Top 121 Service desk support Jobs in Alpharetta, Ga

Restaurant IT Support (Mobile Position) OTP
McDonald's Franchisee —Atlanta, GA
- $60,000 - $75,000 a year
- Overnight shift
- Mid-level
- High school diploma or GED
- Analysis skills
- Health savings account
- Health insurance
Quick Apply
IT Support Specialist I
Priority Technology Holdings, LLC —Alpharetta, GA
- $23 - $27 an hour
- Full-time
- Google Workspace
- Windows
- Associate's degree
- Health savings account
- Employee stock purchase plan
Quick Apply
Service Desk Analyst (Entry Level)
Snap Tech IT —Cumming, GA
- $45,000 - $50,000 a year
- Full-time
- Windows
- Driver's License
- Communication skills
- Paid holidays
- Health insurance
15h
Critical Account Specialist
SBS —Alpharetta, GA
- $50,000 - $55,000 a year
- Hybrid work
- Research
- Mid-level
- Office
- Health insurance
- Paid time off
14d
Customer Support Associate
Autodesk —Atlanta, GA
- $38,500 - $68,970 a year
- Full-time
- Hybrid work
- Windows
- Communication skills
- Entry level
13h
Jr. Service Desk Analyst, Technician
DMI —Atlanta, GA
- $63,889.50 - $70,146.50 a year
- Full-time
- Office
- High school diploma or GED
- Entry level
- Disability insurance
- Health insurance
Service Desk Team Lead
Snap Tech IT —Cumming, GA
- $75,000 a year
- Full-time
- Mid-level
- Office
- Windows
- Paid holidays
- Health insurance
14d
Sr. Service Desk Shift Lead
DMI —Atlanta, GA
- $141,614 a year
- Full-time
- Bachelor of Science
- Mid-level
- Bachelor's degree
- Disability insurance
- Health insurance
IT Support Center Specialist
Jackson Healthcare —Alpharetta, GA
- Weekends as needed
- Computer science
- Computer Science
- 3 years
Mid-Level Service Desk Liaisons (SDLs)
DMI —Atlanta, GA
- $90,375 - $112,969 a year
- Full-time
- Bachelor of Science
- Mid-level
- Bachelor's degree
- Disability insurance
- Health insurance
Help Desk Support Technician
NuAxis Innovations —Atlanta, GA
- Online Application
- Microsoft Outlook
- Mid-level
- Windows
Service Desk Analyst II
Cortavo —Atlanta, GA
- Full-time
- Hybrid work
- Mid-level
- Office
- Windows
- Health insurance
Quick Apply
Help Desk Technician (Part Time)
Electronic Systems Inc —Duluth, GA
- Contract
- Azure
- High school diploma or GED
- 1 year
First Level Service Desk Agent
KNAPP —Kennesaw, GA
- Overtime
- Hybrid work
- Spanish
- English
- Office
- Profit sharing
- Paid parental leave
Help Desk Specialist - 1st Tier
Huff Powell & Bailey, LLC —Atlanta, GA
- Office
- Windows
- High school diploma or GED
Quick Apply
Service Desk Analyst - Tier I
ITA Group Inc —Atlanta, GA
- Full-time
- Computer science
- Computer Science
- Computer literacy
Quick Apply
Service Desk Analyst l
RedHelm —Atlanta, GA
- On call
- Mid-level
- Windows
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Client Support Desk Analyst
defi AUTO LLC —Atlanta, GA
- $60,000 - $75,000 a year
- Full-time
- Mid-level
- SQL
- Accounting
Quick Apply
Junior IT Technician
KNAPP —Kennesaw, GA
- Overtime
- Office
- Windows
- Residential
- Profit sharing
- Paid parental leave
Associate IT Technician
IntegriCom, Inc. —Suwanee, GA
- $19 - $24 an hour
- Full-time
- No experience needed
- In-person
- 1 year
- Health savings account
- Health insurance
Quick Apply
9d

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service desk support jobs near alpharetta, ga

Restaurant IT Support (Mobile Position) OTP

McDonald's Franchisee
Atlanta, GA

Quick Apply

Job Details

Full-time
$60,000 - $75,000 a year

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Professional development assistance
Life insurance

Qualifications

Customer communication
High school diploma or GED
Restaurant experience

Full Job Description

Job Overview

We are seeking a dynamic and proactive Restaurant IT Support Specialist (Mobile Position) to join our team and ensure seamless technology operations across multiple restaurant locations. This role offers an exciting opportunity to provide on-the-go technical support, troubleshoot hardware and software issues, perform upgrades and enhance the overall digital experience for restaurant staff. As a key player in maintaining IT infrastructure, you will deliver exceptional customer service while supporting various operating systems, network configurations, and mobile devices in multiple restaurants. This position is for motivated IT professionals with McDonald's IT experience ( required) eager to make a tangible impact in a fast-paced hospitality environment. THIS IS NOT A HELP DESK POSITION and that experience will not be considered. McDonald's IT infrastructure or any restaurant IT experience is required.

Duties

Provide on-site and remote technical support for restaurant staff, addressing hardware, software, network, and operating system issues promptly and efficiently.
Troubleshoot equipment problems including computers, mobile devices, printers, POS systems, and networking hardware such as routers, switches, VPNs, firewalls, and LAN/WAN configurations.
Manage help desk tickets, document issues, track resolutions, and communicate progress effectively.
Support Active Directory management for user account setup, permissions adjustments, and password resets while ensuring security protocols are followed.
Assist with computer management tasks including OS installation, updates (Windows), hardware upgrades, and equipment troubleshooting.
Conduct network troubleshooting involving connectivity issues, and firewall settings to maintain optimal network performance.
Collaborate with IT teams on infrastructure projects such as deploying new hardware or software solutions to ensure smooth implementation across locations.

Skills

Strong proficiency with Microsoft Office applications and familiarity with help desk systems.
OTP certifications and McDonald's IT infrastructure experince a MUST
Extensive technical support experience in a fast-paced environment with a focus on desktop support and equipment troubleshooting.
Solid understanding of computer networking concepts including LAN/WAN setup, TCP/IP protocols, DNS management, VPNs, firewalls (e.g., Meraki), and network administration.
Expertise in Windows support (including Windows Server environments), macOS, Linux operating systems, and related hardware components.
Ability to troubleshoot software issues related to operating systems and POS applications; experience with software deployment tools such as SCCM is a plus.
Excellent communication skills with a customer service-oriented approach to assist non-technical users effectively.
Knowledge of Active Directory management for user accounts; experience with GPO configurations is desirable.
Familiarity with IT infrastructure components such as computer hardware components and network devices essential for maintaining operational continuity.
Analysis skills to identify root causes of technical problems quickly and implement lasting solutions efficiently.

Join us in delivering top-tier technical support that keeps our restaurant operations running smoothly! This paid position offers an engaging environment where your technical expertise directly enhances guest experiences through reliable technology solutions.

Pay: $60,000.00 - $75,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Tuition reimbursement
Vision insurance

Application Question(s):

Are you willing to work weekends, holidays and overnight on occasion?
Are you willing to travel to multiple locations in one day?
Do you have your own reliable transportation?

Education:

High school or equivalent (Required)

Experience:

OTP Restaurant: 3 years (Required)

Location:

Atlanta, GA (Preferred)

Willingness to travel:

100% (Required)

Work Location: On the road

Quick Apply

Refine Your Search

service desk support jobs in alpharetta, ga

Restaurant IT Support (Mobile Position) OTP

IT Support Specialist I

Service Desk Analyst (Entry Level)

Critical Account Specialist

Customer Support Associate

Jr. Service Desk Analyst, Technician

Service Desk Team Lead

Sr. Service Desk Shift Lead

IT Support Center Specialist

Mid-Level Service Desk Liaisons (SDLs)

Help Desk Support Technician

Service Desk Analyst II

Help Desk Technician (Part Time)

First Level Service Desk Agent

Help Desk Specialist - 1st Tier

Service Desk Analyst - Tier I

Service Desk Analyst l

Client Support Desk Analyst

Junior IT Technician

Associate IT Technician

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