Top 53 Claims representative Jobs in Allentown Pa

Customer Experience Representative II
Intigral Inc —Quakertown, PA
- Full-time
- Mid-level
- High school diploma or GED
- Communication skills
Quick Apply
Licensed Insurance Customer Service
State Farm Agency - Easton, PA —Easton, PA
- $40,000 - $75,000 a year
- Full-time
- Office
- In-person
- Communication skills
- Paid time off
- Opportunities for advancement
Quick Apply
3d
Client Service Representative
Paychex —Allentown, PA
- $20 an hour
- Full-time
- Bachelor's degree
- Entry level
- Paid holidays
- Health insurance
Patient Billing Representative
Five Star Call Centers —Allentown, PA
- $14 an hour
- Full-time
- Remote
- Background check
- HIPAA
- English
- Paid training
9d
Customer Service Representative - State Farm Agent Team Member
Kaye-Ann Brown-Barrett - State Farm Agent —Whitehall Township, PA
- $45,000 - $60,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Paid holidays
- Health insurance
Quick Apply
Employee Benefits Producer
Brown & Brown —Bethlehem, PA
- Full-time
- Mid-level
- 3 years
- Bachelor's degree
- Employee stock purchase plan
- Paid holidays
Patient Access Representative (Part Time, Days)
St. Luke's University Health Network —Bethlehem, PA
- Part-time
- Computer literacy
- Administrative experience
- High school diploma or GED
Patient Access Representative (Per Diem)
St. Luke's University Health Network —Allentown, PA
- Part-time
- Computer literacy
- Administrative experience
- High school diploma or GED
Patient Services Representative
Good Shepherd Rehabilitation Network —Allentown, PA
- Evening shift
- Office
- Administrative experience
- High school diploma or GED
Insurance Verification Specialist / Specialty Billing Representative
Mid Atlantic Retina —Bethlehem, PA
- Overtime
- Mid-level
- Conflict management
- Paid holidays
- Vision insurance
Quick Apply
2d
Patient Access Representative - Part Time Days
St. Luke's University Health Network —Easton, PA
- Part-time
- Computer literacy
- High school diploma or GED
- Travel
Customer Service Representative - State Farm Agent Team Member
Christine Moscaritolo - State Farm Agent —Allentown, PA
- $45,000 - $65,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Paid time off
- 401(k) matching
Quick Apply
Multi-Line Representative - State Farm Agent Team Member
Kaye-Ann Brown-Barrett - State Farm Agent —Whitehall Township, PA
- $50,000 - $70,000 a year
- Full-time
- Office
- Organizational skills
- Communication skills
- Paid holidays
- Health insurance
Quick Apply
Customer Service Representative
State Farm Agency - Easton, PA —Easton, PA
- $40,000 - $75,000 a year
- Full-time
- No experience needed
- Office
- Communication skills
- Paid time off
- Opportunities for advancement
Quick Apply
Multi-Line Representative - State Farm Agent Team Member
Debbie Beach - State Farm Agent —Bethlehem, PA
- $20 - $25 an hour
- Full-time
- Office
- Organizational skills
- Communication skills
- Paid time off
- Opportunities for advancement
Quick Apply
ED Patient Access Representative (Full Time, Evenings)
St. Luke's University Health Network —Allentown, PA
- Full-time
- Computer literacy
- Mid-level
- Administrative experience
11d
Insurance Account Representative - State Farm Agent Team Member
Jim Gardner - State Farm Agent —Hellertown, PA
- $40,000 - $60,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Personal Lines Account Manager
Community Financial System, Inc. —Bethlehem, PA
- $22.60 - $33.93 an hour
- Full-time
- Hybrid work
- 18 years or older
- Word processing
- Mid-level
- Paid holidays
- Health insurance
10d
Patient Access Representative (Part Time, Evenings)
St. Luke's University Health Network —Easton, PA
- Part-time
- Computer literacy
- Administrative experience
- High school diploma or GED
Patient Access Representative (Full Time, Nights)
St. Luke's University Health Network —Easton, PA
- Full-time
- Computer literacy
- Administrative experience
- High school diploma or GED

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Customer Experience Representative II

Intigral Inc -
Quakertown, PA

Quick Apply

Job Details

Full-time

Qualifications

Customer communication
Incident Escalation
High school diploma or GED
Managing clients in a customer support role

Full Job Description

Description:

The Customer Experience Representative II is a senior customer service role responsible for supporting daily customer service operations for custom insulating glass orders. This position manages order entry, customer communication, schedule changes, production support, quality-related requests, shipping coordination, customer reporting, and new customer onboarding.

This role works closely with Scheduling, Manufacturing, Quality, Shipping, Sales, and Systems to ensure accurate order processing, timely customer support, and professional communication throughout the full order lifecycle. The Customer Experience Representative II is expected to take ownership of complex customer needs, support customer-facing meetings, and assist with reporting used to measure service performance and account activity.

Order Management and Customer Support

· Review and respond to daily customer service emails, including late-order updates and new due date communication.· Manage customer inquiries related to order changes, cancellations, expedites, and order status requests.· Process requests to mark orders with PR or QAT designations as needed.· Identify walk units requiring expedited handling and coordinate with operations for walk truck shipments.· Prepare customer quotes and support quote follow-up.· Provide professional and timely follow-up on customer concerns, order questions, and service requests.· Train customers on WEB and ROE order entry tools.· Set up new customer accounts and support the customer onboarding process.· Participate in weekly customer-facing meetings as needed.

Order Entry and System Processing

· Import customer orders into the system and complete manual order entry when required.· Manage WOC (Waiting on Customer) holds for issues such as spacer changes, max glass restrictions, missing information, or other production constraints.· Batch orders appropriately to support production flow.· Audit manual entry for accuracy and completeness.· Review FTP folders daily to verify file receipt and processing.· Work with Systems and internal departments to resolve order processing issues.

Production and Manufacturing Support

· Prepare open-order details and customer priority information for production meetings.· Attend manufacturing meetings and communicate customer priorities, constraints, and changes.· Coordinate with Scheduling and Production regarding late orders, holds, remakes, and exceptions.· Support department planning for vacation coverage, backup responsibilities, and holiday schedules.· Communicate production-related impacts to customers in a clear and professional manner.

Quality, Warranty, and Reporting

· Audit hold policies and ensure compliance with internal procedures.· Review exception reports and follow up on required actions.· Track and report operational and customer service metrics.· Mark units older than one month with a PR designation, as required.· Review multiple remake reports and support remake communication and processing.· Manage warranty reports, denied claims, and warranty research.· Investigate customer issues and gather supporting documentation for internal review.· Maintain accurate records to support communication, accountability, and follow-up.

Shipping and Logistics Coordination

· Coordinate truck pickups and customer pickup requests.· Communicate shipping status and special handling needs with Shipping and Scheduling.· Support customer delivery planning and transportation communication.· Assist with customer communication regarding missed shipments, partial shipments, and updated delivery timing.

Sales Reporting and Account Support

· Prepare and maintain customer scorecards.· Support Quarterly Business Review preparation.· Assist with stocking program tracking and communication.· Support customer forecast collection and reporting.· Provide account-level reporting to Sales and internal leadership as needed.· Coordinate with Scheduling, Manufacturing, Quality, Shipping, Sales, and Systems to resolve issues and support customer needs.· Monitor open orders, exceptions, aging items, remakes, and warranty-related activity to ensure timely follow-up.· Assist with warranty questions, claim research, denied claims, and supporting documentation.· Coordinate customer pickups, truck scheduling, and shipping-related communication.· Prepare customer scorecards, sales reports, forecast information, stocking program updates, and Quarterly Business Review support.· Maintain accurate records, reports, and documentation.

Requirements:

Required Skills/Abilities:

Knowledge of custom-order manufacturing processes.
Experience handling production-related communication, delivery schedules, and customer order changes.
Ability to remain professional and calm when managing urgent requests or customer concerns.
Strong communication, organizational and follow-up skills.
Ability to support customer meetings, reporting, and account-level communication.
Ability to identify issues, escalate appropriately, and help drive resolution.

Education and/or Experience:

High school diploma or equivalent

A minimum of 3 to 5 years of or order entry/customer service experience in Production based business environment requested.

Quick Apply

Refine Your Search

claims representative jobs in allentown pa

Customer Experience Representative II

Licensed Insurance Customer Service

Client Service Representative

Patient Billing Representative

Customer Service Representative - State Farm Agent Team Member

Employee Benefits Producer

Patient Access Representative (Part Time, Days)

Patient Access Representative (Per Diem)

Patient Services Representative

Insurance Verification Specialist / Specialty Billing Representative

Patient Access Representative - Part Time Days

Customer Service Representative - State Farm Agent Team Member

Multi-Line Representative - State Farm Agent Team Member

Customer Service Representative

Multi-Line Representative - State Farm Agent Team Member

ED Patient Access Representative (Full Time, Evenings)

Insurance Account Representative - State Farm Agent Team Member

Personal Lines Account Manager

Patient Access Representative (Part Time, Evenings)

Patient Access Representative (Full Time, Nights)

I want to receive the latest job alert for claims representative in allentown pa

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Order Management and Customer Support

Order Entry and System Processing

Production and Manufacturing Support

Quality, Warranty, and Reporting

Shipping and Logistics Coordination

Sales Reporting and Account Support

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