RENEW/Concierge Medical Assistant
This position will sit out of Shelby Township location
Company Overview
At DOCS Dermatology Group, we are not just one of the largest dermatology practices in the nation; we are a dedicated community passionate about skin health! With more than 200 providers across 20 practice brands and 100+ locations in 10 states, we’ve been transforming the lives of our patients for more than 40 years. Our mission is clear: to prioritize our patients with outstanding medical, surgical, and cosmetic dermatology services, all delivered in a friendly, convenient, and compassionate environment.
Job Summary
The RENEW Medical Assistant is a cornerstone of the patient experience in an elevated, concierge-style longevity practice. Working in close collaboration with the physician, physician Assistant, and Patient Coordinator, the Medical Assistant guides patients through every stage of their 12-month journey: intake, assessment, diagnostics, procedural support, triage, and care coordination. This role is ideal for a Medical Assistant with experience in aesthetics, wellness, or hormone replacement therapy who is energized by a collaborative, team-based environment, brings a growth mindset, and wants to help build the future of regenerative aesthetics.
Key Responsibilities:
Patient Experience & Intake
- Conduct patient intake, including health history review, medication and supplement reconciliation, and documentation in the EMR.
- Deliver a warm, white-glove patient experience consistent with RENEW's concierge standard at every touchpoint.
- Lead recurring wellness visits, reinforcing each patient's personalized plan and tracking progress toward goals.
- Clinical Assessments & Diagnostics
- Obtain and document vital signs.
- Perform body composition analysis (SECA) and grip strength testing.
- Capture VISIA facial skin analysis imaging.
- Perform phlebotomy with a high degree of proficiency; collect, label, and process specimens for standard and advanced functional lab panels.
Procedural Support
- Prepare treatment rooms and assist with setup, reconstitution, and mixing of regenerative aesthetic products (e.g., Sculptra, hyperdilute Radiesse, PRP/PDGF) under physician direction.
- Assist the physician and PA during procedures and support post-procedure patient care and education.
- Maintain inventory, sterilization, and safety standards for all clinical supplies and equipment.
Triage & Care Coordination
- Triage patient questions regarding hormone therapy, supplements, and peptides using clinical judgment and physician-approved protocols, escalating to the PA or physician when indicated.
- Coordinate care across the patient journey: lab draws, follow-up visits, results review scheduling, and program milestones, ensuring every patient stays on track.
- Provide patient education on protocols, pre- and post-procedure care, and lifestyle recommendations within the approved education library.
- Partner with the patient coordinator and clinical team to continuously improve workflows and the overall patient experience.
Scope of Practice:
This role practices under physician supervision. The Medical Assistant does not perform injections of PRP, fillers, or biostimulators; all injectable procedures are performed by the physician or physician Assistant. Triage and patient education are delivered per physician-approved protocols, with clear escalation pathways for clinical decision-making.
Minimum Qualifications:
- Proficiency in phlebotomy and specimen handling. (required)
- BLS Certification required
- Strong clinical documentation skills and comfort with EMR systems. (required)
- Thorough understanding of HIPAA and patient privacy standards. (required)
- Experience in aesthetics, medical spa, dermatology, wellness, functional medicine, or hormone replacement therapy. (preferred)
- Familiarity with body composition analysis, skin imaging, or longevity-focused diagnostics. (preferred)
- Experience in a concierge, membership-based, or cash-pay practice model. (preferred)
Physical Demands:
- Standing or walking for extended periods of time.
- Ability to periodically lift objects or equipment up to 35 lbs.
- Moderate pushing, pulling, and reaching to prepare and turn over treatment rooms.
- Ability to observe details at close range, hear normal conversation levels, and maintain hand dexterity.
