Top 33 Level it help desk Jobs in Allentown Pa

HELP DESK ANALYST
City of Allentown —Allentown, PA
- $57,150.29 a year
- Mid-level
- Ability to lift 75 pounds
- Communication skills
4d
Anticipated Technology Technician
Northampton Area School District —Northampton, PA
- School experience
- Current TB test
- Computer literacy
4d
Service Desk Analyst, Brewery
The Boston Beer Company —Breinigsville, PA
- $25.96 - $45.67 an hour
- Full-time
- Office
- Continuous improvement
- Fair chance
- Wellness program
- Employee stock purchase plan
Quick Apply
Store Manager
dd's Discounts Stores —Whitehall Township, PA
- Weekends as needed
- 5 years
- Merchandising
- English
Cashier Team Member (Front End Service) - Part Time
Whole Foods Market —Allentown, PA
- $17.00 - $25.40 an hour
- 8 hour shift
- Basic math
- Ability to lift 50 pounds
- Organizational skills
- Store discount
- Paid time off
Revenue Cycle Operational Improvement Specialist
St. Luke's University Health Network —Allentown, PA
- Full-time
- Hybrid work
- Medical office experience
- Public speaking
- Mid-level
5d
Patient Care Concierge
College Hill Dental Group —Easton, PA
- $22 - $26 an hour
- Full-time
- Dental office
- Communication skills
- Entry level
- Paid holidays
- Health insurance
Quick Apply
Overnight Front Desk Associate
Planet Fitness —Whitehall Township, PA
- Part-time
- 18 years or older
- Computer literacy
- Computer skills
- Paid holidays
- Health insurance
Client Service Representative/Vet Assistant
VCA Animal Hospitals —Bethlehem, PA
- Full-time
- Blood sampling
- 1 year
- Communication skills
- Health insurance
- Dental insurance
Service Manager
ChristoIT —Harleysville, PA
- $90,000 - $100,000 a year
- 8 hour shift
- Hybrid work
- Sales
- Senior level
- Leadership
- Health insurance
- Dental insurance
Night Guest Laundry Attend-PT-102020
ESA Management, LLC —Bethlehem, PA
- $16 an hour
- Part-time
- Basic math
- English
- Hotel
- 401(k)
- Employee assistance program
Quick Apply
Reservations Team Member - PT
Bear Creek Mountain Resort —Macungie, PA
- Part-time
- Microsoft Word
- 18 years or older
- Basic math
- 401(k)
- Employee discount
Front Desk Associate
Planet Fitness —Whitehall Township, PA
- Part-time
- 18 years or older
- Computer literacy
- Computer skills
- Paid holidays
- Health insurance
Retail Media Specialist
Crayola LLC —Easton, PA
- Full-time
- Marketing
- Mid-level
- Analysis skills
- Health insurance
- 401(k)
Senior Data Integrity Specialist
Sharp Clinical Services —Allentown, PA
- Full-time
- Office
- Senior level
- 4 years
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Bethlehem, PA
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
Quick Apply
Senior Financial Analyst - FP&A
Clear Channel Outdoor —Allentown, PA
- Full-time
- Hybrid work
- Microsoft Outlook
- Research
- Mid-level
Technical Support Representative - Gilbertsville, PA
Gateway Ticketing Systems —Gilbertsville, PA
- Weekends as needed
- Microsoft Outlook
- Office
- Travel
Quick Apply
General Manager - Polymer Center
Republic Services —Allentown, PA
- Full-time
- 5 years
- Laboratory experience
- Travel
- AD&D insurance
- Employee stock purchase plan
Graduate Resident Director (GRD)
Northampton Community College —Bethlehem, PA
- Part-time
- Mid-level
- Office
- Residential

I want to receive the latest job alert for level it help desk in allentown pa

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

level it help desk jobs near allentown pa

HELP DESK ANALYST

City of Allentown -
Allentown, PA

Apply Now

Job Details

$57,150.29 a year
4 days ago

Qualifications

Distributed file systems
Computer hardware
Desktop (troubleshooting support)
IP networking

Full Job Description

JOB DESCRIPTION

Title: Help Desk Analyst
Department: Information Systems
Revised: 11/5/2025
Grade Number: S06
Union: No

Help Desk Job Summary
We are seeking a detail-oriented, thorough, and organized help desk employee to join our growing team. In this position, you will be responsible for providing technical assistance and support to clients with computer systems, hardware, or software issues. You will also respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.

Supervision Received
The Desktop Support Specialist works under the direction of the Infrastructure manager.
Help Desk Duties and Responsibilities

Monitor and respond quickly and effectively to requests received through the IT helpdesk.

Respond to customer queries by phone and email.

Create step-by-step training material with screenshots for clients.

Provide technical assistance and support for incoming concerns and issues related to systems, software and hardware.

Document internal procedures.

Maintain daily performance of computer systems.

Ask educated questions and listen to customers to determine root cause of issues.

Work through the problem-solving process with customers, empowering them to do the same in the future.

Run diagnostic problems to resolve problems.

Clean up computers.

Train incoming staff.

Report significant and recurring issues to the tier-2 support team.

Resolve technical problems with Local Area Networks (LA), Wide Area Networks (WAN), and other systems.

Collect feedback to determine patterns and issues such that they can be resolved, or FAQs can be provided to customer to ease in troubleshooting.

Requirements and Qualifications

Proven experience as a Help Desk Technician or other customer service role.

Ability to diagnose and resolve basic computer/technical issues.

Excellent communication skills.

Understanding of DHCP, TCP/IP, WINS, DFS, VPN.

Understands the design of consistent network-wide file system layouts.

Provide quality and effective customer service with courtesy and understanding to our customers, citizens, and internal departments.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is constantly required to sit and talk or hear. The employee is required to walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms.
The employee must occasionally lift and/or move up to _75_ pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet.

Selection Guidelines
Formal application, rating of education and experience; oral interview and reference check; job related tests may be required.
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Apply Now

Refine Your Search

level it help desk jobs in allentown pa

HELP DESK ANALYST

Anticipated Technology Technician

Service Desk Analyst, Brewery

Store Manager

Cashier Team Member (Front End Service) - Part Time

Revenue Cycle Operational Improvement Specialist

Patient Care Concierge

Overnight Front Desk Associate

Client Service Representative/Vet Assistant

Service Manager

Night Guest Laundry Attend-PT-102020

Reservations Team Member - PT

Front Desk Associate

Retail Media Specialist

Senior Data Integrity Specialist

Now Hiring IT and Telecom Field Technicians

Senior Financial Analyst - FP&A

Technical Support Representative - Gilbertsville, PA

General Manager - Polymer Center

Graduate Resident Director (GRD)

I want to receive the latest job alert for level it help desk in allentown pa

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected