Top 68 Technical analyst Jobs in Allentown, Pa

Service Operations Analyst
Lutron Electronics Co., Inc —Center Valley, PA
- Urgently hiring
- 5 years
- Office
- Analysis skills
Forecast Analyst
Lutron Electronics Co., Inc —Coopersburg, PA
- Full-time
- Mid-level
- Office
- 3 years
Financial Analyst
Lutron Electronics Co., Inc —Coopersburg, PA
- Urgently hiring
- Research
- Mid-level
- Office
Security Operations Analyst
ABARTA Coca-Cola Beverages —Bethlehem, PA
- Hybrid work
- Background check
- Pass drug screening
- Mid-level
11d
IT Support Analyst
ABARTA Coca-Cola Beverages —Bethlehem, PA
- Weekends as needed
- Background check
- Pass drug screening
- Mid-level
1d
HCMS Analyst
St. Luke's University Health Network —Allentown, PA
- Full-time
- Remote
- Computer science
- Computer Science
- Mid-level
Customer Support Services Analyst
St. Luke's University Health Network —Allentown, PA
- Full-time
- Computer Science
- Mid-level
- High school diploma or GED
Security Operations Analyst
ABARTA Coca-Cola Bev LLC —Bethlehem, PA
- Hybrid work
- Background check
- Pass drug screening
- Mid-level
11d
Indirect Tax Senior Analyst
Lutron Electronics Co., Inc —Coopersburg, PA
- Full-time
- Microsoft Excel
- Mid-level
- Office
Senior Quantitative Analyst - AI Trainer
DataAnnotation —Pennsylvania
- $50 - $100 an hour
- Part-time
- Remote
- Computer Science
- English
- Mid-level
- Flexible schedule
Quick Apply
Cybersecurity Analyst - AI Trainer
DataAnnotation —Pennsylvania
- $50 - $100 an hour
- Part-time
- Remote
- English
- Mid-level
- Bachelor's degree
- Flexible schedule
Quick Apply
Military Service - U.S. Air National Guard, Cryptologic Analyst and Reporter
Military Service - U.S. Air National Guard Recruiting —Pennsylvania
- From $50,000 a year
- Full-time
- High school diploma or GED
- Entry level
- Health insurance
IT Support Analyst
ABARTA Coca-Cola Bev LLC —Bethlehem, PA
- Weekends as needed
- Background check
- Pass drug screening
- Mid-level
1d
Purchase Order Analyst - Capital Equipment
B. BRAUN MEDICAL (US) INC —Allentown, PA
- $55,000 - $60,000 a year
- Hybrid work
- Mid-level
- Office
- High school diploma or GED
- Health insurance
- 401(k)
Service Desk Analyst II, Brewery
The Boston Beer Company —Breinigsville, PA
- $65,000 - $120,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Wellness program
- Employee stock purchase plan
Quick Apply
10d
Analyst ERP & Corporate Applications
Lehigh Valley Health Network —Allentown, PA
- Full-time
- ERP systems
- Mid-level
- Office
Business Intelligence Analyst III
Guardian Life Insurance Company —Bethlehem, PA
- $68,970 - $113,310 a year
- Email
- Research
- SQL
- Continuous improvement
Associate Product Analyst
Orbweaver —Bethlehem, PA
- $55,000 - $75,000 a year
- Full-time
- Hybrid work
- No experience needed
- SQL
- Product management
- Health insurance
- Dental insurance
Quick Apply
3h
Senior Analyst ERP & Corporate Applications
Lehigh Valley Health Network —Allentown, PA
- Full-time
- Remote
- ERP systems
- Mid-level
- High school diploma or GED
Institutional Research Analyst
Lehigh Carbon Community College —Schnecksville, PA
- $48,054 - $65,790 a year
- Full-time
- Computer Science
- Customer service
- Mid-level
- Paid holidays
- Health insurance

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technical analyst jobs near allentown, pa

Service Operations Analyst

Lutron Electronics Co., Inc -
Center Valley, PA

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Job Details

Full-time

Qualifications

Data visualization software proficiency
Business intelligence report generation
Business intelligence tools
Bachelor's degree
Customer support

Full Job Description

Overview:

Lutron has an immediate opening for a Service Operations Analyst to support our Service Organization at the Annex office location in Center Valley, PA. This role will provide leadership with actionable, data-backed insights to improve organizational performance (customer experience and service effectiveness). This role focuses on removing customer friction, improving service quality, and enabling customer self-service by operationalizing analytics into quality improvement projects and intuitive self-service initiatives. This is a newly created position designed to support growth and elevate service delivery.

Responsibilities:

Deliver actionable, data-driven insights to leadership to enhance service performance and decision-making.
Analyze customer interactions, sentiment, and behavior to identify friction points and unmet needs.
Prioritize improvement initiatives based on customer sentiment and business impact.
Identify and analyze frequent customer support needs and trends to inform service strategies.
Translate analytics into operational improvements, including quality initiatives and self-service solutions.
Analyze cost-of-service data to identify opportunities for efficiency and quality improvements.
Partner closely with Service Technology and Data Science teams to build and leverage data infrastructure.
Support initiatives that make it easier for customers to find answers and resolve issues efficiently reducing unnecessary contacts as a result of improved clarity and experience.
Present insights and recommendations clearly to stakeholders at various levels.

Qualifications:

Bachelors degree required.
Minimum cumulative 3.00 GPA required.
Minimum 5 years work experience in service operations, customer support required. analytics/business insights, or a related field required.
Demonstrated experience with tools like Power BI, advanced Excel, etc. required.
Proven skill in leveraging customer sentiment analysis and cost-of-service modeling to prioritize initiatives based on business impact, effort, and customer experience preferred.

Lutron Electronics’ position as the worldwide leader in innovative lighting control and shading solutions has enabled consistent, annual growth. Our company has cultivated a reputation of unsurpassed quality, a broad range of technologies and product offerings, and a strong commitment to servicing our worldwide customers. This has allowed the company to invest in developing new technologies and services, expand our technical capabilities and global presence, and to find and retain the best talent. Build your career with Lutron where you will enjoy competitive compensation and benefits while exploring many options for continued growth and education. Make a difference every day in our dynamic, people-centric, technology-driven organization. For more information, view our website at www.lutron.com.

Lutron Electronics is an Equal Opportunity – Affirmative Action – Employer. We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability or genetics

#LEC1

#LI-TJ1

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Refine Your Search

technical analyst jobs in allentown, pa

Service Operations Analyst

Forecast Analyst

Financial Analyst

Security Operations Analyst

IT Support Analyst

HCMS Analyst

Customer Support Services Analyst

Security Operations Analyst

Indirect Tax Senior Analyst

Senior Quantitative Analyst - AI Trainer

Cybersecurity Analyst - AI Trainer

Military Service - U.S. Air National Guard, Cryptologic Analyst and Reporter

IT Support Analyst

Purchase Order Analyst - Capital Equipment

Service Desk Analyst II, Brewery

Analyst ERP & Corporate Applications

Business Intelligence Analyst III

Associate Product Analyst

Senior Analyst ERP & Corporate Applications

Institutional Research Analyst

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