Top 50 It support analyst Jobs in Alpharetta, Ga

Desktop Analyst
Cognizant —Alpharetta, GA
- Weekends as needed
- Hybrid work
- Azure
- Writing skills
- Mid-level
- Paid parental leave
- Employee stock purchase plan
IT Support Analyst
Empower Brands —Alpharetta, GA
- Google Workspace
- Microsoft Outlook
- Mid-level
Quick Apply
Client Support Analyst Tier I
Surgical Information Systems, LLC —Alpharetta, GA
- Hybrid work
- Mid-level
- Office
- Associate's degree
- Paid holidays
- Disability insurance
Quick Apply
Technical Support Analyst I
IPA - Innovative Product Achievements —Duluth, GA
- $21.63 - $24.04 an hour
- Full-time
- Hybrid work
- Microsoft Outlook
- Office
- Windows
- Paid parental leave
- Health savings account
5d
Service Desk Analyst
DIGIOFFICE —Johns Creek, GA
- $21 an hour
- Weekends as needed
- Hybrid work
- Microsoft Outlook
- Mid-level
- Windows
- Opportunities for advancement
- Flexible schedule
Quick Apply
Technical Support Analyst
RELX —Alpharetta, GA
- $44,500 - $74,100 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
Technical support Analyst
Capgemini —Atlanta, GA
- $29,973 - $69,014 a year
- Full-time
- Hybrid work
- Mid-level
- Windows
- In-person
- Paid holidays
- Disability insurance
IT Business Analyst & Project Specialist
ABEL SOLUTIONS LLC —Alpharetta, GA
- Full-time
- Microsoft Excel
- 3 years
- Analysis skills
Quick Apply
14h
Service Desk Analyst II
Cortavo —Atlanta, GA
- Full-time
- Hybrid work
- Mid-level
- Office
- Windows
- Health insurance
Quick Apply
Help Desk / Service Desk Analyst
NovaLink Solutions LLC —Atlanta, GA
- $22 an hour
- Contract
- School experience
- Google Workspace
- Mid-level
Quick Apply
2d
Support Analyst - Integrations & Analytics
CrunchTime —Atlanta, GA
- $65,000 - $80,625 a year
- Full-time
- Mid-level
- SQL
- Bachelor's degree
- Commuter assistance
- Paid parental leave
IT Help Desk Analyst - Atlanta, GA
RCS Professional —Marietta, GA
- $40,000 - $50,000 a year
- Full-time
- Research
- Mid-level
- Office
- Dental insurance
- Paid time off
Quick Apply
Senior Analyst - End User Support
Corpay —Peachtree Corners, GA
- Full-time
- Mid-level
- Office
- Windows
- Dental insurance
- Paid time off
Quick Apply
Help Desk / Service Desk Analyst I -4P/663
4P Consulting Inc. —Atlanta, GA
- Full-time
- Office
- Analysis skills
- Communication skills
Quick Apply
Help Desk Analyst 2
4P Consulting Inc. —Atlanta, GA
- Full-time
- Mid-level
- US work authorization
- Organizational skills
Quick Apply
Support Analyst
PowerPlan, Inc —Atlanta, GA
- Full-time
- Hybrid work
- Mid-level
- Office
- Mentoring
- Work from home
Helpdesk System Analyst
Apollo Technology Solutions LLC —Atlanta, GA
- Mid-level
- Office
- Windows
Quick Apply
Senior Technical L2 Analyst – Spend Management
U.S. Bank National Association —Atlanta, GA
- $124,355 - $146,300 a year
- Full-time
- Computer science
- 6 years
- Computer Science
- Paid holidays
- Disability insurance
7d
Analyst, EUC
Intercontinental Exchange Holdings, Inc. —Atlanta, GA
- Full-time
- Computer science
- Computer Science
- Inventory management
Network Analyst/Technician - OIT
Emory University —Atlanta, GA
- Full-time
- Computer Science
- Mid-level
- Office

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it support analyst jobs near alpharetta, ga

Desktop Analyst

Cognizant -
Alpharetta, GA

Apply Now

Job Details

Full-time

Benefits

Paid parental leave
Employee stock purchase plan
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Vision insurance
Life insurance

Qualifications

Laptop (troubleshooting support)
Windows
Printer (troubleshooting support)
Microsoft System Center
Audio systems
Virtualization
Customer support ticket management
macOS
Desktop administration
Peripheral hardware support
Ticketing system technical support

Full Job Description

About the group:
Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.

Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

Role Title: Desktop Analyst and Sr Desktop Analyst
Location: Alpharetta,GA
Job Summary
The Deskside Support Analyst is a technical professional responsible for providing direct assistance to end users in troubleshooting and resolving hardware and software issues.
Mandatory skills: Primary skills : Active Directory, Win 10, Windows 11 & Macintosh OS, Secondary skills : Intune / SCCM Tool, Screen-meet, Beyond Trust + Logme In tools etc.… Printers & Peripherals, Virtual Machines (Citrix / Azure Virtual Desktop),Audio/Video Support, Ticketing Tool Remedy / SNOW

The Deskside Support Analyst is a technical professional responsible for providing direct assistance to end users in troubleshooting and resolving hardware and software issues.
They assess faults, conduct repairs, streamline processes, and ensure optimal customer service, contributing to efficient IT operations.
Strong technical knowledge of desktop operating systems and software applications
Experience providing deskside support to end-users in a corporate environment
Ability to troubleshoot hardware and software issues on desktops, laptops, and mobile devices
Familiarity with remote access tools and techniques
Experience working with Active Directory and other directory services
Ability to manage multiple priorities and work effectively under pressure
Willingness to work flexible hours, including evenings and weekends, as required.
Level 2 onsite support for complex customer issues and requests
Lead deployment of software releases, system upgrades and patches on end user devices
Accountable for procurement and Asset management of end user devices
Leading activities like customer relocations and departmental infrastructure build out
Analyse the symptoms of the problem to properly identify the cause of the issue in order to determine a solution
Triage issues such as physical layers, usernames and passwords
Uninstall/reinstall basic software applications, verify proper hardware and software set-up and assist with navigation of application menus
Perform onsite installations or replacements of various hardware components and software repair
Perform diagnostic testing and utilization of remote control tools to assist users when troubleshooting to determine a solution
Please note that this role involves client interaction, and maintaining a professional appearance is a crucial part of the job
Candidates are expected to adhere to a business professional dress code, which includes well-tailored suits, button-down shirts
Good Expertise to provide Hands and Feet support for Server, Storage, Backup and Network equipment , IPT endpoints Virtual Endpoint Support Win 7, Win 10, HSD
Ability to support Tier 1 VIPs
Stays up to date with current technologies related to Network operations and Desktop Administrations and ITIL

Soft Skills:

Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing
Must have good team spirit and coordinate skills in onsite offshore model and client and vendor environment. Ability to demonstrate without supervision.
Ability to prioritize, manage and perform under pressure to meet SLAs.
Excellent knowledge of Customer Service best practice. Willing to work flexibly and with enthusiasm.
Ability to thrive in a fast paced, rapid changing environment

Benefits : Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan

Disclaimer : The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

Apply Now

Refine Your Search

it support analyst jobs in alpharetta, ga

Desktop Analyst

IT Support Analyst

Client Support Analyst Tier I

Technical Support Analyst I

Service Desk Analyst

Technical Support Analyst

Technical support Analyst

IT Business Analyst & Project Specialist

Service Desk Analyst II

Help Desk / Service Desk Analyst

Support Analyst - Integrations & Analytics

IT Help Desk Analyst - Atlanta, GA

Senior Analyst - End User Support

Help Desk / Service Desk Analyst I -4P/663

Help Desk Analyst 2

Support Analyst

Helpdesk System Analyst

Senior Technical L2 Analyst – Spend Management

Analyst, EUC

Network Analyst/Technician - OIT

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