Top 1029 Director of customer success Jobs in Alpharetta Ga

VP, Customer Support
Transact Campus —Alpharetta, GA
- $200,000 - $245,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- HIPAA
- Health savings account
- AD&D insurance
Quick Apply
Director, Academic Success
Braven —Atlanta, GA
- $87,200 - $108,900 a year
- Full-time
- Office
- Bachelor's degree
- Travel
- Paid parental leave
- Health insurance
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Director of Success
Connecteam —Atlanta, GA
- $170,000 - $200,000 a year
- Remote
- Mentoring
- Senior level
- Leadership
- Health insurance
- 401(k)
Quick Apply
Physician
Wellstreet GA, PC —Decatur, GA
- Full-time
- Medicine
- Customer service
- BLS Certification
- Health insurance
- Dental insurance
Quick Apply
9h
Physician
Wellstreet GA, PC —Acworth, GA
- Full-time
- Medicine
- Customer service
- BLS Certification
- Health insurance
- Dental insurance
Quick Apply
Physician
Wellstreet GA, PC —Marietta, GA
- Full-time
- Medicine
- BLS Certification
- Urgent Care
- Health insurance
- Dental insurance
Quick Apply
Regional Director – Southeast USA
MTLI Group of Companies —Atlanta, GA
- $120,000 - $220,000 a year
- Full-time
- Remote
- 3 years
- Travel
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
10d
Vice President, Fleet & Transportation Operations
Transervice Logistics Inc. —Atlanta, GA
- Full-time
- Contracts
- Senior level
- Leadership
Quick Apply
Director of Marketing
Bardi Heating, Cooling and Plumbing —Norcross, GA
- $125,000 - $150,000 a year
- Full-time
- Marketing
- 5 years
- Office
- Disability insurance
- Relocation assistance
Quick Apply
Account Executive Director/Executive Underwriter - National Accounts
Travelers —Alpharetta, GA
- $153,700 - $253,700 a year
- 5 years
- Bachelor's degree
- Children
- Wellness program
- Paid holidays
$10k sign-on, Clinic Director, Licensed Physical Therapist
ATI Physical Therapy —Tucker, GA
- Full-time
- Customer service
- Physical & Rehabilitation Medicine
- Clinic
- Wellness program
- Continuing education credits
Clinic Director, up to a $7,500 Sign-On Bonus!
ATI Physical Therapy —Suwanee, GA
- Full-time
- Customer service
- Physical & Rehabilitation Medicine
- Clinic
- Wellness program
- Continuing education credits
Regional Sales Director (Food Industry)
Just Quality International Inc —Atlanta, GA
- $100,000 - $200,000 a year
- Full-time
- Hybrid work
- Travel
- Contracts
- Senior level
- Health insurance
- Dental insurance
Quick Apply
7d
Clinic Director / Physical Therapist-up to $7,500 Sign-On Bonus!
ATI Physical Therapy —Johns Creek, GA
- Full-time
- Customer service
- Physical & Rehabilitation Medicine
- Clinic
- Wellness program
- Continuing education credits
Senior Release Train Engineer
Cox Automotive —Atlanta, GA
- $101,500 - $169,100 a year
- Full-time
- Office
- Master's degree
- Bachelor's degree
- Paid jury duty
- Paid holidays
13d
Product Manager Mobile
Rooms To Go —Atlanta, GA
- Full-time
- Research
- Mid-level
- Office
- Health savings account
- Disability insurance
Quick Apply
Director of Operations - Auto Transportation
Extreme Transportation Inc —Duluth, GA
- $170,000 - $190,000 a year
- Full-time
- Bachelor's degree
- Travel
- Mentoring
- Health insurance
- Dental insurance
Quick Apply
8d
Director, Product Management - ServiceNow
Cox Automotive —Atlanta, GA
- $148,500 - $247,500 a year
- Full-time
- 5 years
- Bachelor's degree
- Doctor of Philosophy
- Paid jury duty
- Paid holidays
Service/Startup Manager - Multifamily Division
J.R. Hobbs Co. —Lawrenceville, GA
- From $80,000 a year
- Full-time
- Microsoft Excel
- No experience needed
- 3 years
- Paid holidays
- Dental insurance
Quick Apply
Staff Systems Engineer - Site Liaison Engineering Lead
Northrop Grumman —Georgia
- $161,000 - $241,400 a year
- Overtime
- Military
- Bachelor of Science
- 8 years
- Paid holidays
- Disability insurance

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VP, Customer Support

Transact Campus -
Alpharetta, GA

Quick Apply

Job Details

Full-time
$200,000 - $245,000 a year

Benefits

Health savings account
AD&D insurance
Employee stock purchase plan
Paid holidays
Disability insurance
Dental insurance
Flexible spending account
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Automation
Tooling
Team leadership
Large-scale organizational change management
Performance Reporting
Leadership development
Digital transformation
Managing clients in a customer support role
Team development
Mentoring
Management reporting
Customer success strategy
AI-driven automation
Leadership development initiative
Implementing IT solutions
Generative AI
Team building

Full Job Description

About Illumia

Illumia empowers education, healthcare, and corporate enterprises with secure, intelligent technology that streamlines operations and enriches experiences for everyone they serve. Formed by the merger of Transact and CBORD, Illumia is a portfolio company of Roper Technologies (NYSE: ROP) serving more than 1,750 client institutions across higher education, healthcare, corporate, and senior living markets.

Illumia serves over 12 million students, facilitates over $58 billion in transactions annually, and connects more than 1,100 colleges and universities through over 300 technology and integration partners. We operate across three business units — Campus ID and Commerce, Integrated Payments, and Healthcare — with a portfolio spanning campus identity and access, commerce and payments, food and nutrition management, and data analytics. Illumia operates at the intersection of institutional technology and regulated financial services.

Our values are Authenticity, Responsibility, Passion, and Excellence. At Illumia, we believe diverse perspectives make us stronger as a team and as a technology partner. We are committed to building an inclusive workplace where people of all backgrounds feel valued, respected, and empowered to do their best work.

This position is hybrid if local to our office in Alpharetta, GA or Scottsdale, AZ.

Alpharetta, GA - 1125 Sanctuary Parkway, Ste 220, Alpharetta, GA 30009

Scottsdale, AZ - 18700 N. Hayden Rd, Ste 230, Scottsdale, AZ 85255

Position Summary

The Vice President of Client Support is a member of Illumia's operational leadership team, reporting to the COO. Customer support is both a cost center and a competitive signal — and Illumia's customers have long-standing relationships with the company and high expectations for responsiveness. This role exists to ensure that support is a differentiator, not a reactive cost center: a reason customers renew, not a source of escalation.

This is not a steady-state leadership role. Illumia is completing the operational unification of Transact and CBORD into a single, high-performing $600M software company. The support organization carries the weight of that history — two legacy cultures, two toolsets, and two sets of client expectations. The VP of Client Support is responsible for building the unified, high-performing support function that One Illumia requires: consistent standards, AI-enabled workflows, and a leadership team developed to carry the organization forward.

The COO's first-year mandate includes establishing support SLAs, driving generative AI adoption across the function, and making support a measurably better experience for Illumia's clients. This leader owns the execution of that mandate.

Responsibilities

Support Strategy & Performance
AI-Enabled Support Transformation
Leadership Team Development & Succession
Operational Excellence & Reporting
Cross-Functional Partnership

KEY AREAS OF FOCUS

Establish SLAs and Make Them Visible
Lead the AI Transformation in Support
Build the Leadership Team Support Deserves
Restore Operational Transparency
Be the Standard-Bearer for the Client Experience

QUALIFICATIONS

Bachelor's degree in Business, Communications, Computer Science, or a related field, or equivalent professional experience
Master's degree or MBA (preferred)
12+ years leading client support or service operations, with at least 5 years in a VP-level or senior director role managing large, distributed teams
Demonstrated experience serving clients in higher education, healthcare, corporate enterprises, or other complex, mission-critical environments
Proven track record implementing generative and agentic AI tools — including intelligent ticketing, virtual assistants, and automated triage — with measurable improvement in support efficiency, quality, and client satisfaction
Deep expertise in support best practices, including tiered service models, knowledge-centered service (KCS), omnichannel delivery, SLA management, and emerging AI-enabled support tools
Exceptional coaching and mentoring skills with a track record of developing leaders at all levels, including managing through organizational change and addressing underperformance directly
Strong data orientation — able to build and use reporting infrastructure to manage operations and communicate performance to executive leadership
Executive presence and communication skills to represent client perspectives with authority across the organization
Experience with SaaS or enterprise technology platforms in higher education or healthcare
Familiarity with FERPA, HIPAA, or relevant compliance frameworks
Certifications in customer experience or service management (e.g., ITIL, HDI)
Experience leading support organizations through post-merger integration

LEADERSHIP QUALITIES

We hire and develop people who are humble, hungry, and smart — and we hold our leaders to the highest standard across all three.

Humble:
- They lack excessive ego or concerns about status. The right leaders for Illumia don't need to own the spotlight — they share credit, define success collectively, and are quick to elevate the contributions of others. This is a company still writing its story. The leaders who thrive here find energy in building something together, not in being recognized as the smartest person in the room.

Hungry:
- They are always looking for more — more things to do, more to learn, more responsibility to take on. We are not looking for caretakers. We are looking for leaders who are restless about what's possible, self-motivated to close the gap between where we are today and where we need to be, and who are already thinking about the next opportunity before anyone asks.
Smart:
- They have common sense about people, dealing with others in the most effective way, and picking up on the needs and feelings of others. At Illumia, our leaders must operate across a complex, distributed organization spanning multiple product lines, two legacy cultures, and thousands of customers with competing priorities. Technical skills matter, but the ability to read a room, build trust across functions, and bring people along is what separates a great leader from one who burns the organization out.

WHAT YOU GET WHEN YOU JOIN

Flexible time off including paid holidays and volunteer time
Robust health, dental, and vision insurance plans on your first day of employment
Comprehensive employee assistance program (EAP)
Employer-paid life insurance, AD&D, short-term and long-term disability insurance
Flexible spending account (FSA) or health savings account (HSA)
Matched 401(k)
Employee stock purchase plan

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity, or commissions.

Quick Apply

Refine Your Search

director of customer success jobs in alpharetta ga

VP, Customer Support

Director, Academic Success

Director of Success

Physician

Physician

Physician

Regional Director – Southeast USA

Vice President, Fleet & Transportation Operations

Director of Marketing

Account Executive Director/Executive Underwriter - National Accounts

$10k sign-on, Clinic Director, Licensed Physical Therapist

Clinic Director, up to a $7,500 Sign-On Bonus!

Regional Sales Director (Food Industry)

Clinic Director / Physical Therapist-up to $7,500 Sign-On Bonus!

Senior Release Train Engineer

Product Manager Mobile

Director of Operations - Auto Transportation

Director, Product Management - ServiceNow

Service/Startup Manager - Multifamily Division

Staff Systems Engineer - Site Liaison Engineering Lead

I want to receive the latest job alert for director of customer success in alpharetta ga

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