Top 147 Cloud analyst Jobs in Alpharetta, Ga

Customer Support Analyst
Sage —Lawrenceville, GA
- Hybrid work
- Office
- Analysis skills
- Continuous improvement
- Paid parental leave
- Health insurance
1d
Data Analyst
UST —Alpharetta, GA
- $62,000 - $93,000 a year
- Mid-level
- Windows
- Software development
- Paid jury duty
- Health savings account
Quick Apply
Cloud IT Business Analyst
S2 IT Group —Alpharetta, GA
- Full-time
- Mid-level
- Office
- Master's degree
- Referral program
Tableau Analyst
CRH Americas Inc. —Atlanta, GA
- Hybrid work
- Azure
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Associate Data Analyst
Brio Real Estate LLC —Atlanta, GA
- Full-time
- Mid-level
- SQL
- 2 years
Quick Apply
14h
System Analyst
S2 IT Group —Alpharetta, GA
- Full-time
- Mid-level
- SQL
- Bachelor's degree
Data Analyst
Ampacity, LLC. —Sandy Springs, GA
- $70,000 - $80,000 a year
- Full-time
- Mid-level
- SQL
- Analysis skills
- Health insurance
- Dental insurance
Jr. Service Desk Analyst, Technician
DMI —Atlanta, GA
- $63,889.50 - $70,146.50 a year
- Full-time
- Office
- High school diploma or GED
- Entry level
- Disability insurance
- Health insurance
IT Business Analyst
S2 IT Group —Alpharetta, GA
- Full-time
- Computer Science
- Salesforce
- Mid-level
- Referral program
Business Systems Analyst
Total Force Alliance —Atlanta, GA
- Contract
- Hybrid work
- Customer service
- Mid-level
- Office
- Health savings account
- Paid holidays
Quick Apply
Business Analyst
Optimal Technologies —Lawrenceville, GA
- Full-time
- Computer Science
- Mid-level
- SQL
Technical Business Analyst
Vitek Consulting —Atlanta, GA
- English
- Mid-level
- Communication skills
- Health insurance
- Dental insurance
Technical Product Analyst
PrismHR —Duluth, GA
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Health savings account
- Paid holidays
Quick Apply
8d
Cloud QA Analyst
S2 IT Group —Alpharetta, GA
- Full-time
- Azure
- Salesforce
- DevOps
- Referral program
CDCE Data Analyst
Emory Healthcare —Atlanta, GA
- $52.37 - $65.06 an hour
- Full-time
- Azure
- Computer Science
- Mid-level
- Wellness program
- Health insurance
Data Analyst
Quanta Services —Sandy Springs, GA
- $70,000 - $80,000 a year
- Full-time
- Hybrid work
- Mid-level
- SQL
- Analysis skills
- Health insurance
- Dental insurance
Cybersecurity Analyst
Boston Consulting Group —Atlanta, GA
- $77,000 - $90,000 a year
- Full-time
- Azure
- Urgent Care
- AWS
- Profit sharing
- Paid parental leave
14d
Cybersecurity Analyst
PurpleBox, Inc. —Atlanta, GA
- Part-time
- Computer Science
- English
- Mid-level
Quick Apply
Business Risk Analyst
Transact Campus —Alpharetta, GA
- Full-time
- Hybrid work
- 5 years
- HIPAA
- Mid-level
- Health savings account
- AD&D insurance
Quick Apply
Enterprise Applications Analyst - Procurement - Remote
Oldcastle Infrastructure —Atlanta, GA
- $100,000 - $120,000 a year
- Remote
- Background check
- 5 years
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
1d

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cloud analyst jobs near alpharetta, ga

Customer Support Analyst

Sage -
Lawrenceville, GA

Apply Now

Job Details

1 day ago

Benefits

Paid parental leave
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Adoption assistance
Parental leave
Vision insurance
401(k) matching
Gym membership

Qualifications

Systems analysis
Technical Proficiency

Full Job Description

Job Description

As a Customer Support Analyst, you will play a key role in building strong customer relationships by delivering exceptional support for Sage products and services. You will assist customers with product questions, troubleshoot issues, and provide guidance on how our solutions support their business operations. By understanding customer needs, you'll also help identify opportunities where additional Sage products or services may provide value.

In this role, you'll collaborate with teammates to improve the overall customer experience by contributing to internal knowledge resources, participating in team projects, and sharing your expertise with less experienced team members. Your commitment to delivering accurate, timely support will help drive customer satisfaction and long-term success.

This role is hybrid, three days per week onsite in our Lawrenceville office.

Key Responsibilities

Deliver an exceptional customer experience by resolving inquiries via phone, email, chat, social media, and other support channels while meeting service goals and performance metrics.

Troubleshoot and resolve low to moderately complex software and system issues by identifying root causes and applying effective problem-solving techniques.

Maintain current knowledge of assigned Sage products, support processes, and business applications.

Create, update, and promote knowledge base articles to improve self-service resources and maintain content quality.

Help customers maximize the value of their Sage products and identify opportunities where additional solutions may benefit their business.

Accurately document customer interactions and resolutions within the case management system.

Escalate unresolved issues to the appropriate teams, providing complete and relevant information.

Collaborate effectively with teammates and contribute to a positive, respectful work environment.

Prioritize work to balance customer needs with operational efficiency, communicate progress, and proactively address obstacles.

Adapt to changing priorities and manage workload effectively to ensure the best outcomes for customers and the business.

Participate in continuous improvement initiatives, including process enhancements, training development, knowledge sharing, and customer service improvements.

Skills, know-how and experience:

1+ years of experience preferred in a customer-facing role with the ability to build collaborative relationships using positive language and a service-oriented attitude

Requires the ability to step through a linear analysis of complex technical issues and to identify problems and suggest solutions in a logical manner

Requires strong problem solving and troubleshooting skills, including the ability to actively listen, ask meaningful probing questions and the ability to break business processes into simplified steps

Must be able to learn and apply technical knowledge, work within defined policy and procedures, and use standardized tools and technology to perform job functions

Established knowledge and reputation in addressing user inquiries in one or more of the Sage applications or industries.

Requires the ability to adhere to a structured work schedule and efficiently self-manage work time

Requires strong verbal, listening, and written communication skills

Education or experience in construction or accounting is a plus

Behavioral Competencies:

Action oriented

Being resilient

Communicates effectively

Courage

Customer focus

Demonstrates self-awareness

Ensures accountability

Instills trust

Resourcefulness

Situational adaptability

Values differences

Perks? We have plenty.

Competitive salaries that landed us top 5% of similar sized companies (according to Comparably)

Comprehensive health, dental and vision coverage

401(k) retirement match (100% matching up to 4%)

32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday)

18 weeks paid parental leave for birth, adoption or surrogacy offered 1 year after start date

5 days paid yearly to volunteer (through Sage Foundation)

$5,250 tuition reimbursement per calendar year starting 6 months after hire date

Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually)

Library of on demand career development options and ongoing training offerings

Dig deeper about who we are:

Who is Sage:

https://www.sage.com/en-us/company/about-sage/

Life at Sage:

https://www.sage.com/en-us/company/careers/

Our Values & Behaviors:

https://www.youtube.com/watch?app=desktop&v=vt5JXf-Gwno&feature=youtu.be

How we make a difference:

https://www.sage.com/en-us/company/sage-foundation/

Sage Business Cloud - SaaS for Every Business:

https://www.sage.com/en-us/products/

#LI-MT1

Apply Now

Refine Your Search

cloud analyst jobs in alpharetta, ga

Customer Support Analyst

Data Analyst

Cloud IT Business Analyst

Tableau Analyst

Associate Data Analyst

System Analyst

Data Analyst

Jr. Service Desk Analyst, Technician

IT Business Analyst

Business Systems Analyst

Business Analyst

Technical Business Analyst

Technical Product Analyst

Cloud QA Analyst

CDCE Data Analyst

Data Analyst

Cybersecurity Analyst

Cybersecurity Analyst

Business Risk Analyst

Enterprise Applications Analyst - Procurement - Remote

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