Top 53 Lexisnexis Jobs in Alpharetta, Ga

Technical Support Analyst I
LexisNexis Risk Solutions —Alpharetta, GA
- $40,400 - $67,400 a year
- Weekends as needed
- Microsoft Outlook
- Research
- 1 year
8d
AI Data Analyst
RELX —Alpharetta, GA
- $78,800 - $131,300 a year
- Full-time
- Mid-level
- SQL
- Communication skills
- Health insurance
- Employee assistance program
Technical Support Analyst I
RELX —Alpharetta, GA
- $40,400 - $67,400 a year
- Weekends as needed
- Microsoft Outlook
- Research
- 1 year
8d
Technical Support Specialist
LexisNexis Risk Solutions —Alpharetta, GA
- $44,500 - $74,100 a year
- Full-time
- Military
- Mid-level
- Windows
Data Analyst II
RELX —Alpharetta, GA
- $59,200 - $98,600 a year
- Full-time
- Research
- Mid-level
- SQL
Technical Support Specialist
RELX —Alpharetta, GA
- $44,500 - $74,100 a year
- Full-time
- Military
- Mid-level
- Windows
Decision Support Analyst II
LexisNexis Risk Solutions —Alpharetta, GA
- $59,200 - $98,600 a year
- Full-time
- Mid-level
- Office
- Finance
Decision Support Analyst II
RELX —Alpharetta, GA
- $59,200 - $98,600 a year
- Full-time
- Mid-level
- Office
- Finance
Responsible AI Framework Specialist
RELX —Alpharetta, GA
- $71,600 - $119,400 a year
- Full-time
- Mid-level
- Communication skills
- Disability insurance
- Health insurance
Senior Financial Analyst
LexisNexis Risk Solutions —Alpharetta, GA
- $71,600 - $119,400 a year
- Full-time
- Hybrid work
- Bachelor of Science
- Mid-level
- Office
- Disability insurance
- Health insurance
Data Scientist I (DSAP)
LexisNexis Risk Solutions —Alpharetta, GA
- $59,200 - $98,600 a year
- Full-time
- Hybrid work
- Computer Science
- Office
- SQL
- Disability insurance
- Health insurance
17h
Data Scientist I (DSAP)
RELX —Alpharetta, GA
- $59,200 - $98,600 a year
- Full-time
- Hybrid work
- Computer Science
- Office
- SQL
- Disability insurance
- Health insurance
17h
Change Delivery Manager
LexisNexis Risk Solutions —Alpharetta, GA
- $104,900 - $174,700 a year
- Full-time
- Office
- Finance
- Bachelor's degree
- Disability insurance
- Health insurance
AI Agent Engineer
RELX —Alpharetta, GA
- $78,800 - $131,300 a year
- Full-time
- 1 year
- Senior level
- Communication skills
- Health insurance
- Employee assistance program
Senior Financial Analyst
RELX —Alpharetta, GA
- $71,600 - $119,400 a year
- Full-time
- Hybrid work
- Bachelor of Science
- Mid-level
- Office
- Disability insurance
- Health insurance
Product Manager (Hybrid)
LexisNexis Risk Solutions —Alpharetta, GA
- $71,600 - $119,400 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
Change Delivery Manager
RELX —Alpharetta, GA
- $104,900 - $174,700 a year
- Full-time
- Office
- Finance
- Bachelor's degree
- Disability insurance
- Health insurance
Program Manager
LexisNexis Risk Solutions —Alpharetta, GA
- $115,400 - $192,300 a year
- Full-time
- Agile
- Senior level
- Leadership
Program Manager
RELX —Alpharetta, GA
- $115,400 - $192,300 a year
- Full-time
- Agile
- Senior level
- Leadership
Software Engineer III
LexisNexis Risk Solutions —Alpharetta, GA
- $78,800 - $131,300 a year
- Full-time
- Hybrid work
- System design
- Office
- 3 years
- Disability insurance
- Health insurance
13d

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lexisnexis jobs near alpharetta, ga

Technical Support Analyst I

LexisNexis Risk Solutions -
Alpharetta, GA

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Job Details

Full-time
$40,400 - $67,400 a year
8 days ago

Qualifications

Live chat
Email customer support
Technical support via phone
Phone communication
Technical support via email
Technical Proficiency
Video conferencing systems operation
Client interaction via phone calls

Full Job Description

About the Business:

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our insurance vertical, we provide customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. Our insurance risk solutions help drive better data-driven decisions across the insurance policy lifecycle – all while reducing risk. You can learn more about LexisNexis Risk at the link below. https://risk.lexisnexis.com/insurance

About the Team

The Customer Support team delivers high‑quality technical assistance to internal and external customers, ensuring a seamless experience across multiple proprietary products and services. The team operates in a fast‑paced, customer‑focused environment and supports users through multiple communication channels, including phone, email, and chat. Collaboration, professionalism, and a commitment to customer success are central to how the team operates.

About the Role

The Tech Customer Support Coordinator II (Customer Support role) provides technical support to end users across multiple products and platforms. This role focuses on troubleshooting, research, training, and product support while delivering exceptional customer service. The position requires strong problem‑solving skills, technical aptitude, and the ability to manage multiple customer interactions simultaneously while adhering to corporate policies related to authentication, data security, and record retention.

Support is delivered through various CRMs and communication channels, and the role works both independently and collaboratively to resolve customer issues efficiently.

Schedule Hours: 11:30am – 8pm

Training will be held between the Duluth and at the Alpharetta locations and some virtual.

Responsibilities

Provide high‑quality technical and customer support to internal and external customers via phone, email, and chat
Troubleshoot technical issues, research solutions, and resolve customer inquiries with the customer’s best interest in mind
Accurately document all customer interactions, research, and resolutions within CRM systems
Acquire and maintain in‑depth product knowledge to effectively demonstrate and support proprietary products and services
Assist customers with product installation, user interface functionality, and site navigation
Provide login, search, usability, and technical support across multiple platforms
Perform basic browser troubleshooting and technical diagnostics
Train and support users while responding to inquiries and escalations
Utilize internal systems including CRM, billing tools, administrative platforms, websites, and production systems
Escalate complex issues to second‑level support teams as needed
Participate in a 24/7 on‑call rotation, including weekend coverage

Requirements

1 year of customer service experience in a technical contact center environment (2 years preferred) or equivalent training
Strong customer focus with the ability to engage professionally and effectively
Excellent problem‑solving and basic technical skills
Outstanding written and verbal communication skills
Ability to multitask and manage phone, email, and chat interactions simultaneously
Professional attitude with a positive, team‑oriented mindset
Ability to work independently on assigned tasks and projects
Preferred: 2‑ or 4‑year college degree
Second language proficiency (Spanish preferred)
Familiarity with tools such as Excel, Word, Outlook, PowerPoint, Access, Visio, WebEx, MS Teams, JIRA, Salesforce, Confluence, MyCRM, and RNW
Basic knowledge of database strategy and networking concepts (e.g., DNS, file shares, user privileges)

U.S. National Base Pay Range: $40,400 - $67,400. Geographic differentials may apply in some locations to better reflect local market rates.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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lexisnexis jobs in alpharetta, ga

Technical Support Analyst I

AI Data Analyst

Technical Support Analyst I

Technical Support Specialist

Data Analyst II

Technical Support Specialist

Decision Support Analyst II

Decision Support Analyst II

Responsible AI Framework Specialist

Senior Financial Analyst

Data Scientist I (DSAP)

Data Scientist I (DSAP)

Change Delivery Manager

AI Agent Engineer

Senior Financial Analyst

Product Manager (Hybrid)

Change Delivery Manager

Program Manager

Program Manager

Software Engineer III

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