Top 1621 Customer experience leader Jobs in Alpharetta Ga

Customer Experience Leader
CADY —Alpharetta, GA
- $65,000 a year
- Full-time
- Background check
- 18 years or older
- Computer literacy
Quick Apply
Call Center Team Lead
Serenity Mental Health Centers —Sandy Springs, GA
- $25 an hour
- Full-time
- Background check
- No experience needed
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
4d
Lead Technician
Pavion Corp. —Alpharetta, GA
- From $30 an hour
- Clean driving record
- Management
- 5 years
Quick Apply
Facility Lead
Cubework —Tucker, GA
- $23 - $28 an hour
- Full-time
- English
- Mid-level
- Office
- Health insurance
Quick Apply
Lead Mitigation Technician/Crew Chief
Property Medics of Georgia —Peachtree Corners, GA
- $17 - $30 an hour
- Overtime
- Background check
- Management
- Construction site
Quick Apply
Lead 0-3 Teacher
Whitefoord Early Learning Academy —Atlanta, GA
- $18.50 - $19.50 an hour
- Full-time
- Background check
- School experience
- Classroom
- Health savings account
- Health insurance
Quick Apply
Lead Service Plumber
Armor Plumbing —Tate, GA
- $70,000 - $130,000 a year
- Weekends as needed
- Clean driving record
- Mid-level
- Driver's License
- Fuel card
Quick Apply
Clean Air Lawn Care Johns Creek, GA – Assistant Manager (Field Lead)
Clean Air Lawn Care Johns Creek —Johns Creek, GA
- From $50,000 a year
- Part-time
- Mid-level
- High school diploma or GED
- Driver's License
Quick Apply
4d
Team Lead Roofing Sales Representative
Northpoint Roofing Systems —Kennesaw, GA
- $60,000 - $250,000 a year
- Full-time
- Up to 50% travel
- Driver's License
- Supervising experience
- Paid training
- Health insurance
Quick Apply
Part Time Sales Leader/Keyholder
Gretchen's Hallmark & Lucy's Gift Boutique —Alpharetta, GA
- Part-time
- 18 years or older
- Management
- Customer service
- Employee discount
- Flexible schedule
Quick Apply
Heavy Equipment Lead Technician / Shop Foreman
Simonson Equipment, Inc —Doraville, GA
- $32 - $42 an hour
- Full-time
- Supervising experience
- Computer skills
- In-person
- Paid time off
Quick Apply
Lead Drafter
Outback Deck, Inc. —Woodstock, GA
- $55,000 - $62,000 a year
- Full-time
- Background check
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Shift Lead
Whistle Express Car Wash —Cumming, GA
- Full-time
- Mid-level
9d
Lead Home Repair Technician | Handyman
The Trusted Toolbox —Milton, GA
- $600 - $1,200 a week
- Full-time
- Background check
- Customer service
- Mid-level
- Paid training
- Paid time off
Quick Apply
Lead Access Control & Gate Systems Installation Technician
Community Technology Services —Atlanta, GA
- $32 - $40 an hour
- Overtime
- Background check
- Customer service
- Mid-level
- Paid training
- Health insurance
Quick Apply
Field Service Lead
Industrial Electric Manufacturing —Atlanta, GA
- Military
- Office
- Ability to lift 50 pounds
Quick Apply
Lead Maintenance Technician
Inframark —Roswell, GA
- Weekends as needed
- CDL B
- Background check
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
12d
Lead Data Engineer - Marketplace
Macy’s —Johns Creek, GA
- $129,900 - $216,400 a year
- 5 years
- Bachelor's degree
- Senior level
- Store discount
- Paid holidays
14d
Lead Security Systems Technician
Atkins Systems —Canton, GA
- $23 - $35 an hour
- Full-time
- Background check
- Clean driving record
- Mid-level
- Paid training
- Fuel card
Quick Apply
3d
Entry-Level Team Lead
BH Management Group —Sandy Springs, GA
- $55,000 - $65,000 a year
- Full-time
- Background check
- High school diploma or GED
- In-person
- Opportunities for advancement
Quick Apply
12h

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customer experience leader jobs near alpharetta ga

Customer Experience Leader

CADY -
Alpharetta, GA

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Job Details

Full-time
$65,000 a year

Qualifications

Optimizing workflow processes
Computer operation
Team supervision
Managing teams in a customer support role
Phone communication
Computer literacy
Coaching
Frontline customer support management
High school diploma or GED
Video conferencing software
Mentoring
Data interpretation
Computer skills
Customer support
Video conferences (communication methods)
Business operations
Call center management

Full Job Description

Who is CADY?

CADY exists to inspire and unleash human potential. Started in 1999, we have become the fastest growing photography company in the U.S., with an average 20% growth each year. Through photography, classroom solutions, school branding, and more, we deliver an experience unlike anything in our industry. We are an innovative company competing to outdo ourselves, year after year. As the nation’s premier school photography company, we engage with students, schools, and our team members to make them feel accepted and empowered. CADY’s mission is to go beyond a portrait and to provide a premier experience for the extraordinary—because each of our guests, school partners, and team members are utterly extraordinary.

Who are you?

You are a high-energy, systems-oriented leader who thrives in the intersection of people and process. You have a true passion for creating memorable experiences and possess the operational discipline to ensure those experiences are delivered consistently at scale. You are a "Field General" who enjoys being on the floor, coaching in the moment, and driving immediate results. You see the story behind the data and are excited by the opportunity to lead a team through growth and technological evolution.

Job Summary

We are seeking an ambitious, execution-driven Customer Experience Leader to lead the day-to-day performance of our Customer Experience center. You are a "Field General" who thrives on being on the contact center floor, coaching in the moment, and driving immediate daily results from your team.

While long-term departmental strategy, budgeting, and high-level vendor forecasting are handled at the Director level, you will be the "boots on the ground" leader responsible for maintaining high standards, enforcing established policies, and ensuring our guests receive a premier experience every day.

Responsibilities

Team Leadership & Mentorship: Lead, mentor, and provide day-to-day guidance to a team of Customer Experience Representatives to ensure the delivery of exceptional customer service.
Daily Center Execution: Oversee the daily operations of the CX center, keeping the team motivated and ensuring frontline staff meet performance targets and service level agreements (SLAs).
Policy Enforcement: Act as the primary enforcer of department guidelines, workflows, and communication policies as established by CX leadership.
Performance Tracking & Insights: Monitor team performance using key performance metrics (KPIs). Track daily trends, identify workflow inefficiencies, and recommend operational improvements to the Director.
Talent Management: Take ownership of the department's frontline staffing needs, including interviewing, hiring, onboarding, performance coaching, and handling terminations.
Cross-Department Collaboration: Proactively partner and communicate with other internal departments to streamline workflows and improve overall company communication.

Job Requirements

Must be at least 18 years of age.
High School diploma or equivalent required (Associate’s or Bachelor’s degree is a plus, but not required).
Must pass a satisfactory background check.
3–5 years of customer service or support center experience required.
At least 1–2 years of experience in a leadership, supervisory, or team lead role required.
Proven experience managing, developing, and coaching a team to achieve high performance in a fast-paced environment.
Strong focus on operational execution, team accountability, and metric-driven results.
Ability to identify inefficiencies and recommend operational improvements.
Excellent written and verbal communication skills for providing clear updates, coaching, and instructions.
Familiarity with tracking KPIs and using data insights to improve frontline service.
Willing to work a flexible or fluctuating schedule during peak business seasons based on company needs.

Physical Requirements and Work Environment

Ability to sit and work at a computer for extended periods of time.
Ability to use a computer, keyboard, mouse, and other standard office equipment regularly.
Ability to occasionally stand, walk, bend, or reach within an office environment.
Ability to lift and move items up to 15 lbs.
Comfortable working in a standard indoor office setting with moderate noise levels.
Ability to communicate effectively in person, via phone, and through virtual meeting platforms.

Quick Apply

Refine Your Search

customer experience leader jobs in alpharetta ga

Customer Experience Leader

Call Center Team Lead

Lead Technician

Facility Lead

Lead Mitigation Technician/Crew Chief

Lead 0-3 Teacher

Lead Service Plumber

Clean Air Lawn Care Johns Creek, GA – Assistant Manager (Field Lead)

Team Lead Roofing Sales Representative

Part Time Sales Leader/Keyholder

Heavy Equipment Lead Technician / Shop Foreman

Lead Drafter

Shift Lead

Lead Home Repair Technician | Handyman

Lead Access Control & Gate Systems Installation Technician

Field Service Lead

Lead Maintenance Technician

Lead Data Engineer - Marketplace

Lead Security Systems Technician

Entry-Level Team Lead

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