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Technical Services Manager - Aluminum & Ferrous

EG Professional
Canton, OH

Quick Apply

Job Details

7 days ago

Qualifications

Statistics
Technical engineering
Hardness testers
Content creation for technical audiences
Technical documentation
Materials engineering within manufacturing
Statistical Process Control
Technical writing within manufacturing
Project management in manufacturing
Manufacturing facility
Statistical analysis
Bachelor's degree
Quality assurance within automotive industry
Treating (manufacturing process)

Full Job Description

Technical Services Manager – Ferrous & Aluminum

Location: Canton, OH (or MI/WI)

Work Arrangement: On-Site/remote

About This Opportunity

We're seeking a Technical Services Manager – Ferrous & Aluminum to lead technical support and quality performance across our processing operations. In this pivotal role, you'll partner closely with Sales and Operations teams to deliver metallurgical expertise, resolve complex customer issues, enhance quality systems, and drive business growth. Based at our ferrous and aluminum processing facility in Michigan, Wisconsin, or Ohio, you'll be instrumental in elevating customer satisfaction, ensuring process consistency, developing our team, and championing continuous improvement across our manufacturing quality systems.

Key Responsibilities

Serve as the primary technical resource for the Sales Team and support customer-facing technical discussions with confidence and expertise
Establish processing parameters for new and existing work using customer specifications, drawings, and purchase orders
Investigate rejected work and customer concerns through comprehensive metallurgical analysis, documentation review, and corrective action follow-up
Lead employee training in Statistical Process Control (SPC), inspection methods, recordkeeping, and heat-treating fundamentals
Maintain quality records, procedures, control plans, and metallurgical reports in accordance with quality system requirements
Monitor quality trends and identify opportunities for process improvement across plant operations
Support customers with product quality issues, prototype requests, and special technical needs
Ensure compliance with safety, environmental, and plant quality standards; travel 10–15% as needed

Required Qualifications

Bachelor's degree in Metallurgy, Materials Science, or a related field
Five or more years of manufacturing experience or an equivalent combination of education and experience
Strong knowledge of heat-treating principles, hardness testing, microstructural analysis, and statistical process control
Strong knowledge of quality systems and standards, including ISO 9001, IATF 16949, CQI-9, CQI-12, and NADCAP
Ability to design and manage quality assurance systems in a manufacturing environment
Strong communication, interpersonal, technical writing, and project management skills
Ability to apply engineering and metallurgical principles to quality and process decisions

Preferred Qualifications

Experience in ferrous and aluminum processing
Proficiency in Microsoft Office; Plex ERP experience
Proven track record of leading quality improvement initiatives

What You'll Bring

You're a technical leader with deep metallurgical knowledge and a passion for quality excellence. You excel at translating complex technical concepts into actionable solutions, building strong relationships across departments, and inspiring teams to achieve higher standards. Your analytical mindset, combined with your ability to communicate effectively with both technical and non-technical audiences, makes you an ideal fit for this role. You thrive in a collaborative environment and are committed to continuous learning and improvement.

Ready to Make an Impact?

If you're an experienced technical professional ready to lead quality and process excellence in a dynamic manufacturing environment, we'd love to hear from you. Apply today to join our team in Michigan, Wisconsin, or Ohio.

Quick Apply

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Technical Services Manager - Aluminum & Ferrous

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Technical Services Manager – Ferrous & Aluminum

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