Senior Technical Support Engineer Cryogenic Systems
Job Title: Senior Technical Support Engineer - Cryogenic Systems
Location: Allentown, PA (Hybrid schedule) 10% travel
Compensation: $90k-$110k/yr DOE
Requirements: AS/BS in Engineering 5+ years exp in field services, technical support, engineering sales or applications, exp with equipment troubleshooting, vacuum or gas systems, compressors
Position Overview
We are seeking a Senior Technical Support Engineer specializing in cryogenic systems to provide advanced technical support, troubleshooting, and field service for high-reliability cryogenic and industrial gas equipment. The role combines remote diagnostics, customer-facing problem resolution, and hands-on field work to ensure uptime, safe operation, and optimized performance of cryogenic and related pressure and vacuum systems. The ideal candidate is a proven service engineer with strong fault-finding skills, technical communication ability, and experience supporting complex mechanical and electromechanical equipment.
Key Responsibilities
-
Act as the primary technical contact for customers
-
Troubleshoot cryogenic equipment (compressors, cryopumps, vacuum systems)
-
Walk customers through diagnostics and fixes (phone/video)
-
Identify root causes and escalate complex issues to engineering
-
Document cases and track recurring issues
-
Support product, service, and engineering teams
Qualifications
-
Associates or Bachelors Degree in Mechanical Engineering, Electrical Engineering, Engineering Technology, or equivalent practical experience (Associates with strong field background considered).
-
5+ years of hands-on experience as a Service Engineer or Technical Support Engineer supporting industrial equipment; experience with cryogenics or industrial gas systems strongly preferred.
-
Demonstrated expertise in technical support, equipment troubleshooting, and on-site service work.
-
Strong diagnostic skills with experience reading schematics, using test equipment, and performing root-cause analysis.
-
Customer-facing experience including training customers and working directly at customer sites; excellent verbal and written communication skills.
-
Proficiency with CRM systems, MS Office, and service reporting tools.
-
Ability to travel regularly for field service and to work flexible hours as required for customer support and field deployments.
-
Familiarity with safety standards and safe handling procedures for cryogenic fluids and compressed gases.
Nice-to-have skills:
-
Field Support, Field Service, Mechanical, Vacuum Systems, Electromechanical, Compressors, Gas/industrial gas systems, diagnostics, Pressure Systems, applications engineering, schematics interpretation, test equipment proficiency, cryogenics experience, technical sales support experience.
Benefits
-
Competitive salary
-
Health
-
Dental
-
Vision
-
Disability
-
Retirement / 401k & Roth Plans
-
Career growth
-
Continued Training & Development
-
and more
- For this position, you must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa. This job was first posted by CyberCoders on 07/18/2026 and applications will be accepted on an ongoing basis until the position is filled or closed.Everforth CyberCoders is proud to be an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. Our hiring process includes AI screening for keywords and minimum qualifications, and a virtual recruiter as part of the application process. A human recruiter reviews all results. Click here for details on our virtual recruiter . Everforth CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. Everforth CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. Individuals needing special assistance or an accommodation while seeking employment can contact a member of our Human Resources team at
[email protected] to make arrangements.
