Top 42 Technical support analyst Jobs in Alpharetta, Ga

Technical Support Analyst I
LexisNexis Risk Solutions —Alpharetta, GA
- $40,400 - $67,400 a year
- Weekends as needed
- Microsoft Outlook
- Research
- 1 year
4d
Technical Support Analyst I
RELX —Alpharetta, GA
- $40,400 - $67,400 a year
- Weekends as needed
- Microsoft Outlook
- Research
- 1 year
4d
Help Desk System Analyst/Technical support - Atlanta, GA
Software Technology Inc —Atlanta, GA
- Mid-level
- Office
- Windows
Quick Apply
Technical Support Analyst [Must have Google Workspace & Admin Console]- Decatur, GA
Software Technology Inc —Decatur, GA
- Hybrid work
- Computer science
- Computer Science
- Customer service
Quick Apply
Customer Support Analyst
Sage —Lawrenceville, GA
- Hybrid work
- Office
- Analysis skills
- Continuous improvement
- Paid parental leave
- Health insurance
1d
Service Desk Analyst - Tier I
ITA Group Inc —Atlanta, GA
- Full-time
- Computer science
- Computer Science
- Computer literacy
Quick Apply
Technical Support Analyst I
RaceTrac, Inc. —Atlanta, GA
- Full-time
- Mid-level
- Travel
- Mentoring
Service Desk Analyst
DIGIOFFICE —Johns Creek, GA
- $21 an hour
- Weekends as needed
- Hybrid work
- Microsoft Outlook
- Mid-level
- Windows
- Opportunities for advancement
- Flexible schedule
Quick Apply
Jr. Service Desk Analyst, Technician
DMI —Atlanta, GA
- $63,889.50 - $70,146.50 a year
- Full-time
- Office
- High school diploma or GED
- Entry level
- Disability insurance
- Health insurance
Support Analyst - Integrations & Analytics
CrunchTime —Atlanta, GA
- $65,000 - $80,625 a year
- Full-time
- Mid-level
- SQL
- Bachelor's degree
- Commuter assistance
- Paid parental leave
IT Support Analyst
VigorCare Pediatric Services —Atlanta, GA
- Full-time
- Computer Science
- HIPAA
- Research
Quick Apply
2d
Microsystems Analyst
Northside Hospital Inc. —Atlanta, GA
- Full-time
- Hospital
- Research
- Mid-level
Service Desk Analyst II
Cortavo —Atlanta, GA
- Full-time
- Hybrid work
- Mid-level
- Office
- Windows
- Health insurance
Quick Apply
Helpdesk Analyst
Cooper Carry, Inc. —Atlanta, GA
- Computer Science
- Mid-level
- Office
Quick Apply
4d
Mid-Level Service Desk Analyst, Technician
DMI —Atlanta, GA
- $60,000 - $72,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Commercial
- Disability insurance
- Health insurance
Technical Product Support Analyst, Senior
Infor —Atlanta, GA
- Full-time
- Hybrid work
- Computer Science
- Java
- Finance
Help Desk System Analyst - [OKTA, Crowdstrike] - Atlanta, GA
Software Technology Inc —Atlanta, GA
- Mid-level
- Windows
- 3 years
Quick Apply
Help Desk / Service Desk Analyst I -4P/663
4P Consulting Inc. —Atlanta, GA
- Full-time
- Office
- Analysis skills
- Communication skills
Quick Apply
Support Analyst
GoFan —Chamblee, GA
- Full-time
- High school
- High school diploma or GED
- Analysis skills
- Disability insurance
- Health insurance
Site Systems Analyst
JE Dunn —Atlanta, GA
- Email
- Background check
- Construction site
- Mid-level

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technical support analyst jobs near alpharetta, ga

Technical Support Analyst I

LexisNexis Risk Solutions -
Alpharetta, GA

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Job Details

Full-time
$40,400 - $67,400 a year
4 days ago

Qualifications

Live chat
Email customer support
Technical support via phone
Phone communication
Technical support via email
Technical Proficiency
Video conferencing systems operation
Client interaction via phone calls

Full Job Description

About the Business:

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our insurance vertical, we provide customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. Our insurance risk solutions help drive better data-driven decisions across the insurance policy lifecycle – all while reducing risk. You can learn more about LexisNexis Risk at the link below. https://risk.lexisnexis.com/insurance

About the Team

The Customer Support team delivers high‑quality technical assistance to internal and external customers, ensuring a seamless experience across multiple proprietary products and services. The team operates in a fast‑paced, customer‑focused environment and supports users through multiple communication channels, including phone, email, and chat. Collaboration, professionalism, and a commitment to customer success are central to how the team operates.

About the Role

The Tech Customer Support Coordinator II (Customer Support role) provides technical support to end users across multiple products and platforms. This role focuses on troubleshooting, research, training, and product support while delivering exceptional customer service. The position requires strong problem‑solving skills, technical aptitude, and the ability to manage multiple customer interactions simultaneously while adhering to corporate policies related to authentication, data security, and record retention.

Support is delivered through various CRMs and communication channels, and the role works both independently and collaboratively to resolve customer issues efficiently.

Schedule Hours: 11:30am – 8pm

Training will be held between the Duluth and at the Alpharetta locations and some virtual.

Responsibilities

Provide high‑quality technical and customer support to internal and external customers via phone, email, and chat
Troubleshoot technical issues, research solutions, and resolve customer inquiries with the customer’s best interest in mind
Accurately document all customer interactions, research, and resolutions within CRM systems
Acquire and maintain in‑depth product knowledge to effectively demonstrate and support proprietary products and services
Assist customers with product installation, user interface functionality, and site navigation
Provide login, search, usability, and technical support across multiple platforms
Perform basic browser troubleshooting and technical diagnostics
Train and support users while responding to inquiries and escalations
Utilize internal systems including CRM, billing tools, administrative platforms, websites, and production systems
Escalate complex issues to second‑level support teams as needed
Participate in a 24/7 on‑call rotation, including weekend coverage

Requirements

1 year of customer service experience in a technical contact center environment (2 years preferred) or equivalent training
Strong customer focus with the ability to engage professionally and effectively
Excellent problem‑solving and basic technical skills
Outstanding written and verbal communication skills
Ability to multitask and manage phone, email, and chat interactions simultaneously
Professional attitude with a positive, team‑oriented mindset
Ability to work independently on assigned tasks and projects
Preferred: 2‑ or 4‑year college degree
Second language proficiency (Spanish preferred)
Familiarity with tools such as Excel, Word, Outlook, PowerPoint, Access, Visio, WebEx, MS Teams, JIRA, Salesforce, Confluence, MyCRM, and RNW
Basic knowledge of database strategy and networking concepts (e.g., DNS, file shares, user privileges)

U.S. National Base Pay Range: $40,400 - $67,400. Geographic differentials may apply in some locations to better reflect local market rates.

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technical support analyst jobs in alpharetta, ga

Technical Support Analyst I

Technical Support Analyst I

Help Desk System Analyst/Technical support - Atlanta, GA

Technical Support Analyst [Must have Google Workspace & Admin Console]- Decatur, GA

Customer Support Analyst

Service Desk Analyst - Tier I

Technical Support Analyst I

Service Desk Analyst

Jr. Service Desk Analyst, Technician

Support Analyst - Integrations & Analytics

IT Support Analyst

Microsystems Analyst

Service Desk Analyst II

Helpdesk Analyst

Mid-Level Service Desk Analyst, Technician

Technical Product Support Analyst, Senior

Help Desk System Analyst - [OKTA, Crowdstrike] - Atlanta, GA

Help Desk / Service Desk Analyst I -4P/663

Support Analyst

Site Systems Analyst

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