Top 1989 Support advisor Jobs in Alpharetta, Ga

Senior Customer Support Specialist
Brightree —Peachtree Corners, GA
- $30.91 - $41.21 an hour
- Full-time
- Computer science
- Microsoft Excel
- Computer Science
- Commuter assistance
- Health savings account
Customer Care Representative
Gas South —Atlanta, GA
- $23 - $24 an hour
- Hybrid work
- Spanish
- English
- Research
- Disability insurance
- Health insurance
Quick Apply
Service Advisor – $150K/Year – No Weekends -- Milton
Extra Mile Tire and Service —Milton, GA
- $130,000 - $150,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- 2 years
- Paid training
- Health insurance
Quick Apply
Human Resources Administrator
Blue Trust Inc —Alpharetta, GA
- Full-time
- Mid-level
- Office
- Administrative experience
8d
Admissions Advisor (National)
ACI Learning —Atlanta, GA
- $55,000 - $70,000 a year
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- 1 year
- Paid parental leave
- Paid holidays
Quick Apply
Technical Support Specialist
LexisNexis Risk Solutions —Alpharetta, GA
- $44,500 - $74,100 a year
- Full-time
- Military
- Mid-level
- Windows
Travel Planning Specialist
Project Expedition —Atlanta, GA
- $46,000 - $70,000 a year
- Full-time
- Remote
- Microsoft Excel
- English
- Mid-level
- Health insurance
- Paid time off
Financial Aid Advisor (Online Division)
Herzing University —Atlanta, GA
- $20.54 - $29.42 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Health insurance
- Paid time off
Executive Assistant
Merit Financial Advisors —Alpharetta, GA
- Full-time
- Research
- Office
- Senior level
- Health savings account
- Paid holidays
Quick Apply
Office Manager
NFP Corp —Atlanta, GA
- $64,000 - $98,000 a year
- Full-time
- Mid-level
- Office
- Microsoft Office
- Paid holidays
- Paid time off
Admissions Representative – Roswell, GA
Gwinnett Colleges & Institute —Roswell, GA
- Email
- Mid-level
- University
- Associate's degree
- Health insurance
- Dental insurance
Academic Advisor, College of Science & Mathematics
Kennesaw State University —Kennesaw, GA
- $44,000 - $45,000 a year
- Weekends as needed
- Background check
- Pass drug screening
- Mid-level
- Paid holidays
- Health insurance
Office Coordinator
Kestra Financial —Alpharetta, GA
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Research
- Health insurance
- Dental insurance
Quick Apply
Academic Advisor, Bagwell Advising & Student Success Center
Kennesaw State University —Kennesaw, GA
- $44,000 - $45,000 a year
- Weekends as needed
- Background check
- Pass drug screening
- Mid-level
- Paid holidays
- Health insurance
IT Support Specialist, Tier I – Shared Services
National Christian Foundation —Alpharetta, GA
- Online Application
- Remote
- Microsoft Outlook
- Computer Science
- Mid-level
Quick Apply
Director - Talent Management - Remote
CRH Americas Inc. —Atlanta, GA
- $170,000 - $210,000 a year
- Remote
- Bachelor's degree
- Experience equivalent to degree accepted
- Senior level
- Paid holidays
- Disability insurance
Quick Apply
Academic Advisor, Coles College of Business
Kennesaw State University —Kennesaw, GA
- $44,000 - $45,000 a year
- Weekends as needed
- Background check
- Pass drug screening
- Mid-level
- Paid holidays
- Health insurance
3d
Service Advisor - North Point Volvo
Sonic Automotive —Alpharetta, GA
- $75,000 - $120,000 a year
- Full-time
- Clean driving record
- Dealership
- Pass drug screening
- Health insurance
- Dental insurance
Quick Apply
Academic and Career Advisor
Universal Technical Institute —Smyrna, GA
- $54,000 - $58,000 a year
- Mid-level
- High school diploma or GED
- University
- Paid training
- Paid parental leave
17h
Academic Advisor II
Georgia Tech —Atlanta, GA
- $48,000 - $65,000 a year
- Full-time
- Background check
- Bachelor of Science
- Mid-level
3d

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Senior Customer Support Specialist

Brightree -
Peachtree Corners, GA

Apply Now

Job Details

Full-time
$30.91 - $41.21 an hour

Benefits

Commuter assistance
Health savings account
Caregiver leave
AD&D insurance
Employee stock purchase plan
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance

Qualifications

Microsoft Excel
Continuous improvement

Full Job Description

Brightree is a leading provider of cloud-based software solutions that help post-acute care providers streamline operations and improve patient outcomes. As a Senior Customer Support Specialist, you will play a critical role in delivering an exceptional customer experience by resolving complex issues and serving as a trusted advisor to our clients.

In this role, you will provide consultative support on Brightree’s platform, helping customers maximize the value of our solutions. You’ll combine technical expertise, problem-solving skills, and a customer-first mindset to drive resolution, build knowledge, and continuously improve the support experience.

Ideal shift is 9am - 6pm ET.

Let’s talk about Responsibilities:

Deliver high-quality, consultative support for Brightree applications and related services in a professional, efficient, and customer-focused manner

Diagnose and resolve a wide range of customer issues—including system configuration, product functionality, and defects—via phone and electronic communication channels

Investigate and troubleshoot complex issues that may not have standard documented solutions, using critical thinking and creativity

Create and maintain detailed documentation, including knowledge base articles, issue logs, and resolution steps to support internal teams and customers

Identify trends or systemic issues that may impact multiple customers and proactively communicate insights, risks, and recommended solutions

Accurately track and manage all support interactions, ensuring timely follow-up and thorough documentation

Partner cross-functionally with Product, Engineering, and other internal teams to escalate and resolve issues effectively

Stay current on Brightree product updates, enhancements, and industry trends to provide informed guidance to customers

Act as a subject matter expert and mentor to team members, sharing knowledge and promoting best practices

Contribute to continuous process improvements that enhance the overall customer support experience

Let's talk about Qualifications & Experience:

3+ years of experience in SaaS customer support, application support, or help desk environments supporting external customers

Strong technical aptitude with the ability to troubleshoot complex issues using a logical, structured approach

Experience with SQL

Experience with Brightree software

Proven ability to manage and resolve challenging customer situations with professionalism and urgency

Excellent communication, interpersonal, and customer service skills

Strong attention to detail with the ability to document issues clearly and accurately

Ability to thrive in a fast-paced, collaborative, and customer-centric environment

Self-starter with a strong sense of ownership, accountability, and continuous improvement

Proficiency in Microsoft Office (Outlook, Word, Excel)

Bachelor’s degree in Business, Technology, Computer Science, or related field (or equivalent practical experience)

Experience supporting SaaS platforms or business management software

Familiarity with healthcare, post-acute care, or related industries

Experience contributing to or maintaining knowledge base systems

Experience working in a remote or distributed team environment

We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.

Individual pay decisions are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills.

At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current base range for this position is: $30.91 - $41.21/hr

For remote positions located outside of the US, pay will be determined based the candidate’s geographic work location, relevant qualifications, work experience, and skills.

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.

Apply Now

Refine Your Search

support advisor jobs in alpharetta, ga

Senior Customer Support Specialist

Customer Care Representative

Service Advisor – $150K/Year – No Weekends -- Milton

Human Resources Administrator

Admissions Advisor (National)

Technical Support Specialist

Travel Planning Specialist

Financial Aid Advisor (Online Division)

Executive Assistant

Office Manager

Admissions Representative – Roswell, GA

Academic Advisor, College of Science & Mathematics

Office Coordinator

Academic Advisor, Bagwell Advising & Student Success Center

IT Support Specialist, Tier I – Shared Services

Director - Talent Management - Remote

Academic Advisor, Coles College of Business

Service Advisor - North Point Volvo

Academic and Career Advisor

Academic Advisor II

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