Top 23 Helpdesk manager Jobs in Alpharetta, Ga

Technical Support Associate
SMB IT Solutions —Smyrna, GA
- $45,000 - $50,000 a year
- Weekends as needed
- Background check
- Computer literacy
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply
Service Desk Team Lead
Snap Tech IT —Cumming, GA
- $75,000 a year
- Full-time
- Mid-level
- Office
- Windows
- Paid holidays
- Health insurance
IT Operations Manager
Herschend Family Entertainment —Peachtree Corners, GA
- Computer Science
- Mid-level
- Bachelor's degree
12d
Sr. Service Desk Shift Lead
DMI —Atlanta, GA
- $141,614 a year
- Full-time
- Bachelor of Science
- Mid-level
- Bachelor's degree
- Disability insurance
- Health insurance
Service Desk Manager
Softrim LLC —Alpharetta, GA
- Full-time
- Computer science
- Azure
- Computer Science
Quick Apply
Mid-Level Service Desk Manager
DMI —Atlanta, GA
- $90,375 - $112,969 a year
- Overtime
- Management
- Bachelor of Science
- Mid-level
- Disability insurance
- Health insurance
Support and Resolution Specialist - Part-Time to Full-Time
Vatic Outsourcing —Marietta, GA
- $20 an hour
- Part-time
- Background check
- US work authorization
- Entry level
Quick Apply
Field Service Team Lead
Children's Healthcare of Atlanta —Atlanta, GA
- Full-time
- Hospital
- Mid-level
- Windows
- On-the-job training
Quick Apply
1d
Help Desk Analyst 2
4P Consulting Inc. —Atlanta, GA
- Full-time
- Mid-level
- US work authorization
- Organizational skills
Quick Apply
IT Site Infrastructure Manager
Alcon —Johns Creek, GA
- Weekends as needed
- Computer science
- 7 years
- Azure
- Health insurance
Senior Technical Support Specialist
Citizens Trust Bank —Atlanta, GA
- Full-time
- Computer Science
- 5 years
- Research
- Wellness program
- AD&D insurance
Quick Apply
Field Tech Associate - Marietta
NTT Ltd —Marietta, GA
- $40,000 - $45,000 a year
- Microsoft Word
- 18 years or older
- Mid-level
- Health savings account
- AD&D insurance
HRIS Techno-Functional Analyst
Motrex LLC —Alpharetta, GA
- Full-time
- Mid-level
- Office
- 3 years
Quick Apply
HRIS Data Analyst
Motrex LLC —Alpharetta, GA
- Full-time
- Mid-level
- Office
- 3 years
Quick Apply
Senior Technical Support Specialist
Citizen Trust Bank —Atlanta, GA
- Full-time
- Computer Science
- 5 years
- Research
- Wellness program
- AD&D insurance
SharePoint Developer
Alexton Incorporated —Atlanta, GA
- Full-time
- Mid-level
- Continuous improvement
- SharePoint
Quick Apply
Technology and Innovation - OneStream Manager
Riveron —Atlanta, GA
- $113,000 - $138,000 a year
- Full-time
- Remote
- Oracle
- Finance
- Bachelor's degree
- Health insurance
- Dental insurance
Lead SharePoint Developer
Alexton Incorporated —Atlanta, GA
- Continuous improvement
- SharePoint
- Training & development
Quick Apply
Field Engineer
Cortavo —Atlanta, GA
- Full-time
- Clean driving record
- Mid-level
- Office
- Health insurance
Quick Apply

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Technical Support Associate
SMB IT Solutions —Smyrna, GA
For someone looking to progress their role, the *Junior Help Desk Technician* naturally leads into roles such as: the Senior Help desk Technician, Network…
$45,000 - $50,000 a year
Quick Apply
Service Management Center Analyst - Overnight Shift
Robert Half —Alpharetta, GA
Facilitate incident bridge calls and maintain situational awareness throughout the incident lifecycle. Bachelor's Degree in Computer Science, Information…
$26 - $30 an hour
Quick Apply
1d

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IT Help Desk Technician
Integrated Services for Behavioral Health —Columbus, OH
Under indirect supervision, this position will also provide responses to telephone calls, email requests, helpdesk tickets, and direct staff requests for…
$25.66 - $30.06 an hour
Quick Apply
IT Service Desk Manager
VoxTel Pro —Columbus, OH
The IT Service Desk Manager provides technical support to both internal and external customers through phone calls, website chats, emails, etc.
$52,750 - $56,000 a year
Quick Apply

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helpdesk manager jobs near alpharetta, ga

Technical Support Associate

SMB IT Solutions
Smyrna, GA

Quick Apply

Job Details

Full-time
$45,000 - $50,000 a year

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Professional development assistance
Retirement plan

Qualifications

Computer operation
Operating systems
Phone communication
Driver's License
Bachelor's degree
Computer hardware
Typing
CompTIA A+

Full Job Description

JOB TITLE:

Junior / Level 1 Helpdesk Technician

SALARY RANGE:

$45,000 - $50,000 + Benefits

HOURS OF WORK:

40 hours per week

LEAVE ENTITLEMENT:

15 days per year

RESPONSIBLE TO:

Service Desk Manager
Overview
The number one goal of everyone on our team is to make our Clients exceptionally happy. The Junior Help Desk Technician plays an important role in making sure that happens.

The Junior Help Desk Technician handles the first level support requests that come in from our Clients. They are the first to touch a help desk ticket and make sure that the issue is handled quickly and the Client is informed of what to expect every step of the way.

When help is needed the Junior Help Desk Technician can get help from or escalate issues to other members in Service Delivery Team.
RESPONSIBILITIES & TASKS

Customer service

Providing a first point of contact for customers through our help desk via phone, email or ticket
Delight our Clients with a Friendly, Quick and Helpful Experience
Provide the Client with basic remote troubleshooting

Use of our Ticketing System

Use our Ticketing System to work on and resolve Help desk Tickets & Service Requests
Managing and recording all work though our Ticketing System
Make sure that Client Documentation is well maintained
Split tickets that have several issues into their own individual ticket
Make sure that tickets aren’t “stale” throughout the process

Use of our Monitoring & Management Tool

Review RMM dashboard and apply remediation actions as indicated by our Processes
Review regularly scheduled/automated actions as indicated by our Processes

Project Work

From time to time the projects team will need additional resource to help deliver projects either on site or remotely. When opportunities arise the Junior / L1 Technician may be required to help with project delivery

Communication, Reporting & Risk

Escalate tickets that require Senior Help desk Engineer support
Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue
Submit Time sheets & Expense reports as indicated on their SOPs
Identify, Communicate and Mitigate potential risks to the Service Desk Manager and Clients

Team Work

Follow the schedule provided by the Service Desk Manager or Service Coordinator / Dispatcher
Follow Standard Operating Procedures (SOPs) for daily / weekly recurring tasks
Follow all our Security Procedures and Keeping a Vigilant Eye for Security Issues
Identify opportunities for improvement and make constructive suggestions for change
Contribute to the process of innovative change effectively
Undertake other duties as required by the Service Desk Manager or CTO

Skills and Attributes

Desired

A love of (and ability to) Solve Problems & Challenges
Great Communications skills, founded in being a good listener
An understanding of support tools, techniques and how technology is used to provide services
Strong understanding of operating systems, business applications, printing systems and network systems
Must be able to type quickly and accurately while talking on the phone
A deep desire to deliver an amazing Client Experience
Knowledge of IT Applications, Software & Hardware
The ability to speak both Geek and human
Great Communications skills, founded in being a good listener
IT literate – Advanced user level
A deep desire to deliver an amazing Client Experience
Driver’s license
The ability to keep up with & adapt to the fast-paced IT world

Nice to Have

Experience using a Ticketing system / RMM Tool and PSA software
Experience providing support via remote tools
Experience handling Technical Service Tickets
Experience and knowledge of working with the Microsoft 365 Platform
Professional IT Certifications such as Microsoft MCP, MCSA or MCSE, ITIL, ITSM, etc.
Client Experience Certifications such as Help desk Habits, etc.
Experience working either on a Help desk or for a Managed Service Provider (MSP) / IT Support Business.

Required Education/Certification

4-year degree from an accredited institution

Physical Demands

While performing the duties of this position the employee is regularly required to sit and talk and listen. The employee is regularly required to use hands to finger, handle or feel and reach with hands and arms. The employee is required to stand, walk, and drive or ride in a motor vehicle. The employee must occasionally lift and/or move up to 50 lbs. Must have the ability to travel within the Atlanta Metro area, sometimes with short notice, and be able to provide after-hours support and weekend implementation as needed.

Supervisory Responsibilities

This position has no supervisory responsibilities.

CAREER GROWTH
For someone looking to progress their role, the Junior Help Desk Technician naturally leads into roles such as: the Senior Help desk Technician, Network Engineer, Account Manager, Virtual CIO, CTO or Service Delivery Manager.

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

401(k) matching
Dental insurance
Health insurance
Paid time off
Professional development assistance
Retirement plan
Vision insurance

Experience:

IT Technical Support: 1 year (Required)

Ability to Commute:

Smyrna, GA 30080 (Required)

Ability to Relocate:

Smyrna, GA 30080: Relocate before starting work (Required)

Work Location: In person

Quick Apply

Refine Your Search

helpdesk manager jobs in alpharetta, ga

Technical Support Associate

Service Desk Team Lead

IT Operations Manager

Sr. Service Desk Shift Lead

Service Desk Manager

Mid-Level Service Desk Manager

Support and Resolution Specialist - Part-Time to Full-Time

Field Service Team Lead

Help Desk Analyst 2

IT Site Infrastructure Manager

Senior Technical Support Specialist

Field Tech Associate - Marietta

HRIS Techno-Functional Analyst

HRIS Data Analyst

Senior Technical Support Specialist

SharePoint Developer

Technology and Innovation - OneStream Manager

Lead SharePoint Developer

Field Engineer

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