outside the organization
Excellent verbal and written communication, organizational, and multi-tasking skills in a fast-paced environment
Preferred Qualifications:
Previous experience in IT, security, or systems support — such as network administration or Access Control & CCTV systems in a commercial environment

Work Environment & Physical Demands

Regular and Timely Attendance
Full-time position with standard working hours
Must be able to stand or sit for long periods of time (up to 4 hours)
Comfortable using computers, tablets, and mobile applications as part of daily workflow
Must pass initial and random substance abuse tests & background checks

Compensation & Benefits

$20.00 - $25.00 per hour, based on experience and qualifications
Company 401k with a 100% match on the first 6% of contributions
Medical, Dental & Vision Benefits
Flexible vacation / paid time off (subject to company policy)
Salary increases based on job performance, ability to handle increasing levels of responsibility, completion of relevant manufacturer certifications, and overall state of the company
Professional development plan designed to help you achieve your professional goals

Pay: $20.00 - $25.00 per hour

Benefits:

401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Ability to Commute:

Emmaus, PA 18049 (Required)

Work Location: In person

Quick Apply

Refine Your Search

network support specialist jobs in allentown, pa

Technical Support Specialist

Specialist I Solution Center

Technology Specialist

Clinical Skills & Simulation Operations Specialist, JCN Lehigh Valley

Seasonal, Operations Technical Specialist (Part Time)

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