The Country Club of the South - Johns Creek, GA
Arcis Golf team members thrive on anticipating needs, forging connections, and elevating experiences for our team, members, and guests. We are an inclusive team of unique individuals who show up each day with a grateful spirit, humble heart, and a genuine respect for one another.
Job Overview
The Banquet Director is responsible for overseeing and directing all aspects of banquet operations at Country Club of the South, ensuring flawless execution of private events, member functions, weddings, and club-sponsored activities. This individual will lead the banquet team in delivering exceptional service, maintaining the highest standards of hospitality, and creating memorable experiences that reflect the club’s commitment to excellence. The Banquet Director will also work with the Private Events department & Member Experience department to execute events.
Duties/Responsibilities:
Core duties and responsibilities include the following. Other duties may be assigned.
- Direct and manage all banquet operations, including setup, execution, and breakdown of events.
- Ensure events are executed in accordance with club standards, event orders, and member expectations.
- Oversee banquet staff scheduling, labor management, and cost controls.
- In charge of weekly linen ordering for events
- Collaborate closely with the catering sales team, culinary department, and other club leaders to ensure seamless event delivery.
To perform the job successfully, an individual should demonstrate the following competencies:
Team Management & Training
- Recruit, hire, train, and mentor banquet staff, fostering a culture of professionalism, teamwork, and service excellence.
- Conduct continual training for staff in all aspects
- Conduct pre-shift and post-event meetings to review service standards, assignments, and event details. Follow weekly banquet flip list
- Monitor staff performance and provide coaching, development, and recognition.
Problem Solving
- Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions.
Member & Guest Experience
- Serve as the primary on-site contact for banquet clients during events, ensuring satisfaction and addressing any concerns immediately.
- Uphold and model the highest service standards, anticipating needs and exceeding expectations.
- Maintain strong relationships with members, guests, and vendors to enhance the club’s reputation
Financial & Administrative
- Manage banquet budgets, forecasting, and expense controls to achieve financial goals.
- Monitor inventory, supplies, and equipment, ensuring readiness for all functions.
- Review event orders, banquet checks, and billing to ensure accuracy and efficiency.
Oral Communication
- Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Teamwork
- Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Delegation
- Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
Managing People
- Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Improves processes, products and services; Continually works to improve supervisory skills.
Quality Management
- Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
Ethics
- Treats people with respect; Keeps commitments; Works with integrity and ethically; Upholds organizational values.
Organizational Support
- Follows policies and procedures; Completes administrative tasks correctly and on time
Judgment
- Includes appropriate people in decision-making process; Makes timely decisions.
Planning/Organizing
- Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
Professionalism
- Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Quality
- Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Quantity
- Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
Safety and Security
- Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
Adaptability
- Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent changes, delays, or unexpected events.
Attendance/Punctuality
- Is consistently at work and on time; Ensures work responsibilities are covered when absent.
Core Competencies
- Member-focused mindset with a passion for delivering elevated hospitality.
- Hands-on leadership style with a proactive, solutions-oriented approach.
- Strong financial acumen with experience managing budgets and labor costs.
- Ability to perform under pressure and adapt to changing priorities.
Why Join Us
- At Country Club of the South, we pride ourselves on creating a welcoming environment for members and staff alike. As Banquet Director, you will play a vital role in shaping the club’s social and event experiences, leading a talented team, and upholding our reputation as one of the premier private clubs in the region.
Job Qualifications
- Hospitality degree preferred
- Minimum 5 years of banquet or event management experience, preferably in a private club, luxury hotel, or high-end hospitality setting.
- Proven leadership skills with the ability to motivate and inspire a team.
- Strong organizational skills and attention to detail.
- Exceptional communication and interpersonal skills.
- Ability to work a flexible schedule, including nights, weekends, and holidays.
- Proficiency in event management systems and Microsoft Office Suite.
Physical Requirements
- Ability to speak and hear
- Close and distance vision
- Identify and distinguish colors
- Frequent walking with standing for long periods of time
- Will walk for long periods of time, possibly extended distances
- Occasionally lifts/carries up to 50 lbs
- Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills
- Able to reach hands and arms in any direction and kneel and stoop repeatedly
Working Conditions
- May be indoor or outdoor setting depending on outlet
- Varied weather conditions are expected
- May work near toxic/caustic chemicals and with fumes or airborne particles.
- Varying schedule to include evenings, holidays and extended hours as business dictates
- Will be working major holidays, nights, weekends and major member events
Compensation
- The club offers a competitive salary & benefits package
Arcis Golf provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Arcis participates in E-Verify, the government program that certifies an employee's right to work for us in the U.S.
